@incollection{, 657A51D1E224539E39DD238EEE99664F , author={{ayozieDaniel} and {Delta State University}}, journal={{Global Journal of Management and Business Research}}, journal={{GJMBR}}2249-45880975-585310.34257/GJMBR, address={Cambridge, United States}, publisher={Global Journals Organisation}1375379 } @book{b0, , title={{Statistics for Business and the Social Sciences}} , author={{ BAgbadudu A }} , year={1994} , publisher={Uri Publishing Ltd} 29 } @book{b1, , title={{}} , author={{ SakponbaRoad }} , address={Benin City Nigeria} } @incollection{b2, , title={{Operationalising the Societal Marketing Concept in Developing Economies. A Rationale and a Guide}} , author={{ BAAgbonifoh }} , journal={{AMANA. A Journal of Society}} II , year={1982. 1 Dec 1982} , note={Culture and Environment.} } @book{b3, , title={{Marketing in Nigeria: Concept, Principles and Decisions}} , author={{ AAgbonifoh B } and { EOgwo O } and { DANnolim }} , year={1998} , publisher={Afritowers Ltd Publishers} 93 } @book{b4, , author={{ GOAjayi }} , title={{Entrepreneurship and Small Scale Business in Nigeria. Paper Presented at the CABS National Conference}} Kaduna Nigeria , year={1997} } @incollection{b5, , title={{The Marketing Concept: An American Historical Perspective}} , author={{ Akerele Adebayo }} , journal={{Creative Management}} 1 11 , year={1978. 1978} } @book{b6, , title={{Made in Japan}} , author={{ Akio Morita }} , year={1986} 1 8 , address={New York Dutton} } @book{b7, , author={{ TijaniB AAlawe }} , title={{Entrepreneurship Process and Small Business Management. Ramo Prints Production. 7 Adeniji Street Igbala}} Sango Otta, Ogun State Nigeria , year={2004} } @book{b8, , title={{AMA) (1985) Board Approves New Marketing Definition}} , author={{ AmericanMarketing Association }} , publisher={Marketing News} } @book{b9, , title={{}} , author={{ AmericanMarketing Association }} , year={1990} } @book{b10, , title={{The AMA Committee of Definitions}} , address={AMA Chicago Illinois, USA} } @book{b11, , title={{AMERICAN MARKETING ASSOCIATION offers the Definition of Marketing in Kotler and Armstrong}} , year={2004} , publisher={Pearson Prentice Hall} 7 } @incollection{b12, , title={{Strengthening the Satisfaction Profit Chain}} , author={{ AndersonE W } and { MittalV }} , journal={{Journal of Service Research}} 3 2 , year={2000} } @book{b13, , title={{}} , author={{ AndersonJ CFornel } and { RRust R }} } @book{b14, , title={{Customer Satisfaction Productivity and Profitability. Differences between goods and services marketing science}} , year={1997} 16 } @incollection{b15, , title={{Dyadic Business Relationships within a Business Network Context}} , author={{ AndersonJ CHakansson } and { H } and { Johnson }} , journal={{Journal of Marketing}} , year={1994} } @book{b16, , title={{Research Methodology in the Behavioural Sciences}} , author={{ Asika Nnamdi }} , year={1991} , publisher={Longman Nigeria. Ibadan} } @incollection{b17, , title={{Small Scale Business and National Development}} , author={{ DOAyozie }} , booktitle={{Conference Paper delivered at the College of Business National Conference}} Kaduna Polytechnic, Kaduna Nigeria , year={1999a. 2004a} } @book{b18, , title={{A Handbook on Small Scale Business for National Diploma Students}} , author={{ DOAyozie }} , year={1999} , publisher={Danayo Inc. Coy Ilaro} } @book{b19, , title={{The Role of SMEs in the Development of Nigeria}} , author={{ AyozieDaniel }} , year={2004} Development Universal Consortia Ikot-Ekpene Nigeria } @book{b20, , title={{A cross National Survey of Consumer Attitudes Towards Marketing Practices Columbia formal of World Business}} , author={{ H CBasksdale }} , year={1982. 1982} } @book{b21, , title={{Analysis of the Current Status of Marketing in Developing Countries. The Egyptian situation}} , author={{ JBaker Michael } and { BEl-Haddad A }} , year={1982} Unpublished Research Report University of Strathclyde Glasgow Scotland UK } @book{b22, , title={{Evolution of the Marketing Concept in Baker}} , author={{ JBaker M }} , editor={Michael J.} , year={1979} , address={London Macmillan UK} , note={Marketing Theory and Practice} } @book{b23, , title={{Marketing Strategy and Management. 2 nd Ed}} , author={{ MichaelJBaker }} , year={1992} , publisher={Macmillan Press London} } @book{b24, , author={{ ;Boyd & Co } and { EBranssington } and { Pettitt S }} , title={{Marketing Research Text and Illinois}} Richard D. Irwin, Pg , year={1977} 34 27 } @incollection{b25, , title={{Towards a Paradigm Shift in Marketing. An Examination of Current of Marketing Practices}} , author={{ Brodie }} , journal={{Principles of Marketing. London Pitman. P}} 13 5 , year={1997} , note={Journal of Marketing Management} } @book{b26, , title={{Relationship Marketing Management of Customer Relationship}} , author={{ MBruhn }} , year={2003} , publisher={Prentice Hall Pearson Education LTD} , address={Edinburgh Gate Essex England UK} } @book{b27, , title={{}} , author={{ CharteredInstitute } and { Marketing }} , address={Moor Hall Cookham Maidenhead Berkshire UK} } @book{b28, , title={{The Elements of Marketing}} , author={{ PTCherington }} , year={1920} , address={New York Macmillan} } @book{b29, , title={{Marketing Research, Analysis and Measurement}} , author={{ MChismall P }} , year={1973} , publisher={McGraw Hill Book Company London} } @book{b30, , title={{Relationship Marketing. Bringing Quality Customer Service and marketing together}} , author={{ Christopher }} , year={1991} , address={Butterworth Heinemann, Oxford England UK} } @book{b31, , author={{ Christopher M } and { APayne } and { Ballantyne }} , title={{Relationship Marketing. Bringing Quality Customers Service and Marketing Together}} , year={1990} } @book{b32, , title={{}} , author={{ OxfordButterworth Heinemann } and { England }} } @incollection{b33, , title={{The 4Ps Classification of the marketing mix revisited}} , author={{ WalterChristopher Van Den Butte } and { WVan }} , journal={{Journal of Marketing US}} , year={1992. 2000} } @book{b34, , title={{Exchange Networks and the Analysis of Complex Organisations Research in the Sociology of Organisations. Greenwich 1 -30}} , author={{ EmersonRCook K. S }} , year={1984} } @incollection{b35, , title={{PLCs as Marketing Models}} , author={{ Cox W }} , journal={{Journals of Business}} 40 4 , year={1967} } @incollection{b36, , title={{Effects of Relationship Marketing on Satisfaction, Retention and Price in the life Insurance}} , author={{ ACrosby L } and { Stephens N }} , journal={{Journal of Marketing Research}} 24 4 , year={1987} } @incollection{b37, , title={{Relationship Quality in Services Selling. An Interpersonal Influence Perspective}} , author={{ EvansCrosby Lawrence } and { CowlesKenneth } and { Deborah }} , journal={{Journal of Marketing}} 54 , year={1990. July 1990} } @book{b38, , title={{Quality's Free}} , author={{ Crosby Philip }} , year={1984} , address={New York McGraw Hill} } @book{b39, , title={{The Practice of Management Harper and Pow Publishers}} , author={{ PDrucker }} , year={1954} , address={New York USA} } @incollection{b40, , title={{Developing Buyer and Seller Relationships}} , author={{ ShurrE R PDwyer } and { OhS }} , journal={{Journal of Marketing}} 51 2 , year={1981} } @book{b41, , title={{Social Exchange Theory. The Two Traditions}} , author={{ PPEkeh }} , year={1974} , publisher={London Heinmann Educational} } @incollection{b42, , title={{Records and Book Keeping in Small and Medium Scale Enterprises}} , author={{ MNEkete }} , booktitle={{Onah J. et al 2004. Empowering Small and Medium Scale Enterprises in Nigeria. ECCIMA/MANMARK Associates}} Enugu Nigeria , year={2004} } @book{b43, , title={{Offered this advice if a man makes a better mousetrap, the world will beat a path to his door. Several companies however have built better mouse traps, yet failed one was a laser mousetrap costing $1,500. Contrary to popular assumptions people do not automatically learn about new products}} , author={{ WaldoEmmerson Ralph }} , year={1969} , note={believe product claims} } @book{b44, , title={{Business, its nature and environment. 7 th Ed}} , author={{ EGlos R } and { ABaker H }} , year={1972} , publisher={South Western Publishing Company} , address={Chicago USA} } @book{b45, , title={{}} , author={{ HGorden I }} , year={1998} , note={Relationship marketing} } @book{b46, , title={{}} , author={{ CanadaEtobicoke Onatano }} , publisher={John Wiley and Sons} } @incollection{b47, , title={{Customer Loyalty. Lost Customers can be returned to your fold}} , author={{ GriffinJ }} , journal={{Small Business Insights}} , year={1999} } @book{b48, , title={{From Marketing Mix to Relationship Marketing. Towards a Paradigm Shift in Marketing Management Decision}} , author={{ CGronroos }} , year={1994} 32 } @book{b49, , title={{Service Management and Marketing. A Customer Relationship Management Approach}} , author={{ CGronroos }} , year={2000} , publisher={Chichester John Wiley and Son} , note={nd Ed} } @incollection{b50, , title={{From Marketing Mix to Relationship Marketing. Towards a Paradigm Shift 52. GRONROOS Christian (1996) Relationship marketing logic}} , author={{ CGronroos }} , journal={{Asia-Australia Marketing Journal. 53. GRONROOS Christian}} 10 , year={1994. 1994} , note={Journal of Marketing Management} } @incollection{b51, , title={{Relationship Approach to Marketing Service Context. The Marketing and Organisational Behaviour Interface}} , author={{ CGronroos }} , journal={{Journal of Business Research}} 20 1 , year={1990} } @book{b52, , title={{Service Management and Marketing. A Customer Relationship Management Approach (2 nd Ed)}} , author={{ CGronroos }} , year={2000} , publisher={Chichester John Wiley and Sons} } @incollection{b53, , title={{Total Relationship Marketing. Rethinking Marketing Management from 4Ps to 30Rs}} , author={{ GummessonE }} , journal={{Oxford Butterworth Heinemann, UK. in Marketing Management Decision}} 32 2 , year={1999} } @book{b54, , title={{Implementation Requires a Relationship Marketing Paradigm}} , author={{ Gummesson Evert }} , year={1998b} } @incollection{b55, , title={{}} , journal={{Journal of the Academy of Marketing Science}} 26 3 , year={July 1998} } @incollection{b56, , title={{Practical Value of Adequate Marketing Management Theory}} , author={{ Gummenson Evert }} , journal={{European Journal of Marketing}} 36 , year={2002} } @book{b57, , title={{Quality Management in Service Organisations}} , author={{ Gummesson Evert }} , year={1993} , address={New York, (ISQA)} } @book{b58, , title={{Consumer Orientation in the Bakery Industry}} , author={{ M SIyasere }} , year={2004} , address={Benin Nigeria} A PhD Dissertation University of Benin City } @incollection{b59, , title={{Interorganisational Relations. A Network Approach Compared to Transaction Cost Approach}} , author={{ JJonanson } and { GMaltson L }} , journal={{International Studies of Management and Organisation}} 17 1 , year={1987} } @incollection{b60, , title={{Transaction-Specific Satisfaction and Overall Satisfaction. An Empirical Analysis}} , author={{ AJones M } and { Suh J }} , journal={{Journal of Services Marketing}} 14 2 , year={2000} } @book{b61, , title={{Principals and Practice of Marketing McGraw-Hill Publisheing Company USA}} , author={{ JobberD }} , year={2004} } @incollection{b62, , title={{Relationship Marketing from a value system perspective}} , author={{ UJuttner } and { Wchrl } and { HP }} , journal={{International Journal of Service Industry Management}} , year={1994} } @book{b63, , title={{Einfuhrung Marketing und Neue Institutunen-okomik in}} , author={{ KPKaas }} , editor={Kaas K. P.} , year={1995} , note={Extra Edition No 35/95} } @book{b64, , title={{Foundation of Corporate Success}} , author={{ Kay John }} , year={1995} , publisher={Oxford University Press} , address={Oxford UK} } @book{b65, , title={{Entrepreneurship and Economic Development}} , author={{ Kilby P }} , year={1971} , publisher={The Free Press} , address={New York USA} } @book{b66, , title={{Industrial Structure and Policy in less Developed Countries}} , author={{ DavidKirk Patrick }} , year={1985} , publisher={George Allen and Urwin Publishers} , address={Parklane Hemel Hempstead Herts UK} } @book{b67, , title={{Principles of Marketing (10 th Edn). Pearson Education Ltd}} , author={{ PKotler } and { ArmstrongG }} , year={2003} , address={Upper Saddle River, New Jersey, USA} } @book{b68, , title={{Philip Kotler Explores the New Marketing Paradigm}} , author={{ PKotler }} , year={1992} Marketing Science Institute Review Spring } @book{b69, , title={{Marketing Management. The Millennium Edition}} , author={{ Kotler P }} , year={2004} , address={New Jersey Prentice Hall} } @book{b70, , author={{ KotlerPhilip } and { GaryArmstrong }} , title={{Principles of Marketing. 10 th Ed}} , publisher={Pearson Prentice Hall Educational International USA} , year={2005} } @book{b71, , title={{Principles of Marketing. Tenth Edition Pearson Prentice Hall USA}} , author={{ KotlerPhilip } and { GaryArmstrong }} , year={2004} } @book{b72, , title={{Marketing Management, Analysis, Planning, Implementation and Control. 11 th ed. Upper Saddle River N}} , author={{ Kotler P }} , year={2004} , publisher={Prentice Hall USA} } @incollection{b73, , title={{Exploit the PLC}} , author={{ Levitt T }} , journal={{Harvard Business Review}} , year={1965. 43 Nov -Dec} } @book{b74, , title={{The Elementary Structure of Kinship}} , author={{ CLevi Strauss }} , year={1969} , publisher={Boston Beacon Press} } @book{b75, , title={{Basic Marketing: A Managerial Approach}} , author={{ MccarthyJerome } and { EHomewood } and { RRichard } and { DIrwin }} , year={1976} } @book{b76, , title={{Marketing Plans}} , author={{ HBMcdonald } and { Malcolm }} , year={1991} , publisher={Oxford UK. Butter worth Heinemann} } @incollection{b77, , title={{The marketing concept in perspective}} , author={{ LWMcgee } and { SpiroR L }} , booktitle={{Business Horizons May-June}} , year={1988} } @book{b78, , author={{ MckennaRegis }} , title={{Relationship Marketing}} , publisher={Addison-Wesley Reading M. A. UK} , year={1991} } @incollection{b79, , title={{Research in Marketing}} , author={{ KMoller }} , journal={{Theoretical Notes on Traditions. Groonroos .C. Swedish School of Economics No}} 58 , year={1994} } @incollection{b80, , title={{The Commitment Trust Theory of Relationship Marketing}} , author={{ HuntR H S DMorgan }} , journal={{Journal of Marketing No}} 58 , year={1994} } @book{b81, , title={{The Status of Marketing in Nigerian Small Business. A Paper Presented at the Annual General Meeting of the Nigerian Marketing Association}} , author={{ OgwoEOgwo }} , year={1986. March 14-16, 1986} , address={Owerri} } @incollection{b82, , title={{The Utility of Relationship Metaphor in Consumer Markets}} , author={{ TynanO'malley }} , journal={{Journal of Marketing Management}} 15 , year={1999} } @book{b83, , title={{A Reappraisal of the Relationship Constructs of Commitment and Trust in AMA. The Emerging Future of Marketing Dublin AMA}} , author={{ O'malley L } and { TynanC }} , year={1999} } @book{b84, , title={{}} , author={{ Onah Julius } and { OcheohaONwosu I }} , year={2004} } @book{b85, , title={{Empowering Small and Medium Scale Enterprises in Nigeria. ECCCIMA/MANMARK Associates}} , address={Enugu, Nigeria} } @book{b86, , title={{The Role of Marketing in Small Scale Business in Nigeria. A paper delivered at the Second School of Management Studies Conference. The Federal Polytechnic Ilaro}} , author={{ GUOnwuchuruba }} , year={2001} , address={Nigeria} } @incollection{b87, , title={{Relationship Marketing a Universal Paradigm or Management Fad}} , author={{ PalmerA }} , journal={{The Learning Organisation}} 3 3 , year={1995} } @incollection{b88, , title={{Journal of Business Ethics Feb. 1999. 76. LEVITT Theodore (1983) The Marketing Imagination}} , author={{ Levitt Theodore }} , journal={{Harvard Business Review}} , year={1960. July-August} , publisher={The Free Press USA} , note={See also Colin Grant. Theodore Levitt's Marketing Myopia} } @incollection{b89, , title={{Relationship marketing and the markets as networks approach}} , author={{ Mattson Lar-Gunnar }} , journal={{Journal of Marketing Management}} 13 5 , year={1997} } @incollection{b90, , title={{A Conceptual Model of Service Quality and Its Implication for Future Research}} , author={{ VAParasuraman A; Zeithamal } and { LBerry L }} , journal={{Journal of Marketing}} 49 1 , year={1986} } @book{b91, , title={{The Domain and Conceptual Foundations of Relationship Marketing. A hand Book of Relationship Marketing}} , author={{ Parvatiyar ANSheth S }} , year={2001} , publisher={Sage Publication} , address={New York} } @book{b92, , title={{}} , author={{ ChristopherPayne Adrain } and { Martin }} } @book{b93, , title={{Relationship Marketing for Competitive Advantage}} , author={{ PeckMoria } and { Helen }} , year={1995} , address={Oxford Butterworth Heinemann} } @book{b94, , title={{Relationship Marketing for Competitive Advantage}} , author={{ Payne }} , year={1996} , address={Oxford Butterworth-Heinemann} } @book{b95, , author={{ Peck Helen }} , title={{Relationship Strategy and Implementation}} Oxford Butterworth Heinemann , year={1998/1999} } @book{b96, , author={{ HPeck } and { Payne A } and { MChristopher } and { ClarkM }} , title={{Relationship Marketing, Strategy and Implementation}} Oxford Butterworth Heinemann , year={1999} } @incollection{b97, , title={{}} , author={{ E FReicheld } and { WSasser }} , journal={{Zero Defection. Quality Comes to Services Harvard Business Review No}} 68 5 , year={1990} } @book{b98, , title={{Exploiting Niche's Using Relationship Marketing Journal of Consumer Marketing Pp}} , author={{ ChalasaniD SShank }} , year={1992} } @incollection{b99, , title={{Revisiting Marketing's Law like Generalisations}} , author={{ JNSheth } and { SSisodia R }} , journal={{Journal of the Academy of Marketing Sciences}} 17 1 , year={1998} } @book{b100, , title={{The Social Psychology of Groups}} , author={{ ThibautJ W HKelley H }} , year={1959} , address={New York Wiley} } @incollection{b101, , title={{Jnr) (1995) Why Satisfied Customers Defeat}} , author={{ ThomasOJones } and { EarlyWSasser }} , journal={{Harvard Business Review}} , year={Nov-Dec} } @incollection{b102, , title={{A review of the marriage analogy in relationship marketing}} , author={{ TynanC }} , journal={{Journal of Marketing Management}} 13 7 , year={1997} } @book{b103, , title={{Research Method in the Social Science and Education. Centre Piece Consultants Nigeria Ltd}} , author={{ OYomere G } and { AAgbonifon B }} , year={1999} 8565 , address={Benin City Nigeria} } @book{b104, , title={{}} , author={{ AZeithaml V } and { AParasuraman } and { Berry }} } @book{b105, , title={{Quality at Service. New York/Frank am Main}} , author={{ L }} , year={1992} , publisher={Campus Verlag} } @book{b106, , author={{ AZeithaml V } and { JBitner M }} , title={{Services Marketing. Integrating Customer Focus Across the Firm}} Boston McGraw-Hill , year={2004} , note={nd Ed} }