@incollection{,
	
					
					
					77D2554B8DA45C7290FD4F276922DEC5
				,
	author={{Md. SolemanMollik} and {Dr. Mohammad ZahedulAlam} and {MuslimaAkter}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}233121
}

@incollection{b0,
	
	
		,
	title={{Methodology for Modeling the Efficiency of the Implementation of Objects to Improve the Transport Network of Tashkent City}}
		,
	author={{
			AJAbdujalilovich
		} and {
			MNIbroximjono'g'li
		}}
		
	
	
		,
	journal={{Texas Journal of Engineering and Technology}}
		
			20
			
			,
	year={2023}
		
	

}

@incollection{b1,
	
	
		,
	title={{Enhancing service loyalty: The roles of delight, satisfaction, and service quality}}
		,
	author={{
			DCAhrholdt
		} and {
			SPGudergan
		} and {
			CMRingle
		}}
		
		
	
	
		,
	journal={{Journal of Travel Research}}
		
			56
			4
			
			,
	year={2017}
		
	

}

@incollection{b2,
	
	
		,
	title={{Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020}}
		,
	author={{
			TNAkarsu
		} and {
			RMarvi
		} and {
			P&foroudi
		}}
		
		
	
	
		,
	journal={{International Journal of Contemporary Hospitality Management}}
		
			35
			1
			
			,
	year={2023}
		
	

}

@incollection{b3,
	
	
		,
	title={{Consumers' intentions to use ridesharing services in Iran}}
		,
	author={{
			MAkbari
		} and {
			AMoradi
		} and {
			NSeyyedamiri
		} and {
			MÁZúñiga
		} and {
			ZRahmani
		} and {
			HPadash
		}}
		
		
		
		
		
	
	
		,
	journal={{Research in Transportation Business & Management}}
		
			41
			100616
			,
	year={2021}
		
	

}

@incollection{b4,
	
	
		,
	title={{The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks: comparison study before and during COVID-19}}
		,
	author={{
			AAAlarifi
		} and {
			KSHusain
		}}
		
	
	
		,
	journal={{International Journal of Quality & Reliability Management}}
		
			40
			2
			
			,
	year={2023}
		
	

}

@incollection{b5,
	
	
		,
	title={{Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model}}
		,
	author={{
			MAli
		} and {
			SARaza
		}}
		
	
	
		,
	journal={{Total Quality Management & Business Excellence}}
		
			28
			5-6
			
			,
	year={2017}
		
	

}

@incollection{b6,
	
	
		,
	title={{The relationship between services quality and customer satisfaction among Jordanian healthcare sector}}
		,
	author={{
			AAl-Mhasnah
		} and {
			FSalleh
		} and {
			AAfthanorhan
		} and {
			PJ M SGhazali
		}}
		
		
		
	
	
		,
	journal={{Management Science Letters}}
		
			8
			12
			
			,
	year={2018}
		
	

}

@incollection{b7,
	
	
		,
	author={{
			HA R E T HAl-Shamayleh
		} and {
			RA S H AAljaafreh
		} and {
			AAljaafreh
		} and {
			DA R AAlbadayneh
		} and {
			MO H A M M E DAl-Ali
		} and {
			NBazin
		} and {
			AMKhasawneh
		}}
		
		
		
		
		
		
	
	
		,
	booktitle={{Measuring The Quality Of E-Services And Its Impact On Students Satisfaction At Jordanian Universities}}
		
			,
	year={2015}
			74
			
		
	

}

@incollection{b8,
	
	
		,
	title={{Pursuing alignment of clients' and contractors' perceptions of client satisfaction in Saudi Arabian projects}}
		,
	author={{
			FAlshihre
		} and {
			EChinyio
		} and {
			CNzekwe-Excel
		} and {
			EIDaniel
		}}
		
		
		
	
	
		,
	journal={{Built Environment Project and Asset Management}}
		
			13
			3
			
			,
	year={2023}
		
	

}

@book{b9,
	
	
		,
	title={{The intervening influence of the quality of health-care administrative process on the relationship between facilities management service quality and patients' health-care experience in Ghana}}
		,
	author={{
			OAmankwah
		} and {
			WWChoong
		} and {
			NABoakye-Agyeman
		} and {
			EAfrane
		}}
		
		
		
		
			,
	year={2023}
		
	

}

@incollection{b10,
	
	
		,
	title={{A mediation analysis of perceived service quality, customer satisfaction and customer engagement in the banking sector}}
		,
	author={{
			SAnanda
		} and {
			RPKumar
		} and {
			DSingh
		}}
		
		
	
	
		,
	journal={{Journal of Financial Services Marketing}}
		
			28
			3
			
			,
	year={2023}
		
	

}

@incollection{b11,
	
	
		,
	title={{A demand responsive public transport for a spatially scattered population in a developing country}}
		,
	author={{
			AAnburuvel
		} and {
			WU L D PPerera
		} and {
			RD S SRandeniya
		}}
		
		
	
	
		,
	journal={{Case Studies on Transport Policy}}
		
			10
			1
			
			,
	year={2022}
		
	

}

@incollection{b12,
	
	
		,
	title={{Why continue sharing: Determinants of behavior in ridesharing services}}
		,
	author={{
			RArteaga-Sánchez
		} and {
			MBelda-Ruiz
		} and {
			ARos-Galvez
		} and {
			ARosa-Garcia
		}}
		
		
		
	
	
		,
	journal={{International Journal of Market Research}}
		
			62
			6
			
			,
	year={2020}
		
	

}

@incollection{b13,
	
	
		,
	title={{An exploratory study of ecotourism services quality (ESQ) in Bale Mountains National Park (BMNP), Ethiopia: Using an ECOSERV model}}
		,
	author={{
			SAAseres
		} and {
			RKSira
		}}
		
	
	
		,
	journal={{Annals of Leisure Research}}
		
			23
			3
			
			,
	year={2020}
		
	

}

@incollection{b14,
	
	
		,
	title={{Understanding railway passengers' Eticketing usage intention in an emerging economic context: application of an extended technology acceptance model}}
		,
	author={{
			MRAwal
		} and {
			TAArzin
		} and {
			MMIslam
		} and {
			MTHasan
		}}
		
		
		
	
	
		,
	journal={{Arab Gulf Journal of Scientific Research}}
		
			,
	year={2023}
		
	

}

@incollection{b15,
	
	
		,
	title={{Expanding competitive advantage through organizational culture, knowledge sharing and organizational innovation}}
		,
	author={{
			MAzeem
		} and {
			MAhmed
		} and {
			SHaider
		} and {
			MSajjad
		}}
		
		
		
	
	
		,
	journal={{Technology in Society}}
		
			66
			101635
			,
	year={2021}
		
	

}

@incollection{b16,
	
	
		,
	title={{Imitation and adaptation: lessons from a case study of a metro rail project in India}}
		,
	author={{
			MBalasubramani
		} and {
			AMahalingam
		} and {
			WRScott
		}}
		
		
	
	
		,
	journal={{Construction Management and Economics}}
		
			38
			4
			
			,
	year={2020}
		
	

}

@incollection{b17,
	
	
		,
	title={{The use of fitness centre apps and its relation to customer satisfaction: a UTAUT2 perspective}}
		,
	author={{
			HFBarbosa
		} and {
			JGarcía-Fernández
		} and {
			VPedragosa
		} and {
			GCepeda-Carrion
		}}
		
		
		
	
	
		,
	journal={{International Journal of Sports Marketing and Sponsorship}}
		
			23
			5
			
			,
	year={2021}
		
	

}

@book{b18,
	
	
		,
	title={{Intersectionality in quantitative research: A systematic review of its emergence and applications of theory and methods}}
		,
	author={{
			GRBauer
		} and {
			SMChurchill
		} and {
			MMahendran
		} and {
			CWalwyn
		} and {
			DLizotte
		} and {
			AAVilla-Rueda
		}}
		
		
		
		
		
		
			,
	year={2021}
			,
	publisher={SSM-population health}
			14
			100798
		
	

}

@incollection{b19,
	
	
		,
	title={{Research techniques made simple: an introduction to qualitative research}}
		,
	author={{
			ABazen
		} and {
			FKBarg
		} and {
			JTakeshita
		}}
		
		
	
	
		,
	journal={{Journal of Investigative Dermatology}}
		
			
			,
	year={2021}
		
	

}

@incollection{b20,
	
	
		,
	title={{Agency and Bandura's model of Triadic Reciprocal Causation: An exploratory mobility study among Metrorail commuters in the Western Cape}}
		,
	author={{
			ZBergman
		} and {
			MMBergman
		} and {
			AThatcher
		}}
		
		
	
	
		,
	journal={{South Africa. Frontiers in psychology}}
		
			10
			411
			,
	year={2019}
		
	

}

@incollection{b21,
	
	
		,
	title={{An empirical study on the commuters satisfaction towards service quality dimension with reference to chennai metro rail limited}}
		,
	author={{
			RBhagyalakshmi
		} and {
			MVasudevan
		}}
		
	
	
		,
	journal={{International Journal of Business Management & Research (IJBMR)}}
		(P): 2249-6920
		
			ISSN
			1
			
			,
	year={2020. Feb 2020}
		
	

}

@incollection{b22,
	
	
		,
	title={{Impact of trust, sales agent and service delivery on health insurance holder satisfaction and experience}}
		,
	author={{
			NBhojak
		} and {
			CThakor
		} and {
			MMomin
		}}
		
		
	
	
		,
	journal={{International Journal of Healthcare Management}}
		
			
			,
	year={2023}
		
	

}

@incollection{b23,
	
	
		,
	title={{Augmenting service quality dimensions: mediation of image in the Indian restaurant industry}}
		,
	author={{
			ABiswas
		} and {
			RKVerma
		}}
		
	
	
		,
	journal={{Journal of Foodservice Business Research}}
		
			26
			3
			
			,
	year={2023}
		
	

}

@incollection{b24,
	
	
		,
	title={{Public transportation business model evaluation with Spherical and Intuitionistic Fuzzy AHP and sensitivity analysis}}
		,
	author={{
			BBuran
		} and {
			MErçek
		}}
		
	
	
		,
	journal={{Expert Systems with Applications}}
		
			204
			117519
			,
	year={2022}
		
	

}

@incollection{b25,
	
	
		,
	title={{Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions}}
		,
	author={{
			MACamilleri
		} and {
			RFilieri
		}}
		
	
	
		,
	journal={{International Journal of Hospitality Management}}
		
			114
			103575
			,
	year={2023}
		
	

}

@incollection{b26,
	
	
		,
	title={{User perception of transfers in multimodal urban trips: A qualitative study}}
		,
	author={{
			RCascajo
		} and {
			ELopez
		} and {
			FHerrero
		} and {
			AMonzon
		}}
		
		
		
	
	
		,
	journal={{International Journal of Sustainable Transportation}}
		
			13
			6
			
			,
	year={2019}
		
	

}

@incollection{b27,
	
	
		,
	title={{Ascertaining the effects of service quality on customer loyalty in the context of ocean freight forwarders: An integration of structural equation modeling and network data envelopment analysis}}
		,
	author={{
			SLChao
		} and {
			MMYu
		} and {
			YHSun
		}}
		
		
	
	
		,
	journal={{Research in Transportation Business & Management}}
		
			47
			100955
			,
	year={2023}
		
	

}

@incollection{b28,
	
	
		,
	title={{User perception of transfers in multimodal urban trips: A qualitative study}}
		,
	author={{
			RCascajo
		} and {
			ELopez
		} and {
			FHerrero
		} and {
			AMonzon
		}}
		
		
		
	
	
		,
	journal={{International Journal of Sustainable Transportation}}
		
			13
			6
			
			,
	year={2019}
		
	

}

@incollection{b29,
	
	
		,
	title={{The effect of trust on the choice for crowdshipping services}}
		,
	author={{
			MSCebeci
		} and {
			RJTapia
		} and {
			MKroesen
		} and {
			MDe Bok
		} and {
			LTavasszy
		}}
		
		
		
		
	
	
		,
	journal={{Transportation Research Part A: Policy and Practice}}
		
			170
			103622
			,
	year={2023}
		
	

}

@incollection{b30,
	
	
		,
	title={{A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul}}
		,
	author={{
			ECelik
		} and {
			NAydin
		} and {
			ATGumus
		}}
		
		
	
	
		,
	journal={{Turkey. Transport Policy}}
		
			36
			
			,
	year={2014}
		
	

}

@incollection{b31,
	
	
		,
	title={{Choice and equity: A critical analysis of multi-modal public transport services}}
		,
	author={{
			HYChan
		} and {
			YXu
		} and {
			AChen
		} and {
			JZhou
		}}
		
		
		
	
	
		,
	journal={{Transport Policy}}
		
			140
			
			,
	year={2023}
		
	

}

@incollection{b32,
	
	
		,
	title={{Exploring electric moped sharing preferences with integrated choice and latent variable approach}}
		,
	author={{
			CFChen
		} and {
			CFu
		} and {
			PYSiao
		}}
		
		
	
	
		,
	journal={{Transportation Research Part D: Transport and Environment}}
		
			121
			103837
			,
	year={2023}
		
	

}

@book{b33,
	
	
		,
	title={{Assessing the impacts of high speed rail development in China's Yangtze River Delta megaregion}}
		,
	author={{
			XChen
		}}
		
			,
	year={2013}
		
	

}

@incollection{b34,
	
	
		,
	title={{Measurement model of service quality of tourism supply chains in Thailand}}
		,
	author={{
			ECheunkamon
		} and {
			SJomnonkwao
		} and {
			VRatanavaraha
		}}
		
		
	
	
		,
	journal={{Anatolia}}
		
			34
			2
			
			,
	year={2023}
		
	

}

@incollection{b35,
	
	
		,
	title={{Fleet management system, perceived service quality and the public health sector performance in Zimbabwe}}
		,
	author={{
			LChikazhe
		} and {
			SSiziba
		} and {
			TBhebhe
		} and {
			OSifile
		} and {
			BNyagadza
		}}
		
		
		
		
	
	
		,
	journal={{International Journal of Public Sector Management}}
		
			36
			2
			
			,
	year={2023}
		
	

}

@incollection{b36,
	
	
		,
	title={{The partial least squares approach to structural equation modeling}}
		,
	author={{
			WWChin
		}}
	
	
		,
	booktitle={{Modern methods for business research}}
		
			,
	year={1998}
			295
			
		
	

}

@incollection{b37,
	
	
		,
	title={{How to write up and report PLS analyses}}
		,
	author={{
			WWChin
		}}
	
	
		,
	booktitle={{Handbook of partial least squares: Concepts, methods and applications}}
		
			,
	year={2009}
			
		
	

}

@book{b38,
	
	
		,
	title={{}}
		,
	author={{
			HeidelbergBerlin
		}}
		
			,
	publisher={Springer}
			,
	address={Berlin Heidelberg}
		
	

}

@incollection{b39,
	
	
		,
	title={{Understanding Web-based learning continuance intention: The role of subjective task value}}
		,
	author={{
			CMChiu
		} and {
			ETWang
		}}
		
	
	
		,
	journal={{Information & management}}
		
			45
			3
			
			,
	year={2008}
		
	

}

@incollection{b40,
	
	
		,
	title={{Exploring factors influencing bicycle-sharing adoption in India: a UTAUT 2 based mixed-method approach}}
		,
	author={{
			PKChopdar
		} and {
			MDLytras
		} and {
			A&visvizi
		}}
		
		
	
	
		,
	journal={{International Journal of Emerging Markets}}
		
			,
	year={2022}
		
	

}

@incollection{b41,
	
	
		,
	title={{The Impact of Cashless Payment in Application-Based Transportation on Gen Z User Behavior in Jakarta}}
		,
	author={{
			MChristian
		} and {
			HYulita
		} and {
			LRGirsang
		} and {
			SWibowo
		} and {
			ERIndriyarti
		} and {
			S
		}}
		
		
		
		
		
	
	
		,
	booktitle={{2023 International Conference on IT Innovation and Knowledge Discovery (ITIKD)}}
		
			,
	publisher={IEEE}
			,
	year={2023, March}
			
		
	

}

@incollection{b42,
	
	
		,
	title={{The effect of transport infrastructure, congestion and reliability on mental wellbeing: a systematic review of empirical studies}}
		,
	author={{
			MAConceição
		} and {
			MMMonteiro
		} and {
			DKasraian
		} and {
			PVan Den Berg
		} and {
			SHaustein
		} and {
			IAlves
		} and {
			..Miranda
		} and {
			B
		}}
		
		
		
		
		
		
		
	
	
		,
	journal={{Transport reviews}}
		
			43
			2
			
			,
	year={2023}
		
	

}

@incollection{b43,
	
	
		,
	title={{Conceptualizing the elements of value in public services: insights from practitioners}}
		,
	author={{
			TCui
		} and {
			KAulton
		}}
		
	
	
		,
	journal={{Public Management Review}}
		
			
			,
	year={2023}
		
	

}

@incollection{b44,
	
	
		,
	title={{Understanding of healthcare professionals towards the roles and competencies of clinical pharmacists in South Africa}}
		,
	author={{
			LCrafford
		} and {
			RAKusurkar
		} and {
			EBronkhorst
		} and {
			AG SGous
		} and {
			AWouters
		}}
		
		
		
		
	
	
		,
	journal={{BMC Health Services Research}}
		
			23
			1
			290
			,
	year={2023}
		
	

}

@incollection{b45,
	
	
		,
	title={{Transport infrastructure, economic growth, and transport CO2 emissions nexus: Does green energy consumption in the transport sector matter?}}
		,
	author={{
			JDai
		} and {
			RAlvarado
		} and {
			SAli
		} and {
			ZAhmed
		} and {
			MSMeo
		}}
		
		
		
		
	
	
		,
	journal={{Environmental Science and Pollution Research}}
		
			30
			14
			
			,
	year={2023}
		
	

}

@incollection{b46,
	
	
		,
	title={{Assessment of how satisfaction with service quality and service value affect passenger's loyalty to the MRT-SBK service in greater Kuala Lumpur}}
		,
	author={{
			AMDas
		} and {
			ASetiawan
		} and {
			WDony
		}}
		
		
	
	
		,
	booktitle={{AIP Conference Proceedings}}
		
			,
	publisher={AIP Publishing}
			,
	year={2023, July}
			2677
		
	

}

@incollection{b47,
	
	
		,
	title={{Service quality estimation and improvement plan of bus Service: A perception and expectation based analysis}}
		,
	author={{
			SDeb
		} and {
			MAAhmed
		} and {
			DDas
		}}
		
		
	
	
		,
	journal={{Case Studies on Transport Policy}}
		
			10
			3
			
			,
	year={2022}
		
	

}

@incollection{b48,
	
	
		,
	title={{Analysis of indoor environment state characteristics of urban rail transit stations based on actual measurements in Chongqing}}
		,
	author={{
			YDing
		} and {
			YHou
		}}
		
	
	
		,
	journal={{China. Energy and Buildings}}
		
			277
			112544
			,
	year={2022}
		
	

}

@book{b49,
	
	
		,
	title={{Quantitative assessment method on urban vitality of metro-led underground space based on multisource data: A case study of Shanghai Inner Ring area. Tunnelling and Underground Space Technology}}
		,
	author={{
			YHDong
		} and {
			FLPeng
		} and {
			TFGuo
		}}
		
		
		
			,
	year={2021}
			116
			104108
		
	

}

@incollection{b50,
	
	
		,
	title={{Should I stay or should I board? Willingness to wait with real-time crowding information in urban public transport}}
		,
	author={{
			ADrabicki
		} and {
			OCats
		} and {
			RKucharski
		} and {
			AFonzone
		} and {
			ASzarata
		}}
		
		
		
		
	
	
		,
	journal={{Research in Transportation Business & Management}}
		
			47
			100963
			,
	year={2023}
		
	

}

@incollection{b51,
	
	
		,
	title={{Uncovering factors influencing railway passenger experiences through love and breakup declarations}}
		,
	author={{
			LDrouet
		} and {
			CLallemand
		} and {
			VKoenig
		} and {
			FViti
		} and {
			KBongard-Blanchy
		}}
		
		
		
		
	
	
		,
	journal={{Applied Ergonomics}}
		
			111
			104030
			,
	year={2023}
		
	

}

@book{b52,
	
	
		,
	title={{Electric Railways}}
		,
	author={{
			MCDuffy
		}}
		
			,
	year={2003}
			
		
	
	,
	note={Iet}

}

@incollection{b53,
	
	
		,
	title={{Identifying the Mass Rapid Transit (MRT) Customer's Demographic and Traveling Pattern}}
		,
	author={{
			HDullah
		} and {
			WJKhai
		} and {
			NIsmail
		} and {
			SNorhisham
		} and {
			NS SSamsudin
		} and {
			ASyamsir
		} and {
			MF ABakar
		}}
		
		
		
		
		
		
	
	
		,
	booktitle={{Advances in Civil Engineering Materials: Selected Articles from the 6th International Conference on Architecture and Civil Engineering (ICACE 2022)}}
		Kuala Lumpur, Malaysia; Singapore; Singapore
		
			,
	publisher={Springer Nature}
			,
	year={2023. January. August 2022}
			
		
	

}

@book{b54,
	
	
		,
	title={{Common method variance techniques}}
		,
	author={{
			BREichhorn
		}}
		
			,
	year={2014}
			,
	publisher={SAS Institute Inc}
			1
			,
	address={Cleveland, OH}
		
		
			Cleveland State University, Department of Operations & Supply Chain Management
		
	

}

@incollection{b55,
	
	
		,
	title={{Impact of logistics performance on the store image, consumer satisfaction and loyalty: A quantitative case study}}
		,
	author={{
			AEEl Moussaoui
		} and {
			BBenbba
		} and {
			ZEl Andaloussi
		}}
		
		
	
	
		,
	journal={{Arab Gulf Journal of Scientific Research}}
		
			41
			3
			
			,
	year={2023}
		
	

}

@incollection{b56,
	
	
		,
	title={{Convenience sampling, random sampling, and snowball sampling: How does sampling affect the validity of research}}
		,
	author={{
			RWEmerson
		}}
	
	
		,
	journal={{Journal of Visual Impairment & Blindness}}
		
			109
			2
			
			,
	year={2015}
		
	

}

@incollection{b57,
	
	
		,
	title={{Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research}}
		,
	author={{
			JFHairJr
		} and {
			MSarstedt
		} and {
			LHopkins
		} and {
			VGKuppelwieser
		}}
		
		
		
	
	
		,
	journal={{European business review}}
		
			26
			2
			
			,
	year={2014}
		
	

}

@incollection{b58,
	
	
		,
	title={{Internet of things-based smart transportation system for smart cities}}
		,
	author={{
			FantinIrudaya
		} and {
			Raj
		} and {
			EAppadurai
		} and {
			M
		}}
		
		
		
	
	
		,
	booktitle={{Intelligent Systems for Social Good: Theory and Practice}}
		Singapore; Singapore
		
			,
	publisher={Springer Nature}
			,
	year={2022}
			
		
	

}

@incollection{b59,
	
	
		,
	title={{Application of machine learning to investigate heterogeneity in users' perception of intercity train service quality in developing countries}}
		,
	author={{
			NPFarazi
		} and {
			MNMurshed
		} and {
			MHadiuzzaman
		}}
		
		
	
	
		,
	journal={{Case Studies on Transport Policy}}
		
			10
			1
			
			,
	year={2022}
		
	

}

@incollection{b60,
	
	
		,
	title={{Private Hustlers and Public Traitors}}
		,
	author={{
			JFowler
		}}
	
	
		,
	booktitle={{Hustlers, Traitors, Patriots and Politicians: Legitimising London's Transport Monopoly 1900-1933}}
		Cham
		
			,
	publisher={Springer International Publishing}
			,
	year={2023}
			
		
	

}

@book{b61,
	
	
		,
	title={{Structural equation models with unobservable variables and measurement error: Algebra and statistics}}
		,
	author={{
			CFornell
		} and {
			DFLarcker
		}}
		
		
			,
	year={1981}
		
	

}

@incollection{b62,
	
	
		,
	title={{The being taken seriously questionnaire-Development and psychometric evaluation of a PREM measure for personcenteredness in a high-tech hospital environexperience? Analysing the intention to use open banking in Indonesia}}
		,
	author={{
			AForsberg
		} and {
			ARantala
		}}
		
	
	
		,
	journal={{International Journal of Bank Marketing}}
		
			,
	year={2020}
		
	

}

@incollection{b63,
	
	
		,
	title={{Evaluating Public and Private Transport of Lahore}}
		,
	author={{
			RIqbal
		} and {
			MUUllah
		} and {
			GHabib
		} and {
			MKUllah
		}}
		
		
		
	
	
		,
	journal={{Journal of Economics, Management & Business Administration}}
		
			1
			2
			
			,
	year={2022}
		
	

}

@incollection{b64,
	
	
		,
	title={{The Impact of Marketing Mix Elements on Tourist's Satisfaction towards Five Stars Hotel Services in Dubai during COVID-19}}
		,
	author={{
			AJahmani
		} and {
			OJawabreh
		} and {
			RAbokhoza
		} and {
			AMAlrabei
		}}
		
		
		
	
	
		,
	journal={{Journal of Environmental Management & Tourism}}
		
			14
			2
			
			,
	year={2023}
		
	

}

@incollection{b65,
	
	
		,
	title={{SMEs repurchase intention and customer satisfaction: Investigating the role of utilitarian value and service quality}}
		,
	author={{
			MJasin
		} and {
			YSesunan
		} and {
			MAisyah
		} and {
			CFatimah
		} and {
			FAzra
		}}
		
		
		
		
	
	
		,
	journal={{Uncertain Supply Chain Management}}
		
			11
			2
			
			,
	year={2023}
		
	

}

@incollection{b66,
	
	
		,
	title={{Digital transformation technologies to analyze product returns in the e-commerce industry}}
		,
	author={{
			SKJauhar
		} and {
			BRChakma
		} and {
			SSKamble
		} and {
			ABelhadi
		}}
		
		
		
	
	
		,
	journal={{Journal of Enterprise Information Management}}
		
			,
	year={2023}
		
	

}

@incollection{b67,
	
	
		,
	title={{Examining the association between bus transit reliability and the number of boarding passengers}}
		,
	author={{
			LSJayanthi
		} and {
			SSPulugurtha
		} and {
			RMishra
		}}
		
		
	
	
		,
	journal={{Public Transport}}
		
			
			,
	year={2023}
		
	

}

@incollection{b68,
	
	
		,
	title={{Determining Factors Affecting Perceived Customer Satisfaction on Public Utility Bus System in Occidental Mindoro}}
		,
	author={{
			YTJou
		} and {
			CSSaflor
		} and {
			KAMariñas
		} and {
			MNYoung
		}}
		
		
		
	
	
		,
	journal={{Philippines: A Case Study on Service Quality Assessment during Major Disruptions. Sustainability}}
		
			15
			4
			2996
			,
	year={2023}
		
	

}

@incollection{b69,
	
	
		,
	title={{What drives customer satisfaction and word of mouth in mobile commerce services? A UTAUT2-based analytical approach}}
		,
	author={{
			ZKalini?
		} and {
			VMarinkovi?
		} and {
			ADjordjevic
		} and {
			FLiébana-Cabanillas
		}}
		
		
		
		10.1108/jeim-05-2019-0136
		
	
	
		,
	journal={{Journal of Enterprise Information Management}}
		
			33
			1
			
			,
	year={2019}
		
	

}

@incollection{b70,
	
	
		,
	title={{Health insurance policy renewal: an exploration of reputation, performance, and affect to understand customer inertia}}
		,
	author={{
			PKautish
		} and {
			AKhare
		} and {
			RSharma
		}}
		
		
	
	
		,
	journal={{Journal of Marketing Analytics}}
		
			10
			3
			
			,
	year={2022}
		
	

}

@incollection{b71,
	
	
		,
	title={{Digital technologies: students' expectations and experiences during their transition from high school to university}}
		,
	author={{
			TKeane
		} and {
			TLinden
		} and {
			PHernandez-Martinez
		} and {
			AMolnar
		} and {
			ABlicblau
		}}
		
		
		
		
	
	
		,
	journal={{Education and Information Technologies}}
		
			28
			1
			
			,
	year={2023}
		
	

}

@incollection{b72,
	
	
		,
	title={{Comparing traveler preferences for BRT and LRT systems in developing countries: Evidence from Multan, Pakistan}}
		,
	author={{
			KKepaptsoglou
		} and {
			CMilioti
		} and {
			DSpyropoulou
		} and {
			FHaider
		} and {
			AGKarlaftis
		}}
		
		
		
		
	
	
		,
	journal={{Journal of Traffic and Transportation Engineering (English Edition)}}
		
			7
			3
			
			,
	year={2020}
		
	

}

@incollection{b73,
	
	
		,
	title={{Cynicism as strength: Privacy cynicism, satisfaction and trust among social media users}}
		,
	author={{
			MIKhan
		} and {
			JMLoh
		} and {
			AHossain
		} and {
			MJ HTalukder
		}}
		
		
		
	
	
		,
	journal={{Computers in Human Behavior}}
		
			142
			107638
			,
	year={2023}
		
	

}

@incollection{b74,
	
	
		,
	title={{Islamic bank customer satisfaction, trust, loyalty and word of mouth: the CREATOR model}}
		,
	author={{
			SMKhan
		} and {
			MAli
		} and {
			CHPuah
		} and {
			HAmin
		} and {
			MSMubarak
		}}
		
		
		
		
	
	
		,
	journal={{Journal of Islamic Accounting and Business Research}}
		
			14
			5
			
			,
	year={2023}
		
	

}

@incollection{b75,
	
	
		,
	title={{Measurement of logistics service quality in freight forwarding companies: A case study of the Serbian market}}
		,
	author={{
			MKilibarda
		} and {
			SNikolicic
		} and {
			MAndrejic
		}}
		
		
	
	
		,
	journal={{The International Journal of Logistics Management}}
		
			27
			3
			
			,
	year={2016}
		
	

}

@incollection{b76,
	
	
		,
	title={{User acceptance of autonomous public transport systems: Extended UTAUT2 model}}
		,
	author={{
			HKorkmaz
		} and {
			AFidanoglu
		} and {
			SOzcelik
		} and {
			A&okumus
		}}
		
		
		
	
	
		,
	journal={{Journal of Public Transportation}}
		
			24
			100013
			,
	year={2022}
		
	

}

@incollection{b77,
	
	
		,
	title={{Public transport for smart cities: Recent innovations and future challenges}}
		,
	author={{
			YHKuo
		} and {
			JMLeung
		} and {
			YYan
		}}
		
		
	
	
		,
	journal={{European Journal of Operational Research}}
		
			306
			3
			
			,
	year={2023}
		
	

}

@incollection{b78,
	
	
		,
	title={{Simulation-based techno-economic feasibility study on sector coupled net-zero/positive energy metro railway system in Hong Kong}}
		,
	author={{
			GM SKumar
		} and {
			SCao
		}}
		
	
	
		,
	journal={{Energy Conversion and Management}}
		
			248
			114786
			,
	year={2021}
		
	

}

@incollection{b79,
	
	
		,
	title={{Leveraging energy flexibilities for enhancing the costeffectiveness and grid-responsiveness of net-zeroenergy metro railway and station systems}}
		,
	author={{
			GM SKumar
		} and {
			SCao
		}}
		
	
	
		,
	journal={{Applied Energy}}
		
			333
			120632
			,
	year={2023}
		
	

}

@book{b80,
	
	
		,
	author={{
			WKurniawati
		}}
		,
	title={{The Impact Analysis of Construction Project of Mrt (Mass Rapid Transit) On Economic Growth in Jakarta Using Input-Output Analysis}}
		
			,
	year={2023}
		
	

}

@incollection{b81,
	
	
		,
	title={{From Stress to Happiness}}
		,
	author={{
			JLeoni
		} and {
			DOwen
		}}
		
	
	
		,
	booktitle={{Handbook of Happiness: Reflections and Praxis from Around the World}}
		Singapore; Singapore
		
			,
	publisher={Springer Nature}
			,
	year={2023}
			
		
	

}

@incollection{b82,
	
	
		,
	title={{Residents' perceptions of the role of leisure satisfaction and quality of life in overall tourism development: Case of a fast-growing tourism destination-Macao}}
		,
	author={{
			XYLiao
		} and {
			SISo
		} and {
			DLam
		}}
		
		
	
	
		,
	journal={{Asia Pacific Journal of Tourism Research}}
		
			21
			10
			
			,
	year={2016}
		
	

}

@incollection{b83,
	
	
		,
	title={{Statistical Analysis of Train Operation and Passenger Distribution Based on Real Records: A Case Study of Wuhan-Guangzhou HSR}}
		,
	author={{
			JLi
		} and {
			QPeng
		} and {
			CWen
		}}
		
		
	
	
		,
	journal={{Journal of Advanced Transportation}}
		
			,
	year={2023. 2023}
		
	

}

@incollection{b84,
	
	
		,
	title={{Influence of online E-commerce interaction on consumer satisfaction based on big data algorithm}}
		,
	author={{
			LLi
		} and {
			LYuan
		} and {
			JTian
		}}
		
		
	
	
		,
	journal={{Heliyon}}
		
			8
			9
			,
	year={2023}
		
	

}

@book{b85,
	
	
		,
	author={{
			CLiu
		} and {
			EBardaka
		} and {
			EPaschalidis
		}}
		
		
		,
	title={{Sustainable transport choices in public transit access: Travel behavior differences between}}
		
			,
	year={2023}
		
	

}

@incollection{b86,
	
	
		,
	title={{Refinement and reassessment of the SERVQUAL scale}}
		,
	author={{
			AParasuraman
		} and {
			LLBerry
		} and {
			VAZeithaml
		}}
		
		
	
	
		,
	journal={{Journal of retailing}}
		
			67
			4
			420
			,
	year={1991}
		
	

}

@incollection{b87,
	
	
		,
	title={{A conceptual model of service quality and its implication for future research}}
		,
	author={{
			AParasuraman
		} and {
			VAZeithaml
		} and {
			LLBerry
		}}
		
		
	
	
		,
	journal={{Journal of Marketing}}
		
			49
			4
			
			,
	year={1985}
		
	

}

@incollection{b88,
	
	
		,
	title={{SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality}}
		,
	author={{
			AParasuraman
		} and {
			VAZethaml
		} and {
			LLBerry
		}}
		
		
	
	
		,
	journal={{J. Retail}}
		
			64
			1
			
			,
	year={1988}
		
	

}

@incollection{b89,
	
	
		,
	title={{User satisfaction with train fares: A comparative analysis in five Australian cities}}
		,
	author={{
			PParamita
		} and {
			ZZheng
		} and {
			MMHaque
		} and {
			SWashington
		} and {
			PHyland
		}}
		
		
		
		
	
	
		,
	journal={{PloS one}}
		
			13
			6
			199449
			,
	year={2018}
		
	

}

@incollection{b90,
	
	
		,
	title={{User acceptance of long-term evolution (LTE) services: An application of extended technology acceptance model}}
		,
	author={{
			EPark
		} and {
			KJKim
		}}
		
	
	
		,
	journal={{Program}}
		
			47
			2
			
			,
	year={2013}
		
	

}

@incollection{b91,
	
	
		,
	title={{Development of a framework safety performance measurement of belt conveyor systems}}
		,
	author={{
			NJParmar
		} and {
			ATJames
		}}
		
	
	
		,
	journal={{International Journal of Productivity and Performance Management}}
		
			72
			4
			
			,
	year={2023}
		
	

}

@incollection{b92,
	
	
		,
	title={{Confronting the deep problem of consumption: Why individual responsibility for mindful consumption matters}}
		,
	author={{
			AParvatiyar
		} and {
			JNSheth
		}}
		
	
	
		,
	journal={{Journal of Consumer Affairs}}
		
			,
	year={2023}
		
	

}

@incollection{b93,
	
	
		,
	title={{Service quality and customer satisfaction in hospitality, leisure, sport and tourism: an assessment of research in Web of Science}}
		,
	author={{
			SPj
		} and {
			KSingh
		} and {
			JKokkranikal
		} and {
			RBharadwaj
		} and {
			SRai
		} and {
			JAntony
		}}
		
		
		
		
		
	
	
		,
	journal={{Journal of Quality Assurance in Hospitality & Tourism}}
		
			24
			1
			
			,
	year={2023}
		
	

}

@incollection{b94,
	
	
		,
	title={{Sustainable urban transport in the developing world: beyond megacities}}
		,
	author={{
			DPojani
		} and {
			DStead
		}}
		
	
	
		,
	journal={{Sustainability}}
		
			7
			6
			
			,
	year={2015}
		
	

}

@book{b95,
	
	
		,
	author={{
			APrasidi
		} and {
			PFachrial
		} and {
			MFSabilla
		} and {
			PMaisarah
		} and {
			DRatnasari
		} and {
			CPahrudin
		}}
		
		
		
		
		
		,
	title={{The Influence of Service Quality and Station Facilities on Mass Rapid Transit Jakarta Passengers' Satisfaction}}
		
			,
	publisher={KnE Social Sciences}
			,
	year={2023}
			
		
	

}

@incollection{b96,
	
	
		,
	title={{THE IMPACT OF SERVICE QUALITY, PROMOTION, AND PRICE PERCEPTIONS ON USER SATISFACTION OF SOLO-YOGYAKARTA ELECTRIC RAIL TRAIN}}
		,
	author={{
			IAPrawesti
		} and {
			BMursito
		} and {
			FS
		}}
		
		
	
	
		,
	journal={{International Journal of Economics, Business and Accounting Research (IJEBAR)}}
		
			7
			2
			,
	year={2023}
		
	

}

@incollection{b97,
	
	
		,
	title={{Leveraging Artificial Intelligence for Customer Satisfaction and Loyalty}}
		,
	author={{
			CPrentice
		}}
	
	
		,
	booktitle={{Leveraging Emotional and Artificial Intelligence for Organisational Performance}}
		Singapore; Singapore
		
			,
	publisher={Springer Nature}
			,
	year={2023}
			
		
	

}

@incollection{b98,
	
	
		,
	title={{The recruit requirements of recent graduates: approaching the existing mismatch}}
		,
	author={{
			MPujol-Jover
		} and {
			LCDuque
		} and {
			MCRiera-Prunera
		}}
		
		
	
	
		,
	journal={{Total Quality Management & Business Excellence}}
		
			34
			1-2
			
			,
	year={2023}
		
	

}

@book{b99,
	
	
		,
	title={{The Effect of Service Quality on Consumer Satisfaction in Restaurants}}
		,
	author={{
			SSPutta
		}}
		
			,
	year={2023}
		
	

}

@incollection{b100,
	
	
		,
	title={{Examining the factors affecting SME performance: the mediating role of social media adoption}}
		,
	author={{
			SAQalati
		} and {
			WLi
		} and {
			NAhmed
		} and {
			MAMirani
		} and {
			AKhan
		}}
		
		
		
		
		10.3390/su13010075
		
	
	
		,
	journal={{Sustainability}}
		
			13
			1
			75
			,
	year={2020}
		
	

}

@incollection{b101,
	
	
		,
	title={{Influence of service quality on customer satisfaction application of servqual model}}
		,
	author={{
			KRavichandran
		} and {
			BTMani
		} and {
			SAKumar
		} and {
			SPrabhakaran
		}}
		
		
		
	
	
		,
	journal={{International journal of business and management}}
		
			5
			4
			117
			,
	year={2010}
		
	

}

@incollection{b102,
	
	
		,
	title={{Assessment of Genetic Variability, Cause and Effect Inter-relationship among Yield Component Characters in Maize (Zea mays L.)}}
		,
	author={{
			PBReddy
		} and {
			GMLal
		} and {
			YReddy
		}}
		
		
	
	
		,
	journal={{International Journal of Plant & Soil Science}}
		
			35
			18
			
			,
	year={2023}
		
	

}

@book{b103,
	
	
		,
	author={{
			SDReport
		}}
		
		,
	title={{PM to inaugurate metro rail on December 28. The Daily Star}}
		
			,
	year={2022. January 2023}
		
	

}

@incollection{b104,
	
	
		,
	title={{Passengers face problems purchasing metro rail tickets due to technical issues}}
		,
	author={{
			TbsReport
		}}
		
	
	
		,
	booktitle={{The Business Standard}}
		
			,
	year={2022. January 2023}
		
	

}

@incollection{b105,
	
	
		,
	title={{An Application of Queueing Theory on the Ticketing Booth of Light Rail Transit 1 (LRT-1) Central Station}}
		,
	author={{
			EG AReyes
		} and {
			GK MCangco
		} and {
			SM CIlagan
		} and {
			HPPacunayen
		} and {
			JAPiamonte
		} and {
			JDGerman
		}}
		
		
		
		
		
	
	
		,
	booktitle={{2023 5th International Conference}}
		
			,
	year={2023, April)}
		
	

}

@incollection{b106,
	
	
		,
	title={{Rules and Regulations for Enhancing Metro Rail Accessibility in a Developing Country}}
		,
	author={{
			ASatranarakun
		} and {
			TKraiwanit
		}}
		
	
	
		,
	journal={{Corporate Law & Governance Review}}
		
			5
			1
			
			,
	year={2023}
		
	

}

@incollection{b107,
	
	
		,
	title={{Banking sector reforms and customer switching intentions: Evidence from the Ghanaian banking industry}}
		,
	author={{
			BSenanu
		} and {
			BNarteh
		}}
		
	
	
		,
	journal={{Journal of Financial Services Marketing}}
		
			28
			1
			
			,
	year={2023}
		
	

}

@book{b108,
	
	
		,
	title={{Unearthing antecedents to financial inclusion through FinTech innovations}}
		,
	author={{
			PKSenyo
		} and {
			ELOsabutey
		}}
		
		
			,
	year={2020}
			98
			
		
	
	,
	note={Technovation}

}

@incollection{b109,
	
	
		,
	title={{Service quality dimensions of ride-sourcing services in Indian context. Benchmarking}}
		,
	author={{
			TRShah
		}}
	
	
		,
	journal={{An International Journal}}
		
			28
			1
			
			,
	year={2021}
		
	

}

@incollection{b110,
	
	
		,
	title={{Understanding passengers' satisfaction and loyalty towards ridesharing services}}
		,
	author={{
			MFShamsudin
		} and {
			ARAbu Bakar
		} and {
			FHashim
		}}
		
		
	
	
		,
	journal={{Global Business and Organizational Excellence}}
		
			42
			2
			
			,
	year={2023}
		
	

}

@incollection{b111,
	
	
		,
	title={{What influences people to choose ridesharing? An overview of the literature}}
		,
	author={{
			HSi
		} and {
			JShi
		} and {
			Hua
		} and {
			LCheng
		} and {
			JDe Vos
		} and {
			WLi
		}}
		
		
		
		
		
	
	
		,
	journal={{Transport Reviews}}
		
			
			,
	year={2023}
		
	

}

@incollection{b112,
	
	
		,
	title={{Heterogeneity in passenger satisfaction of bus rapid transit system among age and gender groups: A PLS-SEM Multigroup analysis}}
		,
	author={{
			HSingh
		} and {
			AKathuria
		}}
		
	
	
		,
	journal={{Transport Policy}}
		
			141
			
			,
	year={2023}
		
	

}

@incollection{b113,
	
	
		,
	title={{Heterogeneity in passenger satisfaction of bus rapid transit system among age and gender groups: A PLS-SEM Multigroup analysis}}
		,
	author={{
			HSingh
		} and {
			AKathuria
		}}
		
	
	
		,
	journal={{Transport Policy}}
		
			141
			
			,
	year={2023}
		
	

}

@incollection{b114,
	
	
		,
	title={{Acceptance and use of e-hailing technology: a study of Uber based on the UTAUT2 model}}
		,
	author={{
			JLSoares
		} and {
			JM MChristino
		} and {
			MD SGosling
		} and {
			LA RVera
		} and {
			ÉA ACardozo
		}}
		
		
		
		
	
	
		,
	journal={{International Journal of Business Information Systems}}
		
			34
			4
			
			,
	year={2020}
		
	

}

@incollection{b115,
	
	
		,
	title={{Necessary and sufficient conditions for attractive public Transport: Combined use of PLS-SEM and NCA}}
		,
	author={{
			ASukhov
		} and {
			LEOlsson
		} and {
			MFriman
		}}
		
		
	
	
		,
	journal={{Transportation Research Part A: Policy and Practice}}
		
			158
			
			,
	year={2022}
		
	

}

@incollection{b116,
	
	
		,
	title={{Global Impacts of Online Reputation Management of Preand Post-Coronavirus Pandemic: Comparative Analysis in Context of Industry 4.0}}
		,
	author={{
			FUSyed
		} and {
			RDonvito
		} and {
			GAiello
		}}
		
		
	
	
		,
	booktitle={{Online Reputation Management in Destination and Hospitality}}
		
			,
	publisher={Emerald Publishing Limited}
			,
	year={2023}
			
		
	

}

@book{b117,
	
	
		,
	title={{Lax security at metro rail stations raises concern}}
		,
	author={{
			RTalukder
		}}
		
		
			,
	year={2022. 10th January 2023}
			,
	address={Dhaka Tribune}
		
	

}

@incollection{b118,
	
	
		,
	title={{Infrastructure requirements for the safe operation of automated vehicles: Opinions from experts and stakeholders}}
		,
	author={{
			OTengilimoglu
		} and {
			OCarsten
		} and {
			ZWadud
		}}
		
		
	
	
		,
	journal={{Transport policy}}
		
			133
			
			,
	year={2023}
		
	

}

@incollection{b119,
	
	
		,
	title={{The many "costs" of transportation: Examining what cancer caregivers experience as transportation obstacles}}
		,
	author={{
			MDThomson
		} and {
			CHVan Houtven
		} and {
			RXu
		} and {
			LASiminoff
		}}
		
		
		
	
	
		,
	journal={{Cancer Medicine}}
		
			12
			16
			
			,
	year={2023}
		
	

}

@incollection{b120,
	
	
		,
	title={{The influence of perceived loyalty program and satisfaction level towards loyalty level of online transportation consumers}}
		,
	author={{
			HTsabita
		} and {
			MDDjamaludin
		}}
		
	
	
		,
	journal={{Journal of child, family, and consumer studies}}
		
			2
			2
			
			,
	year={2023}
		
	

}

@incollection{b121,
	
	
		,
	title={{The role of social and parasocial relationships on social networking sites loyalty}}
		,
	author={{
			RHTsiotsou
		}}
	
	
		,
	journal={{Computers in human behavior}}
		
			48
			
			,
	year={2015}
		
	

}

@book{b122,
	
	
		,
	title={{Inviting students to talk the talk: Developing employability skills in accounting education through industry-led experiences}}
		,
	author={{
			ETwyford
		} and {
			BADean
		}}
		
		
			,
	year={2023}
			
		
	

}

@incollection{b123,
	
	
		,
	title={{Structural equation modeling in information systems research using partial least squares}}
		,
	author={{
			NUrbach
		} and {
			FAhlemann
		}}
		
	
	
		,
	journal={{Journal of Information Technology Theory and Application (JITTA)}}
		
			11
			2
			2
			,
	year={2010}
		
	

}

@incollection{b124,
	
	
		,
	title={{Relationship between brand innovativeness and customer satisfaction: a moderated mediation model from Generation M perspective}}
		,
	author={{
			V
		} and {
			SAsrar-Ul-Haq
		} and {
			MIqbal
		} and {
			AAhmed
		} and {
			M
		}}
		
		
		
		
	
	
		,
	journal={{Journal of Islamic Marketing}}
		
			,
	year={2023}
		
	

}

@incollection{b125,
	
	
		,
	title={{Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology}}
		,
	author={{
			VVenkatesh
		} and {
			JYThong
		} and {
			XXu
		}}
		
		
	
	
		,
	journal={{MIS quarterly}}
		
			
			,
	year={2012}
		
	

}

@incollection{b126,
	
	
		,
	title={{Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty}}
		,
	author={{
			JVenkatakrishnan
		} and {
			RAlagiriswamy
		} and {
			SParayitam
		}}
		
		
	
	
		,
	journal={{The TQM Journal}}
		
			,
	year={2023}
		
	
	,
	note={(ahead-of-print}

}

@incollection{b127,
	
	
		,
	title={{The Effect of Timeliness and Convenience on Passenger Railways MRT Satisfaction and Loyalty}}
		,
	author={{
			NHWahyudi
		}}
	
	
		,
	journal={{Journal of Humanities and Social Sciences Studies}}
		
			5
			2
			
			,
	year={2023}
		
	

}

@incollection{b128,
	
	
		,
	title={{Expectations and perceptions of the internship program: A case study of tourism retail and marketing students in Macao}}
		,
	author={{
			YK PWan
		} and {
			HYGao
		} and {
			UEddy
		} and {
			MENg
		} and {
			YN
		}}
		
		
		
		
	
	
		,
	journal={{Journal of Hospitality & Tourism Education}}
		
			35
			1
			
			,
	year={2023}
		
	

}

@incollection{b129,
	
	
		,
	title={{An empirical evaluation of technology acceptance model for Artificial Intelligence in Ecommerce}}
		,
	author={{
			CWang
		} and {
			SFAhmad
		} and {
			AY B AAyassrah
		} and {
			EMAwwad
		} and {
			MIrshad
		} and {
			YAAli
		} and {
			..Han
		} and {
			H
		}}
		
		
		
		
		
		
		
	
	
		,
	journal={{Heliyon}}
		
			8
			9
			,
	year={2023}
		
	

}

@incollection{b130,
	
	
		,
	title={{Measuring customers' satisfaction and loyalty in Thai wellness spas}}
		,
	author={{
			SWisitnorapatt
		} and {
			PSirirat
		}}
		
	
	
		,
	journal={{International Journal of Spa and Wellness}}
		
			
			,
	year={2023}
		
	

}

@incollection{b131,
	
	
		,
	title={{Comparing passengers' satisfaction with fixed-route and demand-responsive transport services: Empirical evidence from public light bus services in Hong Kong}}
		,
	author={{
			RC PWong
		} and {
			LYang
		} and {
			WYSzeto
		}}
		
		
	
	
		,
	journal={{Travel Behaviour and Society}}
		
			32
			100583
			,
	year={2023}
		
	

}

@incollection{b132,
	
	
		,
	title={{Research on customer satisfaction of pharmaceutical e-commerce logistics service under service encounter theory}}
		,
	author={{
			JWu
		} and {
			MDong
		}}
		
	
	
		,
	journal={{Electronic Commerce Research and Applications}}
		
			58
			101246
			,
	year={2023}
		
	

}

@incollection{b133,
	
	
		,
	title={{Analysis of Acceptance and Use of Online Transportation on Grab and Go-Jek Application for The Public Using The UTAUT2 Model (Case Study: Bandung)}}
		,
	author={{
			MWulandari
		}}
		10.46799/jss.v3i3.195
		
	
	
		,
	journal={{Journal of Social Science}}
		
			3
			3
			
			,
	year={2022}
		
	

}

@incollection{b134,
	
	
		,
	title={{Content and Evaluation of an Enterprise Reference Architecture for Demand-Responsive Public Transport}}
		,
	author={{
			MOWürtz
		} and {
			KSandkuhl
		}}
		
	
	
		,
	booktitle={{Proceedings of KES-STS International Symposium}}
		KES-STS International SymposiumSingapore; Singapore
		
			,
	publisher={Springer Nature}
			,
	year={2023. June}
			
		
	

}

@book{b135,
	
	
		,
	author={{
			SYYan
		} and {
			JHChen
		} and {
			AMUtami
		} and {
			TYYoung
		} and {
			HHWei
		}}
		
		
		
		
		,
	title={{Scheming preventive maintenance assignments for mass rapid transit (MRT): Taoyuan Metro MRT system. Engineering Optimization}}
		
			,
	year={2023}
			
		
	

}

@incollection{b136,
	
	
		,
	title={{How public shared bike can assist first and last mile accessibility: A case study of the MRT system in Taipei City}}
		,
	author={{
			BTYen
		} and {
			CMulley
		} and {
			CJYeh
		}}
		
		
	
	
		,
	journal={{Taiwan. Journal of Transport Geography}}
		
			108
			103569
			,
	year={2023}
		
	

}

@incollection{b137,
	
	
		,
	title={{Development of a valid measurement instrument to understand selfregulatory driving practices among older drivers in Malaysia}}
		,
	author={{
			SFYeoh
		} and {
			RIbrahim
		} and {
			JOxley
		} and {
			TAHamid
		} and {
			SN S ARashid
		}}
		
		
		
		
	
	
		,
	journal={{Accident Analysis & Prevention}}
		
			92
			
			,
	year={2016}
		
	

}

@incollection{b138,
	
	
		,
	title={{Customer satisfaction in Asia}}
		,
	author={{
			YYi
		} and {
			RNataraajan
		}}
		
	
	
		,
	journal={{Psychology & Marketing}}
		
			35
			6
			
			,
	year={2018}
		
	

}

@incollection{b139,
	
	
		,
	title={{Quantitative analysis for resilience-based urban rail systems: A hybrid knowledge-based and datadriven approach}}
		,
	author={{
			JYin
		} and {
			XRen
		} and {
			RLiu
		} and {
			TTang
		} and {
			SSu
		}}
		
		
		
		
	
	
		,
	journal={{Reliability Engineering & System Safety}}
		
			219
			108183
			,
	year={2022}
		
	

}

@incollection{b140,
	
	
		,
	title={{Customizing the promotion strategies of integrated air-bus service based on passenger satisfaction}}
		,
	author={{
			JZhang
		} and {
			MYang
		} and {
			JJi
		} and {
			TFeng
		} and {
			YYuan
		} and {
			EChen
		} and {
			LWang
		}}
		
		
		
		
		
		
	
	
		,
	journal={{Transportation Research Part D: Transport and Environment}}
		
			109
			103385
			,
	year={2022}
		
	

}

@incollection{b141,
	
	
		,
	title={{Technology inequality, Marginal Rate of Transformation and Rate of Substitution measurement by DEA: The sustainability improvement of passenger cars}}
		,
	author={{
			RZhang
		} and {
			ALi
		} and {
			DADahoro
		} and {
			SChen
		}}
		
		
		
	
	
		,
	journal={{Journal of Cleaner Production}}
		
			364
			132623
			,
	year={2022}
		
	

}

@incollection{b142,
	
	
		,
	title={{An ODD-Based Scalable Assurance Framework for Automated Driving Systems}}
		,
	author={{
			XZhang
		} and {
			SKhastgir
		} and {
			PJennings
		}}
		
		
	
	
		,
	booktitle={{SAE Technical Paper}}
		
			,
	year={2023}
		
	
	,
	note={No. 2023-01-0574}

}

@book{b143,
	
	
		,
	title={{Quantitative resilience assessment of the network-level metro rail service's responses to the COVID-19 pandemic}}
		,
	author={{
			ZZhang
		} and {
			HChai
		} and {
			ZGuo
		}}
		
		
		
			,
	year={2023}
			,
	publisher={Sustainable Cities and Society}
			89
			104315
		
	

}

@incollection{b144,
	
	
		,
	title={{High-speed electric multiple unit trains and tourism in China: service quality impact on passenger satisfaction and loyalty}}
		,
	author={{
			BZhou
		} and {
			QXiong
		} and {
			PLi
		} and {
			JJin
		} and {
			SLiu
		} and {
			CRyan
		}}
		
		
		
		
		
	
	
		,
	journal={{Tourism Recreation Research}}
		
			
			,
	year={2022}
		
	

}

@incollection{b145,
	
	
		,
	title={{A comprehensive review of shared mobility for sustainable transportation systems}}
		,
	author={{
			JZhu
		} and {
			NXie
		} and {
			ZCai
		} and {
			WTang
		} and {
			XChen
		}}
		
		
		
		
	
	
		,
	journal={{International Journal of Sustainable Transportation}}
		
			17
			5
			
			,
	year={2023}
		
	

}

@incollection{b146,
	
	
		,
	title={{Influence of service excellence on consumer satisfaction of ridesharing industry}}
		,
	author={{
			AZiyad
		} and {
			ZURehman
		} and {
			ZBatool
		} and {
			AHKhan
		}}
		
		
		
	
	
		,
	journal={{International Journal for Traffic and Transport Engineering}}
		
			10
			4
			
			,
	year={2020}
		
	

}