@incollection{, 90FC7831F85E8F31D69048B551DD68D9 , author={{Bomi JulietSama}}, journal={{Global Journal of Management and Business Research}}, journal={{GJMBR}}2249-45880975-585310.34257/GJMBR, address={Cambridge, United States}, publisher={Global Journals Organisation}2232334 } @incollection{b0, , title={{The Dark Energy Survey: more than dark energy -an overview}} , author={{ TAbbott } and { FBAbdalla } and { JAleksi? } and { SAllam } and { AAmara } and { DBacon } and { EBalbinot } and { MBanerji } and { KBechtol } and { ABenoit-Lévy } and { GMBernstein }} , journal={{Monthly Notices of the Royal Astronomical Society}} 460 2 , year={2016} } @incollection{b1, , title={{La relation entre la satisfaction et la fidélité à la marque}} , author={{ LAchour }} , journal={{La Revue des Sciences de Gestion}} 6 , year={2006} } @incollection{b2, , title={{Corporate disclosures, information asymmetry and stock-market liquidity in France}} , author={{ AAjina } and { DSougne } and { FLakhal }} , journal={{Journal of Applied Business Research (JABR)}} 31 4 , year={2015} } @book{b3, , title={{Smart grid (R) evolution}} , author={{ JCStephens } and { EJWilson } and { TRPeterson }} , year={2015} , publisher={Cambridge University Press} } @book{b4, , title={{Cross-category variation in customer satisfaction and retention. Marketing letters}} , author={{ EWAnderson }} , year={1994} 5 } @incollection{b5, , title={{Where do customer loyalties really lie, and why? Gender differences in store loyalty}} , author={{ AFAudrain-Pontevia } and { MVanhuele }} , journal={{International Journal of Retail & Distribution Management}} , year={2016} } @incollection{b6, , title={{The moderatormediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations}} , author={{ RMBaron } and { DAKenny }} , journal={{Journal of personality and social psychology}} 51 6 1173 , year={1986} } @incollection{b7, , title={{Customer satisfaction measurement: comparing four methods of attribute categorisations}} , author={{ BBartikowski } and { SLlosa }} , journal={{The Service Industries Journal}} 24 4 , year={2004} } @book{b8, , author={{ KABollen } and { Long }} , title={{Testing structural equation models}} , editor={ J } Sage , year={1993} 154 } @book{b9, , title={{Dynamique du processus de satisfaction du consommateur en situations extrêmes: quand le lien remplace le bien}} , author={{ DBourgeon-Renault } and { BCova } and { CPetr }} , year={2006} Actes11èmes Journées de Recherche en Marketing de Bourgogne } @incollection{b10, , title={{Key factors in guest satisfaction}} , author={{ ERCadotte } and { NTurgeon }} , journal={{Cornell Hotel and Restaurant Administration Quarterly}} 28 4 , year={1988} } @incollection{b11, , title={{How other customers influence customer satisfaction during the service delivery}} , author={{ CCamelis } and { FDano } and { VHamon } and { SLlosa }} , booktitle={{The Customer is NOT Always Right? Marketing Orientationsin a Dynamic Business World}} Cham , publisher={Springer} , year={2017} } @incollection{b12, , title={{An experimental study of customer effort, expectation, and satisfaction}} , author={{ RNCardozo }} , journal={{Journal of marketing research}} 2 3 , year={1965} } @book{b13, , title={{Satisfaction: A behavioral perspective on the consumer}} , author={{ RLOliver }} , year={2014} , note={Routledge} } @incollection{b14, , title={{Recreating the Chinese American home through cookbook writing}} , author={{ YChen }} , journal={{An International Quarterly}} 81 2 , year={2014} } @incollection{b15, , title={{Exploring service quality among online sharing economy platforms from an online media perspective}} , author={{ ECristobal-Fransi } and { FHernández -Soriano } and { BFerrer-Rosell } and { NDaries }} , journal={{Sustainability}} 11 13 3690 , year={2019} } @incollection{b16, , title={{Customer satisfaction, loyalty and commitment in service organizations: Some evidence from Greece}} , author={{ ZSDimitriades }} , journal={{Management Research News}} 29 12 , year={2006} } @incollection{b17, , title={{Superoxide activates mitochondrial uncoupling proteins}} , author={{ KSEchtay } and { DRoussel } and { JSt-Pierre } and { MBJekabsons } and { SCadenas } and { JAStuart } and { JAHarper } and { SJRoebuck } and { AMorrison } and { SPickering } and { JCClapham }} , journal={{Nature}} , year={2002} } @incollection{b18, , title={{An examination of the antecedents and consequences of customer satisfaction}} , author={{ YEkinci } and { ESirakaya } and { GICrouch } and { RRPerdue }} , booktitle={{Timmermans HJP, & Uysal M. Consumer Psychology of Tourism, Hospitality and Leisure}} Cambridge, MA , publisher={CABI Publishing} , year={2004} } @incollection{b19, , title={{The cooperative venture formation process: A latent variable structural modeling approach}} , author={{ BEngel } and { RBlackwell } and { Rinehart } and { CFornell } and { PLorange } and { JRoos }} , journal={{Management science}} 36 10 , year={1978. 1990} , note={Consumer Behavior} } @incollection{b20, , title={{Social behavior as exchange}} , author={{ GCHomans }} , journal={{American journal of sociology}} 63 6 , year={1958} } @book{b21, , title={{The theory of buyer behavior}} , author={{ JAHoward } and { JNSheth }} , year={1969} 63 145 , address={New York} } @book{b22, , title={{Evaluating model fit}} , author={{ LTHu } and { PMBentler }} , year={1995} } @incollection{b23, , title={{The relationship between service quality and student satisfaction in higher education sector}} , author={{ QHuang }} , journal={{AU Journal of Management}} 8 1 , year={2010} } @incollection{b24, , title={{The impact of store atmospherics, perceived value, and customer satisfaction on behavioural intention}} , author={{ NA AJalil } and { AFikry } and { AZainuddin }} , journal={{Procedia Economics and Finance}} 37 , year={2016} } @incollection{b25, , title={{The impact of store atmospherics, perceived value, and customer satisfaction on behavioural intention}} , author={{ NA AJalil } and { AFikry } and { AZainuddin }} , journal={{Procedia Economics and Finance}} 37 , year={2016} } @book{b26, , title={{Customer satisfaction and customer perceived value and its impact on customer loyalty: the mediational role of customer relationship management. The Journal of Internet Banking and Commerce}} , author={{ FJaved } and { SCheema }} , year={2017} } @incollection{b27, , title={{Customer satisfaction, perceived risk and affective commitment: an investigation of directions of influence}} , author={{ MSJohnson } and { ESivadas } and { EGarbarino }} , journal={{Journal of Services Marketing}} , year={2008} } @incollection{b28, , title={{Simultaneous factor analysis in several popu lations}} , author={{ KGJöreskog }} , journal={{Psychometrika}} 36 4 , year={1971} } @incollection{b29, , title={{Disenrollment from a state child health insurance plan: are families jumping S (c) HIP?}} , author={{ AKempe } and { BLBeaty } and { LACrane } and { JBarrow } and { JStokstad } and { SBelman } and { JFSteiner }} , journal={{Ambulatory Pediatrics}} 4 2 , year={2004} } @incollection{b30, , title={{Something in the Air}} , author={{ RKlara }} , journal={{AdWeek}} , year={2012. March 5} } @incollection{b31, , title={{The effects of Korean medical service quality and satisfaction on revisit intention of the United Arab Emirates government sponsored patients}} , author={{ SLee } and { EKKim }} , journal={{Asian nursing research}} 11 2 , year={2017} } @incollection{b32, , title={{Impact of customer preconsumption mood on the evaluation of employee behavior in service encounters}} , author={{ VLiljander } and { JMattsson }} , journal={{Psychology & Marketing}} 19 10 , year={2002} } @book{b33, , title={{Taxonomy of consumer complaint behavior: Replication and extension. The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior}} , author={{ RLiu } and { HWatkins } and { YYi }} , year={1997} 10 } @incollection{b34, , title={{Satisfaction and loyalty with the Tunisian postal services}} , author={{ MLtifi } and { JEGhardi }} , journal={{International Journal of Humanities and Social Science}} 2 7 , year={2012} } @incollection{b35, , title={{The evaluation of the consumption experience: investigation around two alternative models. Application in the cultural field}} , author={{ RMencarelli } and { SMarteaux } and { Notebaert } and { Jf } and { MPulh } and { DBourgeon-Renault } and { LGraillot }} , booktitle={{Colloquium on new trends in ESCP-EAP marketing}} , year={2010. January} } @incollection{b36, , title={{Satisfaction des consommateurs auprès des restau rants de type fastfood: Vive la qualité de la nourriture!. Laboratoire de recherche et d'intervention en gestion hôtelière et restauration}} , author={{ WMenvielle }} , booktitle={{The influence of the integrated marketing communication on the consumer buying behavior. Procedia Economics and Finance}} , year={2006. 2015} 23 Université du Québec à Trois-Rivières.Mihaela } @book{b37, , title={{}} , author={{ MMorales } and { ShmLakhal } and { ServiceQuality } and { In } and { Setting }} } @incollection{b38, , title={{University foodservice: An overview of factors influencing the customers' dining choice}} , author={{ SNadzirah } and { SKarim } and { HGhazali } and { MOthman }} , journal={{International Food Research Journal}} 20 3 , year={2013} } @incollection{b39, , title={{Multivariate analysis of brand loyalty for major household appliances}} , author={{ JWNewman } and { RAWerbel }} , journal={{Journal of marketing research}} 10 4 , year={1973} } @incollection{b40, , title={{The trajectory of customer loyalty: an empirical test of Dick and Basu's loyalty framework}} , author={{ PVNgobo }} , journal={{Journal of the Academy of Marketing Science}} 45 2 , year={2017} } @book{b41, , title={{Customer satisfaction. Wiley international encyclopedia of marketing}} , author={{ RLOliver }} , year={2010} } @incollection{b42, , title={{Service quality, customers' satisfaction and the moderating effects of gender: A study of Arabic restaurants}} , author={{ MuhamadOmar } and { HashimSaufiyudin } and { RozilaFadzil Ariffin } and { Ahmad }} , journal={{Procedia-Social and Behavioral Sciences}} 224 , year={2016} } @incollection{b43, , title={{Major classic consumer buying behaviour models: Implications for marketing decision-making}} , author={{ OOrji }} , journal={{Journal of Economics and Sustainable Development}} 4 4 , year={2013} } @book{b44, , title={{Market: fondements et méthodes des recherches en marketing}} , author={{ BPras } and { YEvrard } and { ERoux }} , year={2009} , note={Dunod} } @incollection{b45, , title={{Increasing customer loyalty of ethnic restaurant through experiential marketing and service quality}} , author={{ SAPratminingsih } and { EAstuty } and { KWidyatami }} , journal={{Journal of Entrepreneurship Education}} 21 3 , year={2018} } @incollection{b46, , title={{Perceived service quality in restaurant services: Evidence from Mauritius}} , author={{ PRamseook-Munhurrun }} , journal={{International journal of management and marketing research}} 5 3 , year={2012} } @incollection{b47, , title={{Loyalty toward online food delivery service: the role of e-service quality and food quality}} , author={{ DSuhartanto } and { MHelmi Ali } and { KHTan } and { FSjahroeddin } and { LKusdibyo }} , journal={{Journal of foodservice business research}} 22 1 , year={2019} } @incollection{b48, , title={{The effect of brand equity on customer satisfaction: An empirical study based on David Aaker's Brand Equity Model}} , author={{ ZoyiaTanveer } and { RabNawazLodhi }} , journal={{IUP Journal of Brand Management}} 13 3 43 , year={2016} } @incollection{b49, , title={{Customer satisfaction and word of mouth intentions: testing the mediating effect of customer loyalty}} , author={{ GTripathi }} , journal={{Journal of Services Research}} 17 2 , year={2017} }