@incollection{, 27E1A19806E404D5198371E852288CC0 , author={{ShashankKatare}}, journal={{Global Journal of Management and Business Research}}, journal={{GJMBR}}2249-45880975-585310.34257/GJMBR, address={Cambridge, United States}, publisher={Global Journals Organisation}2234757 } @book{b0, , title={{Customer Experience Management Market Report}} , year={2030} } @book{b1, , title={{Top 35+ customer experience statistics to know in 2022}} , author={{ PAssent }} , year={2022} } @book{b2, , title={{Advance from Personalization to Customer Journey Orchestration}} , author={{ SOffsey }} , year={2022} , address={Genesys} }