@incollection{,
	
					
					
					58C2DC467BA41AFC9297982088E6E823
				,
	author={{Were S,O.} and {iricho N.,M} and {Maranga N.,V.}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1955155
}

@incollection{b0,
	
	
		,
	title={{Guest Satisfaction and Loyalty in Food and Bevarage Service}}
		,
	author={{
			Ala' Nimer
		}}
	
	
		,
	booktitle={{2nd International Conference On Management}}
				Langkawi Kedah, Malaysia
		
			,
	publisher={Researchgate}
			,
	year={2012}
			
		
	

}

@incollection{b1,
	
	
		,
	title={{Creative Tourists' experience, memories, satisfaction and behavioural intentions}}
		,
	author={{
			FAli
		} and {
			KRyan
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			KHussain
		}}
		
		
	
	
		,
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			33
			1
			
			,
	year={2016}
		
	

}

@incollection{b2,
	
	
		,
	title={{Tipping Motivation and Behaviour in the U.S. and Israel}}
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	author={{
			OAzer
		}}
	
	
		,
	journal={{Journal of Applied Social Psychology}}
		
			33
			
			,
	year={2010}
		
	

}

@incollection{b3,
	
	
		,
	title={{Dictator's Game and Prisoner's Dilemma in an EEG study}}
		,
	author={{
			FBack
		} and {
			GCarra
		} and {
			MSpindola
		} and {
			AOliveira
		}}
		
		
		
	
	
		,
	journal={{Psychology and Neuroscience}}
		
			2
			
			,
	year={2009}
		
	

}

@incollection{b4,
	
	
		,
	title={{The Relationship between tipping and Service Quality: The other side of the Equation}}
		,
	author={{
			LBigler
		} and {
			DHoaas
		}}
		
	
	
		,
	booktitle={{Southwestern Economic Review Proceedings}}
				Louisiana: Centenary College
		
			,
	year={2016}
			1726
		
	

}

@book{b5,
	
	
		,
	title={{Human Resources Management in the Hospitality Industry. A guide to best practice}}
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	author={{
			JBoella
		} and {
			Goss-Turner
		}}
		
		
			,
	year={2013}
		
		
			London and New York: Routledge, Taylor and Francis Group
		
	
	,
	note={nineth edition}

}

@incollection{b6,
	
	
		,
	title={{Tipping and Service Quality: A reply to Lynn}}
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	author={{
			Bodvarson & Gibson
		}}
	
	
		,
	journal={{Social Science Journal}}
		
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			3
			
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	year={2002}
		
	

}

@incollection{b7,
	
	
		,
	title={{Racial Differences in Restaurant Tipping: A labour Process perspective}}
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	author={{
			ZBrewster
		} and {
			CMallinson
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		,
	journal={{The service Industrial Journal}}
		
			29
			
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	year={2009}
		
	

}

@incollection{b8,
	
	
		,
	title={{Effects of a reward program on including desirable customer behaviour: The role of purchase purpose, reward type and reward redemption timming}}
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	author={{
			WBrewster
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		,
	journal={{International Journal of Hospitality Management}}
		
			46
			
			,
	year={2015}
		
	

}

@incollection{b9,
	
	
		,
	title={{The effects of restaurant servers' perception of customers' tipping behaviour on service descrimination}}
		,
	author={{
			WBrewster
		}}
	
	
		,
	journal={{International Journal of Hospitality Management}}
		
			32
			
			,
	year={2013}
		
	

}

@incollection{b10,
	
	
		,
	title={{The effects of racialized workplace discourse on race-based service in full-service restaurants}}
		,
	author={{
			WBrewster
		} and {
			NRusche
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		,
	journal={{Journal of Hospitality and Tourism Research}}
		
			33
			17
			,
	year={2017}
		
	

}

@incollection{b11,
	
	
		,
	title={{Equity Theory: The recent Literature, Methodological considerations and new Directions}}
		,
	author={{
			MCarrell
		} and {
			&Dittrich
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			J
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		,
	journal={{The Academy of Management Review}}
		
			3
			3
			
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	year={1978. 2008}
		
		
			Rochester Institute of Technology
		
	
	,
	note={Guest satisfaction and loyalty study for hotels industry}

}

@incollection{b12,
	
	
		,
	title={{Influence of brand loyalty and brand switchers on marketing of mobile phones}}
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	author={{
			SChakraborty
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		,
	journal={{Asian Resource}}
		
			6
			
			,
	year={2017}
		
	

}

@incollection{b13,
	
	
		,
	title={{The Perception of Employees towards Tipping and Motivation in the Hotel Industry}}
		,
	author={{
			MCharity
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			Kazembe
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		,
	journal={{African Journal of Hospitality, Tourism and Leisure}}
		
			3
			
			,
	year={2014}
		
	

}

@incollection{b14,
	
	
		,
	title={{The perceptions of employees towards tipping and motivation in the hotel industry}}
		,
	author={{
			&Clotildah
		} and {
			Kazembe
		}}
		
	
	
		,
	journal={{African Journal of Hospitality, Tourism and Leisure}}
		
			3
			2
			
			,
	year={2014}
		
	

}

@incollection{b15,
	
	
		,
	title={{The Impacts of All-Inclusive Hotels on Working Conditions and Labour Rights in Barbados}}
	
	
		,
	journal={{Concern Tourism}}
		
			,
	year={2013}
		
		
			Kenya and Tenerife. Tourism Concern
		
	

}

@incollection{b16,
	
	
		,
	title={{The impact of perceived customer delight on the frontline employee}}
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	author={{
			CDonald
		} and {
			PNicole
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			DChristopher
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		,
	journal={{journal of Bussiness Research}}
		
			68
			2
			
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	year={2015}
		
	

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@book{b17,
	
	
		,
	author={{
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			AGow
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		,
	title={{Discretionary Benefits or entitlement? Hospitality Workers and the ownership of Customer tips in Australia. Australian Labour Law Association Conference}}
				
			,
	year={2014}
			
		
	
	,
	note={Canbera: Novetel Manly Pacific}

}

@book{b18,
	
	
		,
	title={{Service science and the information proffesional}}
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	author={{
			YGrandbois
		}}
		
			,
	year={2016}
			,
	publisher={Elsevier Ltd}
			,
	address={New York}
		
	

}

@incollection{b19,
	
	
		,
	title={{What's in a tip? The creation and refinement of a restauranttipping motivations scale: A consumer perspective}}
		,
	author={{
			EJeremy
		} and {
			CAlecia
		} and {
			AMartin
		}}
		
		
	
	
		,
	journal={{International Journal of Hospitality Management}}
		
			37
			
			,
	year={2014}
		
	

}

@book{b20,
	
	
		,
	title={{The Constitution of Kenya. Nairobi: National Council for Law Reporting}}
		,
	author={{
			KenyaLaws Of
		}}
		
			,
	year={2010}
		
	

}

@book{b21,
	
	
		,
	title={{Food and Beverage Service, 12 th Ed}}
		,
	author={{
			DLillicrap
		} and {
			JCousins
		}}
		
		
			,
	year={2014}
			,
	publisher={Hodder Education}
			,
	address={London}
		
	

}

@book{b22,
	
	
		,
	title={{The relationship between tipping and service quality: A comment on Bodvarson's article (Electronic version)}}
		,
	author={{
			MLyn
		}}
		
		
			,
	year={2000. June 2013}
		
		
			Cornell University School of Hospitality Administration site
		
	
	,
	note={Retrieved 08 th}

}

@book{b23,
	
	
		,
	title={{Tipping in Restaurants and around the globe: An interdisciplinary review}}
		,
	author={{
			MLynn
		}}
		
			,
	year={2006}
		
		
			Cornel University School of Hospitality Administration
		
	

}

@incollection{b24,
	
	
		,
	title={{Race Differences in Restaurant Tipping}}
		,
	author={{
			MLynn
		}}
	
	
		,
	journal={{Journal of Food Service Busiiness Research}}
		
			9
			
			,
	year={2006}
		
	

}

@incollection{b25,
	
	
		,
	title={{Service Gratuities and Tipping: A motivational Framework}}
		,
	author={{
			MLynn
		}}
	
	
		,
	journal={{Journal of Economic Psychology}}
		
			4
			
			,
	year={2015}
		
	

}

@incollection{b26,
	
	
		,
	title={{Racial and ethnic differences in Tipping: The role of perceived descriptive and injuctive tipping norms}}
		,
	author={{
			MLynn
		} and {
			Brewster
		}}
		
		
	
	
		,
	journal={{School of Hospitality Administartion}}
		
			56
			1
			
			,
	year={2015. June 2017}
		
		
			Cornel University
		
	
	,
	note={Cornell Hospitality Quarterly}

}

@incollection{b27,
	
	
		,
	title={{Tipping and Service Quality: A within subjects Analysis}}
		,
	author={{
			&Lynn
		} and {
			Sturman
		}}
		
	
	
		,
	journal={{Journal of Tourism and Hospitality Research}}
		
			2
			
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	year={2010}
		
	

}

@incollection{b28,
	
	
		,
	title={{Consumer racial discrimination in tipping: A replicatio nad Extention}}
		,
	author={{
			MLynn
		} and {
			MSturman
		} and {
			CGanley
		} and {
			EAdams
		} and {
			MDouglas
		} and {
			JMcneil
		}}
		
		
		
		
		
	
	
		,
	journal={{Journal of applied social psychology}}
		
			38
			
			,
	year={2008}
		
	

}

@incollection{b29,
	
	
		,
	title={{The Case against Tipping}}
		,
	author={{
			YMargalioth
		}}
	
	
		,
	journal={{P.A Journal and Employment Law}}
		
			9
			
			,
	year={2006}
		
	

}

@incollection{b30,
	
	
		,
	title={{The social norm of tipping, its correlation with inequality, and differences in tax treatment across Countries}}
		,
	author={{
			YMargalioth
		} and {
			ASapriti
		} and {
			GColoma
		}}
		
		
	
	
		,
	journal={{Theoretical Inquiries in Law}}
		
			11
			2
			
			,
	year={2010}
		
	

}

@book{b31,
	
	
		,
	author={{
			RMcenzie
		}}
		,
	title={{Should Tipping be abolished? National Center for policy analysis}}
				
			,
	year={2016}
		
	

}

@incollection{b32,
	
	
		,
	title={{Trends in the Food and Beverage Sector of the Hospitality Industry}}
		,
	author={{
			DMelia
		}}
	
	
		,
	booktitle={{EuroCHRIE Conference}}
				Dubroville, Croatia
		
			,
	year={2011}
			
		
	

}

@incollection{b33,
	
	
		,
	title={{Tipping Practices in Food and Beverage Operations: A longitudinal study}}
		,
	author={{
			BMilos
		} and {
			YoungSoo
		} and {
			CParsa
		} and {
			HMatt
		} and {
			K
		}}
		
		
		
		
	
	
		,
	journal={{Journal of Culinary Science and Technology}}
		
			1
			3
			,
	year={2013}
		
	

}

@incollection{b34,
	
	
		,
	title={{Tipping: Has it Become Prevalent in Malasya Hospitality Industry}}
		,
	author={{
			MohdSalehuddin
		} and {
			MohdZahori
		} and {
			MohdRashdi
		}}
		
		
	
	
		,
	journal={{Journal of Tourism, Hospitality and Culinary Arts}}
		
			3
			3
			
			,
	year={2011}
		
	
	,
	note={Salleh Mohd, & Othman.}

}

@incollection{b35,
	
	
		,
	title={{Exploring service quality in luxury hotels: Case of Lahore}}
		,
	author={{
			AMohsin
		}}
	
	
		,
	journal={{Pakistan. The Journal of American Academy of Bussines}}
		
			16
			2
			
			,
	year={2012}
		
	

}

@book{b36,
	
	
		,
	title={{The Hotels and Restaurants Act Chapter 494}}
		
			,
	year={2009}
			,
	publisher={Laws of Kenya}
			,
	address={Nairobi}
		
		
			National Council of Law.
		
	

}

@incollection{b37,
	
	
		,
	title={{A case study in tipping: An Economic Anomally}}
		,
	author={{
			NMegan
		}}
	
	
		,
	booktitle={{Crossing Boarders: A multidisciplinary Journal of Undergraduate Scholarship}}
				
			,
	year={2017}
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			1
		
	

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@book{b38,
	
	
		,
	author={{
			PNugent
		}}
		
		,
	title={{Psychology Dictionary}}
				
			,
	year={2013. April. June 01. 2018}
		
	

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@incollection{b39,
	
	
		,
	title={{To Investigate Customer Expectations and Perceptions of Service in the Resturant Sector}}
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	author={{
			O'connor
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		,
	booktitle={{School of Hospitality and Tourism}}
				
			,
	year={2008}
		
		
			Dublin Institute of Technology
		
	
	,
	note={Unpublished Masters Thesis}

}

@incollection{b40,
	
	
		,
	title={{To Tip or not to Tip}}
		,
	author={{
			MSaayman
		}}
	
	
		,
	journal={{African Journal of Hospitality, Tourism and Leisure}}
		
			3
			
			,
	year={2014}
		
	

}

@book{b41,
	
	
		,
	title={{Paradoxical Strategies in Psychotherapy: A comprehensive overview and guidebook}}
		,
	author={{
			LSeltzer
		}}
		
			,
	year={2016}
			,
	publisher={John Wileys}
			,
	address={New York}
		
	

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	title={{Strategic and Operational roles of human resources: An emarging model. Cornell Hospitality Quarterly}}
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@incollection{b43,
	
	
		,
	title={{Customer perception of discrimination in service deliveries: Construction and validation of a measurement instrument}}
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	author={{
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			SNicole
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		,
	journal={{Journal of Bussiness Research}}
		
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			,
	year={2013}
		
	
	,
	note={Issue 5}

}

@book{b44,
	
	
		,
	title={{An Investigation and analysis of U.S. restaurant tipping practices and the relationship to service quality with recommendations for field application. UNLV Theses, Dissertations, Professional Papers, and Capstones}}
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	author={{
			LWang
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@incollection{b45,
	
	
		,
	title={{The indirect effects of tipping policilies on patronage intentions through perceived expensiveness, fairness and quality}}
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	author={{
			SWang
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		,
	journal={{Journal of Economic Psychology}}
		
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			,
	year={2013}
		
	

}