@incollection{, 37B5BEFE649F4BB2AA025AC88DEB3BA3 , author={{Ahmad Abdullatif AlshuraiaanAlmutairi} and {Al al-Bayt University}}, journal={{Global Journal of Management and Business Research}}, journal={{GJMBR}}2249-45880975-585310.34257/GJMBR, address={Cambridge, United States}, publisher={Global Journals Organisation}21112938 } @incollection{b0, , title={{Effects of internal service quality on nurses' job satisfaction, commitment and performance: Mediating role of employee well-being}} , author={{ MIAbdullah } and { DHuang } and { MSarfraz } and { LIvascu } and { ARiaz }} 10.1002/nop2.665 , journal={{Nursing Open}} 8 2 , year={2021} } @incollection{b1, , title={{The impact of internal service quality on job satisfaction in the hotel industry}} , author={{ MMAl-Ababneh } and { MAMasadeh } and { FJAl-Shakhsheer } and { MAHabiballah }} 10.1080/22243534.2018.1501182 , journal={{Research in Hospitality Management}} 8 1 , year={2018} } @incollection{b2, , title={{The Impact of Internal Service Quality on Organizational Innovation Examining the Mediating Role of Organizational Commitment: "An Empirical Study in the Foreign Banks in Jordan}} , author={{ MEAl-Bilbiese } and { MAl-Nuaimi }} 10.5539/ijbm.v12n12p135 , journal={{International Journal of Business and Management}} 12 12 , year={2017} } @incollection{b3, , title={{Impact of Electronic Human Resources Management on the Organizational Learning at the Private Hospitals in the State of Qatar}} , author={{ SI SAl-Hawary } and { AAAl-Namlan }} , journal={{Global Journal of Management and Business Research: A Administration and Management}} 18 7 , year={2018} } @book{b4, , title={{Total Rewards and Employee Retention in a Middle Eastern Context. SAGE Open}} , author={{ AAlhmoud } and { HRjoub }} 10.1177/2158244019840118 , year={2019} 9 215824401984011 } @incollection{b5, , title={{Talent Management strategies as a critical success factor for effectiveness of Human Resources Information Systems in commercial banks working in Jordan}} , author={{ MSAl-Lozi } and { RZ QAlmomani } and { SI SHawary }} , journal={{Global Journal of Management and Business Research: A Administration and Management}} 18 1 , year={2018} } @incollection{b6, , title={{Human Resource Management Practices and Employee Retention: A Review of Literature}} , author={{ SAzeez }} 10.9734/JEMT/2017/32997 , journal={{Journal of Economics}} 18 2 , year={2017} Management and Trade } @incollection{b7, , title={{The impact of training and development and supervisor support on employees retention in academic institutions: The moderating role of work environment}} , author={{ PBibi } and { AAhmad } and { AHMajid }} , journal={{Gadjah Mada International Journal of Business}} 20 1 , year={2018} } @incollection{b8, , title={{The Impact of Compensation and Promotional Opportunities on Employee Retention in Academic Institutions: The Moderating Role of Work Environment}} , author={{ PBibi } and { FPangil } and { JJohari } and { AAhmad }} , journal={{International Journal of Economic Perspectives}} 11 1 , year={2017} } @book{b9, , author={{ BMByrne }} , title={{Structural equation modeling with Amos: Basic concepts, applications, and programming}} , publisher={Taylor & Francis Group} , year={2016} , note={Third edition. Routledge} } @incollection{b10, , title={{Study of Organisational Culture, Employee Turnover and Employees' Retention in hospitality sector}} , author={{ HChahal } and { APoonam }} , journal={{Pacific Business Review International}} 9 11 , year={2017} } @incollection{b11, , title={{A comparison of five reflective-formative estimation approaches: Reconsideration and recommendations for tourism research}} , author={{ J.-HCheah } and { HTing } and { TRamayah } and { MAMemon } and { T.-HCham } and { ECiavolino }} 10.1007/s11135-018-0821-7 , journal={{Quality & Quantity}} 53 3 , year={2019} } @book{b12, , title={{Service quality and productivity in the U.S. airline industry: A service quality-adjusted DEA model}} , author={{ KChoi } and { DLee } and { DLOlson }} 10.1007/s11628-013-0221-y , year={2015} , publisher={Service Business} 9 } @incollection{b13, , title={{Examining the relationship between internal service quality and customer service quality in Academic Institutions in Gaza Strip}} , author={{ KADahleez }} , journal={{IUG Journal of Economics and Business Studies}} 23 2 , year={2015} } @book{b14, , title={{Human resource management (Fifteenth Edition)}} , author={{ GDessler }} , year={2017} , publisher={Pearson Higher Education} } @incollection{b15, , title={{Exploring employee retention and intention to leave within a call centre}} , author={{ NDhanpat } and { FDModau } and { PLugisani } and { RMabojane } and { MPhiri }} 10.4102/sajhrm.v16i0.905 , journal={{SA Journal of Human Resource Management}} 16 , year={2018} } @incollection{b16, , title={{The Influence of Organizational Innovation towards Internal Service Quality in MBKS}} , author={{ HFadil } and { KSingh } and { CJoseph }} , journal={{Procedia -Social and Behavioral Sciences}} 224 , year={2016} } @book{b17, , title={{}} 10.1016/j.sbspro.2016.05.491 } @incollection{b18, , title={{What factors influence Generation Y's employee retention in the hospitality industry?: An internal marketing approach}} , author={{ WDFrye MJ). } and { SKang MJ). } and { CHuh MJ). } and { MJLee MJ). }} 10.1016/j.ijhm.2019.102352 , journal={{International Journal of Hospitality Management}} 85 102352 , year={2020} } @incollection{b19, , title={{Impact of service quality and satisfaction on employee loyalty: An empirical investigation in Indian SMEs}} , author={{ SKGandhi } and { ASachdeva } and { AGupta }} 10.5267/j.msl.2018.7.005 , journal={{Management Science Letters}} , year={2018} } @incollection{b20, , title={{Bridging Design and Behavioral Research With Variance-Based Structural Equation Modeling}} , author={{ JHenseler }} 10.1080/00913367.2017.1281780 , journal={{Journal of Advertising}} 46 1 , year={2017} } @incollection{b21, , title={{Should Medical Service Industry in China Implement the Internal Service Recovery? Explore Its Moderation Effect on Internal Service Quality, Employee Satisfaction, and Employee Loyalty}} , author={{ Jen-Hung Wang & Chun-YanLi }} 10.6885/JMDS.201812_1(1).0003 , journal={{Journal of Management & Decision Sciences}} 1 1 , year={2018} } @incollection{b22, , title={{Modeling link between internal service quality in human resources management and employees retention: A case of Pakistani privatized and public sector banks}} , author={{ MAKhan } and { KURehman } and { IURehman } and { NSafwan } and { AAhmad }} , journal={{African Journal of Business Management}} 5 3 , year={2011} } @incollection{b23, , title={{Employee retention and organizational performance: Evidence from banking industry}} , author={{ BAKurdi } and { MAlshurideh } and { TA&afaishat }} , journal={{Management Science Letters}} , year={2020} } @book{b24, , title={{}} 10.5267/j.msl.2020.7.011 } @incollection{b25, , title={{Role of Internal Service Quality (ISQ) in the Linkage between Perceived Organizational Support and Organizational Performance}} , author={{ FLatif } and { BakhshBaloch } and { QUr Rehman } and { S }} , journal={{City University Research Journal}} 6 1 , year={2016} } @book{b26, , title={{Role of Internal Service Quality (ISQ) in the Linkage Between Perceived Organizational Support and Organizational Performance}} , author={{ FawadLatif } and { BakhshBaloch } and { QUr Rehman } and { S }} , year={2016} } @incollection{b27, , title={{Internal service quality affects salespersons' performance and turnover intention: Mediating role of job involvement}} , author={{ LLi } and { BZhu } and { XCai } and { XLong } and { CPark }} 10.2224/sbp.8251 , journal={{Social Behavior and Personality: An International Journal}} 47 8 , year={2019} } @incollection{b28, , title={{Organizational Culture and Employee Retention of Selected Commercial Banks in Anambra State}} , author={{ CVMadueke } and { ICEmerole }} , journal={{Saudi Journal of Business and Management Studies}} 2 3B , year={2017} } @incollection{b29, , title={{Internal service quality and employees' perceptions of rail commuter service quality in Johannesburg}} , author={{ JMageto } and { RLuke }} 10.35683/jcm19005.47 , journal={{Journal of Contemporary Management}} 16 2 , year={2019} } @incollection{b30, , title={{Influence of Organizational Culture and Employees' turnover}} , author={{ CFNdife }} , journal={{IOSR Journal of Business and Management (IOSR-JBM)}} 22 6 , year={2020} } @incollection{b31, , title={{The mediation effect of learning organization in the relationship between internal service quality and job satisfaction of nurses}} , author={{ CMNjilo } and { GKarada? } and { Z&garanti }} , journal={{The Ethiopian Journal of Health Development}} 34 4 , year={2020} } @incollection{b32, , title={{The Applicability of Internal Marketing Factors to Boost Internal Service Quality}} , author={{ KB MNoor } and { IRajiani } and { NA MSulaiman }} , journal={{International Journal of Innovative Science, Engineering & Technology}} 1 9 , year={2014} } @incollection{b33, , title={{Improving innovation performance through knowledge acquisition: The moderating role of employee retention and human resource management practices}} , author={{ APapa } and { LDezi } and { GLGregori } and { JMueller } and { NMiglietta }} , journal={{Journal of Knowledge Management}} 24 3 , year={2018} } @book{b34, , title={{}} 10.1108/JKM-09-2017-0391 } @book{b35, , title={{Internal Service Quality and Employee Performance: Case of Swiss Belin Kristal Hotel-Indonesia}} , author={{ DPieter }} 10.5281/ZENODO.4146874 , year={2020} } @incollection{b36, , title={{Study on factors influencing employee retention in companies}} , author={{ HKRakhra }} 10.1504/IJPSPM.2018 , journal={{International Journal of Public Sector Performance Management}} 4 1 57 , year={2018} } @incollection{b37, , title={{Influence of Organizational Culture on Job Satisfaction and Workers Retention}} , author={{ ONRemijus } and { OFChinedu } and { ODMaduka } and { CDNgige }} , journal={{International Journal of Management and Entrepreneurship}} 1 1 , year={2019} } @book{b38, , author={{ USekaran } and { RBougie }} , title={{Research methods for business: A skill-building approach}} , publisher={Wiley} , year={2016} , note={Seventh edition} } @incollection{b39, , title={{Effects of Internal Service Quality on Work Engagement: A Case Study of Hotel Soaltee Crowne Plaza}} , author={{ EShakya } and { PTamang }} 10.3126/jbssr.v5i2.35233 , journal={{Journal of Business and Social Sciences Research}} 5 2 , year={2020} } @incollection{b40, , title={{Influence of Internal Service Quality on Job Performance: A Case Study of Royal Police Department}} , author={{ KSingh }} 10.1016/j.sbspro.2016.05.396 , journal={{Procedia -Social and Behavioral Sciences}} 224 , year={2016} } @incollection{b41, , title={{The Impact of Employee Engagement on Employee Retention in Five Star Hotel in Chennai}} , author={{ SNSoundara Rajan } and { SJayaraman }} , journal={{Indo-Iranian Journal of Scientific Research (IIJSR)}} 2 3 , year={2018} } @incollection{b42, , title={{Sampling Methods in Research Methodology; How to Choose a Sampling Technique for Research}} , author={{ HTaherdoost }} , journal={{International Journal of Academic Research in Management (IJARM)}} 5 2 , year={2016} } @incollection{b43, , title={{The Impact of Rewards on Job Satisfaction and Employee Retention}} , author={{ SRTerera } and { H&ngirande }} 10.5901/mjss.2014.v5n1p481 , journal={{Mediterranean Journal of Social Sciences}} , year={2014} } @incollection{b44, , title={{An empirical study of employee loyalty, service quality, cost reduction and company performance}} , author={{ ITomic } and { ZTesic } and { BKuzmanovic } and { MTomic }} 10.1080/1331677X.2018.1456346 , journal={{Economic Research-Ekonom skaIstra?ivanja}} 31 1 , year={2018} } @incollection{b45, , title={{The influence of internal service quality on employee job satisfaction at Taiwanlisted international tourist hotels: Using organisational culture as the moderator}} , author={{ GLWang }} , journal={{World Transactions on Engineering and Technology Education}} 10 3 , year={2012} } @incollection{b46, , title={{Impact of Capacity Building and Managerial Support on Employees' Performance: The Moderating Role of Employees' Retention}} , author={{ MWassem } and { SABaig } and { MAbrar } and { MHashim } and { MZia-Ur-Rehman } and { UAwan } and { FAmjad } and { YNawab }} 10.1177/2158244019859957 , journal={{SAGE Open}} 9 3 215824401985995 , year={2019} } @book{b47, , title={{The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals}} , author={{ SZheng } and { ALTucker } and { ZJRen } and { JHeineke } and { AMclaughlin } and { AL&podell }} 10.1111/poms.12758 , year={2018} , publisher={Production and Operations Management} 27 }