@incollection{,
	
					
					
					D042D724944982EFD9D6ACA862B9D038
				,
	author={{Dr. Qassim N.AL-Mahwey} and {Hydar R.Sayah}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}205110
}

@incollection{b0,
	
	
		,
	title={{The Contribution of Information and Communication Technology in Crisis Management: An Exploratory Study of the Views of a Sample of Individuals at the Central Bank of Iraq -Baghdad}}
		,
	author={{
			AbdulHadi
		} and {
			KZidan
		} and {
			Hadi
		} and {
			HaithamManar
		}}
		
		
		
	
	
		,
	journal={{The Journal of AL-dananeer}}
		
			1
			
			,
	year={2018}
		
	

}

@book{b1,
	
	
		,
	title={{Measurement and Assessment of Health Services Quality Application Study in AL-Faiha General Hospital}}
		,
	author={{
			AlJazari
		} and {
			Safa MandMuhammad
		} and {
			AliGhobash
		} and {
			BushraShetit
		} and {
			Abdullah
		}}
		
		
		
		
		
			,
	year={2011}
			,
	address={Basrah}
		
	

}

@incollection{b2,
	
	
		,
	title={{}}
	
	
		,
	journal={{Managerial Studies Journal}}
		
			4
			
		
	

}

@book{b3,
	
	
		,
	title={{Evaluation of the quality of school health services using the actual performance measure of the service (service) a field study of health services provided to school students in the city of Nasiriyah. Thesis submitted for a Master's degree in Management Science}}
		,
	author={{
			Al-Asadi
		} and {
			MuftenAdil
		}}
		
		
			,
	year={2019}
			,
	publisher={College of Business Administration}
		
		
			Sumer University
		
	

}

@incollection{b4,
	
	
		,
	title={{Comparison of Perceived and Technical Healthcare Quality in Primary Health Facilities: Implications for a Sustainable National Health Insurance Scheme in Ghana}}
		,
	author={{
			RobertAlhassan
		} and {
			KabaDuku
		} and {
			StephenOpoku
		} and {
			WendyJanssens
		} and {
			EdwardNketiah-Amponsah
		} and {
			NicoleSpieker
		} and {
			PaulOstenberg
		} and {
			Van
		} and {
			DanielArhinful
		} and {
			Kojo
		} and {
			Pradhan
		} and {
			Menno
		} and {
			Wit
		} and {
			FTobias
		} and {
			Rinke De
		}}
		
		
		
		
		
		
		
		
		
		
		
		
		
		
	
	
		,
	journal={{Journal pone}}
		
			14
			
			,
	year={2015}
		
	

}

@incollection{b5,
	
	
		,
	title={{Comparison of Perceived and Technical Healthcare Quality in Primary Health Facilities: Implications for a Sustainable National Health Insurance Scheme in Ghana}}
		,
	author={{
			RobertAlhassan
		} and {
			KabaDuku
		} and {
			StephenOpoku
		} and {
			WendyJanssens
		} and {
			EdwardNketiah-Amponsah
		} and {
			NicoleSpieker
		} and {
			PaulOstenberg
		} and {
			ArhinfulVan
		} and {
			DanielKojo
		} and {
			MennoPradhan
		} and {
			TobiasFWit
		} and {
			Rinke De
		}}
		
		
		
		
		
		
		
		
		
		
		
	
	
		,
	journal={{Journal pone}}
		
			14
			
			,
	year={2015}
		
	

}

@incollection{b6,
	
	
		,
	title={{The impact of Kaizen strategy on improving the quality of information technology (in the ancient tourist city of Babylon)}}
		,
	author={{
			Alshahrabally
		} and {
			AliInaam
		} and {
			MohammedSDawood
		}}
		
		
	
	
		,
	journal={{Iraqi Journal of Information Technology}}
		
			7
			
			,
	year={2017}
		
	

}

@book{b7,
	
	
		,
	title={{Evaluation of Quality of Health Service in Primary Health Care Centers / Case Study in Family Medicine Centers}}
		,
	author={{
			Al-Zubaidi
		} and {
			Ghani
		} and {
			TanaiDahham
		} and {
			Al-ShujairyFaten
		} and {
			AbbasKhalil
		}}
		
		
		
		
		
			,
	year={2018}
			,
	address={Baghdad}
		
	

}

@incollection{b8,
	
	
		,
	title={{Does Satisfaction Reflect the Technical Quality of Mental Health Care}}
		,
	author={{
			BKenneth
		}}
	
	
		,
	journal={{Health Services Research}}
		
			38
			
			,
	year={2003}
		
	

}

@incollection{b9,
	
	
		,
	title={{What Do Patients Want? Technical Quality Versus Functional Quality: A Literature Review for Plastic Surgeons}}
		,
	author={{
			ThomasFiala
			
				S).
			
		} and {
			G
			
				S).
			
		} and {
			MD
			
				S).
			
		} and {
			Facs
			
				S).
			
		}}
		
		
		
	
	
		,
	journal={{Aesthetic Surgery Journal}}
		
			32
			
			,
	year={2012}
		
	

}

@incollection{b10,
	
	
		,
	title={{Role of information and communication technology (ICT) in improving service quality and customer loyalty in telecom industry}}
		,
	author={{
			PrasenjitGargvanshi
		} and {
			RajeshKumar
		}}
		
	
	
		,
	journal={{Journal of Information and Computational Science}}
		
			13
			
			,
	year={2020}
		
	

}

@incollection{b11,
	
	
		,
	title={{Determints of behavioural intentions in the audit market}}
		,
	author={{
			AsmeromGhebremichael
		} and {
			Atewebrhan
		}}
		
	
	
		,
	journal={{International Journal Quality and Service sciences}}
		
			11
			1
			
			,
	year={2019}
		
	

}

@incollection{b12,
	
	
		,
	title={{Information and communication technology and its impact on the quality of service of the tourism sector and hotel an analytical study in selected hotels in the Iraqi capital Baghdad}}
		,
	author={{
			MajedHammadi
		} and {
			IbrahimHamad
		} and {
			AliAmer
		} and {
			Hussein
		} and {
			AliWissam
		}}
		
		
		
		
	
	
		,
	journal={{Journal of Accounting and Financial Studies}}
		
			13
			
			,
	year={2018}
		
	

}

@incollection{b13,
	
	
		,
	title={{The impact of information and communication technology (ICT) on the lives of disabilities: a case in Bangladesh}}
		,
	author={{
			NajmulHasan
		} and {
			MahfuzAshraf
		} and {
			EzazAhmed
		} and {
			MdHasan
		} and {
			Rashadul
		} and {
			Bhattacharjee
		} and {
			Vashkar
		}}
		
		
		
		
		
		
	
	
		,
	journal={{Int J Disabil Hum Dev}}
		
			3
			
			,
	year={2016}
		
	

}

@book{b14,
	
	
		,
	title={{The Role of Accounting Information Technology in Rationalizing Administrative Decisions. journal of kirkuk university for administrative and economic sciences}}
		,
	author={{
			LaithHasson
		} and {
			Nouman
		}}
		
		
			,
	year={2017}
			7
			
		
	

}

@incollection{b15,
	
	
		,
	title={{The impact of the financial crisis and austerity policies on the service quality of public hospitals in Greece}}
		,
	author={{
			IoannaKeramidou
		} and {
			LoukasTriantafyllopoulos
		}}
		
	
	
		,
	journal={{Health Policy}}
		
			122
			
			,
	year={2018}
		
	

}

@incollection{b16,
	
	
		,
	title={{The effect of technical quality in improving the performance of the Iraqi universities}}
		,
	author={{
			AKhaleel
		} and {
			HSayah
		}}
		
	
	
		,
	journal={{Management Science Letters}}
		
			10
			13
			
			,
	year={2020}
		
	

}

@incollection{b17,
	
	
		,
	title={{Why do customers switch? The dynamics of satisfaction versus loyalty}}
		,
	author={{
			BanwariMittal
		} and {
			Lassar
		} and {
			MWalfried
		}}
		
		
	
	
		,
	journal={{The Journal of Services Marketing}}
		
			12
			3
			
			,
	year={1998}
		
	

}

@incollection{b18,
	
	
		,
	title={{The Quality of the Services offered by the Hospitals in the City of Qalqilya from the Perspective of the Staff and Patients}}
		,
	author={{
			AttiaMusleh
		}}
	
	
		,
	journal={{Journal of Al-Quds Open University for Humanities and Social Studies}}
		
			2
			27
			
			,
	year={2017}
		
	

}

@incollection{b19,
	
	
		,
	title={{Electronic health records to coordinate decision making for complex patients: What can we learn from wiki?}}
		,
	author={{
			ADNaik
		} and {
			HSingh
		}}
		
	
	
		,
	journal={{Medical Decision Making}}
		
			30
			
			,
	year={2010. 2010}
		
	

}

@incollection{b20,
	
	
		,
	title={{Application of information and communication technology (ICT) in health information access and dissemination in Uganda}}
		,
	author={{
			WalterOmona
		} and {
			Odongo
		} and {
			IkojaRobert
		}}
		
		
	
	
		,
	journal={{Journal of Librarianship and Information Science}}
		
			38
			
			,
	year={2006}
		
	

}

@incollection{b21,
	
	
		,
	title={{A conceptual model of service quality and its implications for future research}}
		,
	author={{
			AParasuraman
		} and {
			VAZeithaml
		} and {
			BerryL
		}}
		
		
	
	
		,
	journal={{Journal Marketing}}
		
			49
			
			,
	year={1985}
		
	

}

@incollection{b22,
	
	
		,
	title={{Patients' own assessments of quality of primary care compared with objective records based measures of technical quality of care: cross sectional study}}
		,
	author={{
			MalaRao
		} and {
			AileenClarke
		} and {
			ColinSanderson
		} and {
			RichardHammersley
		}}
		
		
		
	
	
		,
	journal={{BMJ}}
		
			
			,
	year={2006}
		
	

}

@incollection{b23,
	
	
		,
	title={{Assessing the effects of information and communication technologies on organizational development: business values perspectives}}
		,
	author={{
			FarrukhSaleem
		} and {
			NaomieSalim
		} and {
			AbdulrahmanHAltalhi
		} and {
			ZahidUllah
		} and {
			Al-Ghamdi
		} and {
			AbdullahAl-Malaise
		} and {
			Khana
		} and {
			ZahidMahmood
		}}
		
		
		
		
		
		
		
	
	
		,
	journal={{Information Technology for Development}}
		
			26
			1
			
			,
	year={2020}
		
	

}

@incollection{b24,
	
	
		,
	title={{Factors influencing private health providers' technical quality of care for acute respiratory infections among under-five children in rural West Bengal}}
		,
	author={{
			SarbaniChakraborty
		} and {
			KevinFrick
		}}
		
	
	
		,
	journal={{India. Social Science & Medicine}}
		
			55
			
			,
	year={2002}
		
	

}

@incollection{b25,
	
	
		,
	title={{Does Satisfaction Reflect the Technical Quality of Mental Health Care}}
		,
	author={{
			MarkJEdlund
		} and {
			AlexanderSYoung
		} and {
			YueKung
		} and {
			FuanSherbourne
		} and {
			CathyDWells
		} and {
			KennethB
		}}
		
		
		
		
		
	
	
		,
	journal={{Health Services Research}}
		
			38
			
			,
	year={2003}
		
	

}

@incollection{b26,
	
	
		,
	title={{The impact of information and communication technology (ICT) on commercial bank performance: evidence from South Africa. Problems and Perspectives in Management}}
		,
	author={{
			MarkJEdlund
		} and {
			AlexanderSYoung
		} and {
			YueKung
		} and {
			FuanSherbourne
		} and {
			CathyDWells
		} and {
			Binuyo
		} and {
			BinuyoOluwole
		} and {
			Aregbeshola
		} and {
			RafiuAdewale
		}}
		
		
		
		
		
		
		
		
	
	
		,
	journal={{journal of Economics And Administrative Sciences}}
		
			12
			
			,
	year={2014}
		
	

}

@incollection{b27,
	
	
		,
	title={{An Evaluation of the Impact of Information and Communication Technologies: Two Case Study Examples}}
		,
	author={{
			IdisemiApulu
		} and {
			AnnLatham
		}}
		
	
	
		,
	journal={{International Business Research}}
		
			4
			3
			
			,
	year={2011}
		
	

}

@incollection{b28,
	
	
		,
	title={{Impact of information and communication technology on inter professional collaboration for chronic disease management: a systematic review}}
		,
	author={{
			NeilBarr
		} and {
			DianaVania
		} and {
			GlenRandall
		} and {
			GillianMulvale
		}}
		
		
		
	
	
		,
	journal={{Journal of Health Services Research & Policy}}
		
			22
			
			,
	year={2017}
		
	

}