@incollection{,
	
					
					
					CD7ACEFE0E844A1572B554CCA09229BB
				,
	author={{Jasper J.Victoriano} and {Rolando A.Alimen}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}2022532
}

@incollection{b0,
	
	
		,
	title={{Measuring customer satisfaction: comparing traditional and latent trait approaches using the auditor-general's client survey}}
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	author={{
			SBayley
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		,
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	year={2001}
		
	

}

@book{b1,
	
	
		,
	title={{Using stakeholder research in the evaluation of organizational performance}}
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	author={{
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	year={2002}
		
	

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@incollection{b2,
	
	
		,
	title={{Service quality in higher education: A comparative study}}
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	author={{
			Chopra
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		,
	journal={{Management Review}}
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	year={2014}
		
	

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	author={{
			JWCreswell
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			,
	year={2013}
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	publisher={Sage}
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	address={London}
		
	
	,
	note={3rd Edition}

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@incollection{b4,
	
	
		,
	title={{Predicting students' satisfaction through service quality in higher education}}
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	author={{
			DJJager
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			GGbadamosi
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	journal={{The International Journal of Management Education}}
		
			11
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	year={2013}
		
	

}

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	title={{Satisfaction of students towards quality in higher education -a study of higher education sector Punjab (India), Pacific Business Review International}}
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	author={{
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	year={2015}
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@incollection{b6,
	
	
		,
	title={{Stakeholder relationship in higher education}}
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	author={{
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		1-10 DOI: 10.1080/1 3583883.2014.997277
	
	
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			21
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	year={2015}
		
	

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@incollection{b7,
	
	
		,
	title={{Service quality om higher education}}
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	author={{
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	year={2011}
		
	

}

@incollection{b8,
	
	
		,
	title={{Determination of factors affecting student satisfaction of Islamic Azad University}}
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	author={{
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@book{b9,
	
	
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	title={{Stakeholders' Level of Satisfaction with John B. Lacson Foundation Maritime University (SY 2018-2019)}}
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	author={{
			MMagramo
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	year={2019}
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	address={Iloilo City, Philippines}
		
		
			JBLFMU-Molo
		
	
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	note={Research Study submitted at Research Department}

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	author={{
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	year={2007}
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	address={N. Y., USA}
		
	

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@incollection{b11,
	
	
		,
	title={{Stakeholders' satisfaction: response to global excellence}}
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	author={{
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	journal={{Research}}
		
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	year={2010}
		
		
			Lacson Foundation Maritime University-Molo
		
	

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@incollection{b12,
	
	
		,
	title={{Students' opinions of service quality in the field of higher education}}
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	author={{
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	journal={{Creative Education}}
		
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	year={2012}
		
	

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@incollection{b13,
	
	
		,
	title={{Students expectation, perception, and satisfaction towards th management education institutions}}
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	author={{
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	journal={{Procedia Economics and Finance}}
		
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	year={2012}
		
	

}

@incollection{b14,
	
	
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	title={{When do stakeholders act? An interest and identity-based model of stakeholder mobilization}}
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	author={{
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	author={{
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	year={2018}
		
	

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@incollection{b16,
	
	
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	title={{Changing paradigm of Indian higher education. A comparative study of students' perception at the undergraduate and post-graduate levels}}
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	year={2011}
		
	

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@book{b17,
	
	
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	title={{Global Journal of Management and Business Research Volume XX Issue II Version I Year 2020}}
		
	

}