@incollection{,
	
					
					
					5C9211ACE13EF5A248945DDDA9CA95F1
				,
	author={{Dr. Shashi NathMandal} and {Hooghly Mohsin College}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}165110
}

@book{b0,
	
	
		,
	author={{
			ShyamKambhammettu
		} and {
			Sunder
		}}
		
		,
	title={{Building Customer Loyalty: Perspectives and Applications}}
				Hyderabad
		
			,
	publisher={Le Magnus University Press}
			,
	year={2005}
		
	

}

@book{b1,
	
	
		,
	title={{Privacy Statement Template' Xamax Consultancy Pty Ltd}}
		,
	author={{
			RClarke
		}}
		
		
			,
	year={2005. December 2005}
		
	

}

@incollection{b2,
	
	
		,
	title={{A Major Impediment to B2C Success is the Concept 'B2C', Invited Keynote}}
		,
	author={{
			RClarke
		}}
		
	
	
		,
	booktitle={{Proc. ICEC'06}}
				ICEC'06Fredericton NB, Canada
		
			,
	year={14-16 August 2006}
		
	

}

@incollection{b3,
	
	
		,
	title={{The Willingness of Net-Consumers to Pay: A Lack-of-Progress Report}}
		,
	author={{
			RClarke
		}}
		
	
	
		,
	booktitle={{Proc. 12th Int'l Bled Electronic Commerce Conf., Bled, Slovenia}}
				12th Int'l Bled Electronic Commerce Conf., Bled, Slovenia
		
			,
	year={June 7-9. 1999}
		
	

}

@book{b4,
	
	
		,
	author={{
			Peter;Jackson
		} and {
			Oxford
		}}
		
		,
	title={{Commercial Culture: Economics, Practices, Spaces, et}}
				
			,
	publisher={Berg}
			,
	year={2000}
		
	

}

@book{b5,
	
	
		,
	author={{
			Cambridge
		}}
		,
	title={{Confronting consumption}}
				,
	editor={
			ThomasPrincent
		}
		
			,
	publisher={MIT Press}
			,
	year={2002}
		
	

}

@book{b6,
	
	
		,
	author={{
			JanelleSTaylor
		} and {
			LindaLLayne
		} and {
			DanielleFWozniak
		}}
		
		
		,
	title={{Consuming Motherhood}}
				,
	editor={
			NJNew Brunswick
		}
		
			,
	publisher={Rutgers University Press}
			,
	year={2004}
		
	

}

@book{b7,
	
	
		,
	title={{Consumer Perception of Trade Mark}}
		,
	author={{
			SurinderGrover
		} and {
			Kumar
		}}
		
		
			,
	year={1994}
			,
	address={New Delhi}
		
		
			University of Delhi
		
	
	,
	note={Ph.D. Thesis}

}

@book{b8,
	
	
		,
	title={{Consumer Behaviour: Dynamics of Building Brand Equity}}
		,
	author={{
			SomaGupta
		} and {
			Sen
		}}
		
		
			,
	year={2005}
			,
	address={New Delhi; New Century}
		
	

}

@book{b9,
	
	
		,
	title={{Consumer Behaviour and the Usage and Adoption of Home-Based Banking in the United Kingdom}}
		,
	author={{
			RobertHamilton
		}}
		
			,
	year={2000}
			,
	address={Loughborough}
		
		
			Loughborough University Banking Sector
		
	

}

@incollection{b10,
	
	
		,
	title={{Englewood Cliffs}}
		,
	author={{
			SRobertson
		} and {
			HaroldHKassarjian
		}}
		
	
	
		,
	booktitle={{Handbook of Consumer Behaviour}}
				Thomas
		
			,
	publisher={Prentice-Hall}
			,
	year={1991}
		
	

}

@book{b11,
	
	
		,
	title={{Handbook of Consumer Behaviour, Tourism and the Internet}}
				,
	editor={
			EUline
			RobMills
			Law
		}
		New York
		
			,
	publisher={Haworth Hospitality Press}
			,
	year={2004}
		
	

}

@incollection{b12,
	
	
		,
	title={{Customer-Centered Products: Creating Successful Products through Smart Requirements Management}}
		,
	author={{
			IvyFHooks
		} and {
			KristinAFarry
		}}
		
	
	
		,
	booktitle={{AMACOM (American Management Association)}}
				New York
		
			,
	year={2001}
		
	

}

@incollection{b13,
	
	
		,
	title={{}}
		,
	author={{
			ChristopherL DurableHouse
		} and {
			Good
		} and {
			Conformity
		} and {
			Cambridge
		}}
		
		
		
	
	
		,
	journal={{National Bureau of Economic Research}}
		
			,
	year={2006}
		
	

}

@book{b14,
	
	
		,
	title={{Standing Committee on Food, Consumer Affairs and Public Distribution}}
		,
	author={{
			India
		} and {
			Secretariat
		}}
		
		
			,
	year={2005}
		
		
			New Delhi: Lok Sabha Secretariat
		
	
	,
	note={Report}
	,
	note={Lok Sabha (14th)}

}

@book{b15,
	
	
		,
	title={{Consumer Protection Rights in Canada in the Context of Electronic Commerce-A report to the Office of Consumer Affairs Industry Canada}}
		,
	author={{
			RogerTasse
		} and {
			KathleenLemieux
		}}
		
		
		
			,
	year={July 31. 1998. June, 2009}
		
	

}

@book{b16,
	
	
		,
	title={{Fundamental of Marketing Research}}
		,
	author={{
			ScottMSmith
		} and {
			GeraldSAlbaum
		}}
		
		
			,
	year={2005}
			,
	publisher={Sage}
			,
	address={New Delhi}
		
	

}

@book{b17,
	
	
		,
	title={{Consumer Insight: How to Use Data and Market Research to get Closer to your Customer}}
		,
	author={{
			MerlinStone
		} and {
			AlisonBond
		} and {
			BryanFoss
		}}
		
		
		
			,
	year={2004}
			,
	publisher={Kogan Page}
			,
	address={London}
		
	

}

@book{b18,
	
	
		,
	title={{Marketing Research and Consumer Behaviour}}
		,
	author={{
			SSumathi
		} and {
			PSaravanavel
		}}
		
		,
	editor={D.K.}
		
			,
	year={2003}
			,
	address={New Delhi}
		
	

}

@book{b19,
	
	
		,
	title={{A Best Practice Model for E-consumer Protection}}
		,
	author={{
			DanSvantesson
		} and {
			RogerClarke
		}}
		
		
		
	

}

@book{b20,
	
	
		,
	title={{Retail and Consumer Ecommerce Market Research Handbook}}
		,
	author={{
			TCWalker
		} and {
			RichardKMiller
		}}
		
		,
	editor={Richard K. Miller and Associates}
		
			,
	year={2000. 2000}
			,
	address={New York}
		
	

}

@book{b21,
	
	
		,
	title={{Improving government delivery systems: some issues and prospects. Economic and Political Weekly. 30(21)}}
		,
	author={{
			JLBajaj
		} and {
			RitaSharma
		}}
		
		
			,
	year={1995}
			
		
	

}

@incollection{b22,
	
	
		,
	title={{Three component model of customer to service providers}}
		,
	author={{
			HarvirSBansal
		} and {
			PIrving
		} and {
			Gregory
		} and {
			ShirleyFTaylor
		}}
		
		
		
	
	
		,
	journal={{Journal of the Academy Marketing Science}}
		
			32
			
			,
	year={Jul 2004}
		
	

}

@incollection{b23,
	
	
		,
	title={{Consumer satisfaction in public health care services}}
		,
	author={{
			HardeepChahal
		}}
	
	
		,
	journal={{Business Review}}
		
			9
			1
			
			,
	year={2002}
		
	

}

@incollection{b24,
	
	
		,
	title={{Consumerism: emerging challenges and opportunities}}
		,
	author={{
			JoyeetaGupta
		}}
	
	
		,
	journal={{Vikalpa}}
		
			11
			2
			
			,
	year={1986}
		
	

}

@incollection{b25,
	
	
		,
	title={{Sharing the experience of mobility disabled consumers: Building understanding through the use of ethnographic research methods}}
		,
	author={{
			CarolKaufman-Scarborough
		}}
	
	
		,
	journal={{Journal of Contemporary Ethnography}}
		
			30
			
			,
	year={Aug 2001}
		
	

}

@incollection{b26,
	
	
		,
	title={{Consumer/provider communication research: A personal plea to address issues of ecological validity, relational development, message diversity and situational cont constraints}}
		,
	author={{
			GaryLKreps
		}}
	
	
		,
	journal={{Journal of Health Psychology}}
		
			6
			
			,
	year={Sep 2001}
		
	

}

@incollection{b27,
	
	
		,
	title={{Conducting research online: Challenges facing researchers in family and consumer sciences}}
		,
	author={{
			AngelaCLyons
		}}
	
	
		,
	journal={{Family and Consumer Sciences Research Journal}}
		
			33
			
			,
	year={Jun 2005}
		
	

}

@incollection{b28,
	
	
		,
	title={{Consumer well-being and quality of life: An assessment and directions for future research}}
		,
	author={{
			NareshKMalhotra
		}}
	
	
		,
	journal={{Journal of Macromarketing}}
		
			26
			
			,
	year={Jun 2006}
		
	

}

@book{b29,
	
	
		,
	title={{Next stop, unravel: The tangled web of e-consumer research. Marketing Theory. 5}}
		,
	author={{
			BanwariMittal
		}}
		
			,
	year={Mar 2005}
			
		
	

}

@incollection{b30,
	
	
		,
	title={{Hierarchy of needs and the concept of groups in consumer choice theory}}
		,
	author={{
			RRoy
		}}
	
	
		,
	journal={{History of Economics Review}}
		
			42
			
			,
	year={2005}
		
	

}

@book{b31,
	
	
		,
	title={{OECD's Guidelines for Consumer Protection in the Context of Electronic Commerce}}
		
		
			,
	year={2000}
		
	

}

@book{b32,
	
	
		,
	title={{}}
		,
	author={{
			0023e
		} and {
			Pdf
		}}
		
		
			,
	year={June, 2009}
		
	

}

@book{b33,
	
	
		,
	title={{on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market, and Canadian Code of Practice for Consumer Protection in Electronic Commerce}}
		
			,
	year={2000/31/EC of 8 June 2000}
		
	
	,
	note={Council Directive}

}

@book{b34,
	
	
		,
	title={{The United Nations, guidelines for Consumer Protection approved by the General Assembly}}
		
		
			,
	year={1985. June, 2009}
		
	

}

@book{b35,
	
	
		,
	title={{European Commission's Recommendations}}
		
	

}

@book{b36,
	
	
		,
	title={{/EC relating to out-of-court settlement of consumer disputes and Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data}}
		
			,
	year={1995}
		
	

}

@book{b37,
	
	
		
		,
	title={{EU consumer policy strategy}}
				
			,
	year={2007-2013}
		
	

}

@book{b38,
	
	
		
		,
	title={{/29/EC on Unfair Commercial Practice}}
				
			,
	year={2005}
		
		
			EU Directive
		
	

}

@book{b39,
	
	
		,
	title={{}}
		,
	author={{
			TheBlacklist
		}}
		
		
	

}