@incollection{,
	
					
					
					9E501CD4D0742509E074E31ACDD0802A
				,
	author={{KjeldAij} and {ReneAernoudts} and {GepkeJoosten} and {VU University Medical Center}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1622534
}

@incollection{b0,
	
	
		,
	title={{Hospital staffing, organization, and quality of care: Cross-national findings}}
		,
	author={{
			LHAiken
		} and {
			SPClarke
		} and {
			DMSloane
		}}
		
		
	
	
		,
	journal={{International Journal for Quality in Healthcare}}
		
			14
			1
			
			,
	year={2002}
		
	

}

@incollection{b1,
	
	
		,
	title={{Lower Medicare mortality among a set of hospitals known for good nursing care}}
		,
	author={{
			LHAiken
		} and {
			HLSmith
		} and {
			ETLake
		}}
		
		
	
	
		,
	journal={{Medical Care}}
		
			32
			8
			
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	year={1994}
		
	

}

@incollection{b2,
	
	
		,
	title={{Factor analysis and AIC}}
		,
	author={{
			HAkaike
		}}
	
	
		,
	journal={{Psychometrika}}
		
			52
			3
			
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	year={1987}
		
	

}

@incollection{b3,
	
	
		,
	title={{The Transformational Leadership questionnaire: A convergent and discriminant validation study}}
		,
	author={{
			RobertJAlban-Metcalfe
		} and {
			BeverlyAlimo-Metcalfe
		}}
		
		Doi: 10.1108/0
	
	
		,
	journal={{Leadership & Organization Development Journal}}
		
			21
			6
			1437730010343077
			,
	year={2000}
		
	

}

@book{b4,
	
	
		,
	title={{The Survey Research Handbook}}
		,
	author={{
			PLAlreck
		} and {
			RBSettle
		}}
		
		
			,
	year={1995}
			,
	address={Irwin: Chicago}
		
	

}

@incollection{b5,
	
	
		,
	title={{AHA Guide}}
	
	
		,
	journal={{American Hospital Association}}
		
			,
	year={2011. 2010}
		
	
	,
	note={AHA}

}

@incollection{b6,
	
	
		,
	title={{Research on evidence-based practices: Future directions in an era of recovery}}
		,
	author={{
			WAnthony
		} and {
			ESRogers
		} and {
			MFarkas
		}}
		
		
	
	
		,
	journal={{Community Mental Health Journal}}
		
			39
			2
			
			,
	year={2003}
		
	

}

@incollection{b7,
	
	
		,
	title={{toward a 21st-century healthcare system: Recommendations for healthcare reform}}
		,
	author={{
			KArrow
		} and {
			AAuerbach
		} and {
			JBertko
		}}
		
		
	
	
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			150
			7
			
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	year={2009}
		
	

}

@book{b8,
	
	
		,
	title={{The Logit Transformation: With Special Reference to Its Uses in Bioassay}}
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	author={{
			WDAshton
		}}
		
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	year={1972}
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	address={Griffin; London}
		
	

}

@book{b9,
	
	
		,
	author={{
			BJAvolio
		} and {
			MBernard
		}}
		
		,
	title={{Multifactor Leadership Questionnaire: Manual and Sampler Set. Mind Garden}}
				Menlo Park, CA
		
			,
	year={2004}
		
	

}

@book{b10,
	
	
		,
	title={{Improving Organizational Effectiveness through Transformational Leadership}}
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	author={{
			BMBass
		} and {
			BJAvolio
		}}
		
		
			,
	year={1994}
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	publisher={Sage Publications}
			,
	address={Thousand Oaks, CA}
		
	

}

@book{b11,
	
	
		,
	title={{Regression Diagnostics}}
		,
	author={{
			DABelsley
		} and {
			EKuh
		} and {
			REWelsch
		}}
		
		
		10.1111/j.1467-9574.1980.tb00698.x/abstract
		
		
			,
	year={1980}
			,
	publisher={Wiley Online Library}
		
	

}

@incollection{b12,
	
	
		,
	title={{Lean thinking across a hospital: Redesigning care at the Flinders Medical Centre}}
		,
	author={{
			DIBen-Tovim
		} and {
			JEBassham
		} and {
			DBolch
		} and {
			MAMartin
		} and {
			MDougherty
		} and {
			MSzwarcbord
		}}
		
		
		
		
		
	
	
		,
	journal={{Australian Health Review}}
		
			31
			1
			
			,
	year={2007}
		
	

}

@incollection{b13,
	
	
		,
	title={{Setting targets for healthcare performance lessons from a case study of the English NHS}}
		,
	author={{
			GBevan
		}}
	
	
		,
	journal={{National Institute Economic Review}}
		
			197
			1
			
			,
	year={2006}
		
	

}

@incollection{b14,
	
	
		,
	title={{Strategies for improving surgical quality-Checklists and beyond}}
		,
	author={{
			JDBirkmeyer
		}}
	
	
		,
	journal={{New England Journal of Medicine}}
		
			363
			20
			
			,
	year={2010}
		
	

}

@incollection{b15,
	
	
		,
	title={{Cronbach's Alpha}}
		,
	author={{
			JMBland
		} and {
			DGAltman
		}}
		
	
	
		,
	journal={{British Medical Journal}}
		
			314
			7080
			572
			,
	year={1997}
		
	

}

@incollection{b16,
	
	
		,
	title={{Views of practicing physicians and the public on medical errors}}
		,
	author={{
			RJBlendon
		} and {
			CMDesroches
		} and {
			MBrodie
		}}
		
		
	
	
		,
	journal={{New England Journal of Medicine}}
		
			347
			24
			
			,
	year={2002}
		
	

}

@incollection{b17,
	
	
		,
	title={{To err is human}}
		,
	author={{
			JLBootman
		}}
		Doi: 10.1001/ archinte.160.21.3189
	
	
		,
	journal={{Archive of Internal Medicine}}
		
			160
			21
			3189
			,
	year={2000}
		
	

}

@incollection{b18,
	
	
		,
	title={{Process quality improvement: An examination of general vs outcome-specific climate and practices in hospitals}}
		,
	author={{
			KKBoyer
		} and {
			JGardner
		} and {
			SSchweikhart
		}}
		
		
	
	
		,
	journal={{Journal of Operations Management}}
		
			30
			4
			
			,
	year={2012}
		
	

}

@incollection{b19,
	
	
		,
	title={{What medicine can teach operations: What operations can teach medicine}}
		,
	author={{
			KKBoyer
		} and {
			PPronovost
		}}
		
	
	
		,
	journal={{Journal of Operations Management}}
		
			28
			5
			
			,
	year={2010}
		
	

}

@incollection{b20,
	
	
		,
	title={{Change in organisations: A case study of the use of accounting information in the NHS}}
		,
	author={{
			JBroadbent
		}}
	
	
		,
	journal={{The British Accounting Review}}
		
			24
			4
			
			,
	year={1992}
		
	

}

@incollection{b21,
	
	
		,
	title={{Impact of the nurse shortage on hospital patient care: Comparative perspectives}}
		,
	author={{
			PIBuerhaus
		} and {
			KDonelan
		} and {
			BTUlrich
		} and {
			LNorman
		} and {
			CDesroches
		} and {
			RDittus
		}}
		
		
		
		
		
	
	
		,
	journal={{Health Affairs}}
		
			26
			3
			
			,
	year={2007}
		
	

}

@incollection{b22,
	
	
		,
	title={{Is the shortage of hospital registered nurses getting better or worse? Findings from two recent national surveys of RNs}}
		,
	author={{
			PIBuerhaus
		} and {
			KDonelan
		} and {
			BTUlrich
		} and {
			LNorman
		} and {
			RDittus
		}}
		
		
		
		
	
	
		,
	journal={{Nursing Economics}}
		
			23
			2
			
			,
	year={2005}
		
	

}

@incollection{b23,
	
	
		,
	title={{Adoption and abandonment of matrix management programs: Effects of organizational characteristics and inter organizational networks}}
		,
	author={{
			LRBurns
		} and {
			DRWholey
		}}
		
	
	
		,
	journal={{Academy of Management Journal}}
		
			36
			
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	year={1993}
		
	

}

@incollection{b24,
	
	
		,
	title={{Patient satisfaction as an indicator of quality care}}
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	author={{
			PDCleary
		} and {
			BJMcneil
		}}
		
	
	
		,
	journal={{Inquiry: A Journal of Medical Care Organization, Provision and Financing}}
		
			25
			1
			25
			,
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}

@book{b25,
	
	
		,
	title={{Employee Opinion Questionnaires: 20 Ready-to-Use Surveys That Work}}
		,
	author={{
			PMConnolly
		} and {
			KGConnolly
		}}
		
		
			,
	year={2005}
			,
	address={Pfeiffer; San Francisco, CA}
		
	

}

@incollection{b26,
	
	
		,
	title={{Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis}}
		,
	author={{
			ABCostello
		} and {
			JWOsborne
		}}
		
	
	
		,
	journal={{Research & Evaluation}}
		
			10
			7
			
			,
	year={2005}
		
	
	,
	note={Practical Assessment}

}

@incollection{b27,
	
	
		,
	title={{Organization structure and performance: A critical review}}
		,
	author={{
			DRDalton
		} and {
			WDTodor
		} and {
			MJSpendolini
		} and {
			GJFielding
		} and {
			LWPorter
		}}
		
		
		
		
	
	
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			5
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			,
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}

@book{b28,
	
	
		,
	title={{Department of Health and Human Services (HHS) (2011) Hospital Compare}}
		
		
	

}

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		,
	title={{Mail and Internet Surveys: The Tailored Design Method}}
		,
	author={{
			DADillman
		}}
		
			,
	year={2007}
			,
	publisher={John Wiley & Sons}
			,
	address={New Jersey}
		
	

}

@incollection{b30,
	
	
		,
	title={{Applying multilevel confirmatory factor analysis techniques to the study of leadership}}
		,
	author={{
			NGDyer
		} and {
			PJHanges
		} and {
			RJHall
		}}
		
		
	
	
		,
	journal={{The Leadership Quarterly}}
		
			16
			1
			
			,
	year={2005}
		
	

}

@incollection{b31,
	
	
		,
	title={{Transformational, transactional and laissez-faire leadership styles: A meta-analysis comparing women and men}}
		,
	author={{
			AHEagly
		} and {
			MCJohannesen-Schmidt
		} and {
			MLVan Engen
		}}
		
		
	
	
		,
	journal={{Psychological Bulletin}}
		
			129
			4
			
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	year={2003}
		
	

}

@book{b32,
	
	
		,
	author={{
			ACEdmondson
		} and {
			RMBohmer
		} and {
			GPPisano
		}}
		
		
		,
	title={{Disrupted routines: Team learning and new technology implementation in hospitals}}
				
			,
	year={2001}
		
	

}

@incollection{b33,
	
	
		,
	title={{}}
	
	
		,
	journal={{Administrative Science Quarterly}}
		
			46
			4
			
		
	

}

@incollection{b34,
	
	
		,
	title={{A framework for quality management research and an associated measurement instrument}}
		,
	author={{
			BBFlynn
		} and {
			RGSchroeder
		} and {
			SSakakibara
		}}
		
		
	
	
		,
	journal={{Journal of Operations Management}}
		
			11
			4
			
			,
	year={1994}
		
	

}

@book{b35,
	
	
		,
	title={{Improving Survey Questions: Design and Evaluation}}
		,
	author={{
			FJFowler
		}}
		
			,
	year={1995}
			,
	publisher={Sage Publications: Thousand Oaks}
		
	

}

@incollection{b36,
	
	
		,
	title={{Development, implementation and public reporting of the HCAHPS survey}}
		,
	author={{
			LAGiordano
		} and {
			MNElliott
		} and {
			EGoldstein
		} and {
			WGLehrman
		} and {
			PASpencer
		}}
		
		
		
		
	
	
		,
	journal={{Medical Care Research and Review}}
		
			67
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			,
	year={2010}
		
	

}

@incollection{b37,
	
	
		,
	title={{Calculating, Interpreting and Reporting Cronbach's Alpha Reliability Coefficient for Likert-type Scales}}
		,
	author={{
			JAGliem
		} and {
			RRGliem
		}}
		
	
	
		,
	booktitle={{Midwest Research to Practice Conference in Adult, Continuing and Community Education}}
				Columbus, Ohio
		
			,
	year={2003}
			88
		
		
			Ohio State University
		
	

}

@book{b38,
	
	
		,
	title={{Great Place to Work Institute United States}}
		
		
			,
	year={2012}
		
	
	,
	note={Great Place to Work®}

}

@incollection{b39,
	
	
		,
	title={{The reciprocal nature of influence between leader and subordinate}}
		,
	author={{
			CNGreene
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		,
	journal={{Journal of Applied Psychology}}
		
			60
			2
			
			,
	year={1975}
		
	

}

@incollection{b40,
	
	
		,
	title={{Addressing the nurse shortage to improve the quality of patient care}}
		,
	author={{
			SBHassmiller
		} and {
			MCozine
		}}
		
	
	
		,
	journal={{Health Affairs}}
		
			25
			1
			
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	year={2006}
		
	

}

@book{b41,
	
	
		,
	title={{}}
		,
	author={{
			GHirst
		} and {
			LMann
		}}
		
		
	

}

@incollection{b42,
	
	
		,
	title={{Learning to lead: The development and testing of a model of leadership learning}}
		,
	author={{
			PBain
		} and {
			APirola-Merlo
		} and {
			ARichver
		}}
		
		
	
	
		,
	journal={{The Leadership Quarterly}}
		
			15
			3
			
			,
	year={2004}
		
	

}

@incollection{b43,
	
	
		,
	title={{Selection of the best subset in regression analysis}}
		,
	author={{
			RRHocking
		} and {
			RNLeslie
		}}
		
	
	
		,
	journal={{Technometrics}}
		
			9
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			,
	year={1967}
		
	

}

@book{b44,
	
	
		,
	title={{From Baldrige to the Bottom Line: A Road Map for Organizational Change and Improvement}}
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	author={{
			DWHutton
		}}
		
			,
	year={2000}
			,
	publisher={American Society for Quality}
			,
	address={Milwaukee, WI}
		
	

}

@book{b45,
	
	
		,
	title={{Institute for Healthcare Improvement (IHI) (2010) IHI Internal Hospital Statistics Database 2011. Institute for Healthcare Improvement}}
				Cambridge, MA
		
	

}

@incollection{b46,
	
	
		,
	author={{
			MudaKanban
		} and {
			ValueStream
		} and {
			Priori
		}}
		
		
		
	
	
		,
	booktitle={{Institute for Healthcare Improvement (IHI) (2012) White Paper. Lean Principles, Throughput Time, Lean Thinking}}
		,
	booktitle={{Lean Management Trystorm. Available at}}
		Kaizen, Takt Time
		
	

}

@incollection{b47,
	
	
		,
	title={{Categorical data analysis: Away from ANOVAs (transformation or not) and towards logit mixed models}}
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	author={{
			TJaeger
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		,
	journal={{Journal of Memory and Language}}
		
			59
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}

@book{b48,
	
	
		,
	title={{To Err Is Human-to Delay Is Deadly}}
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	author={{
			KJewell
		} and {
			LMcgiffert
		}}
		
		
			,
	year={2009}
			,
	address={Austin, TX}
		
	

}

@incollection{b49,
	
	
		,
	title={{Quality of care and patient outcomes in critical access rural hospitals}}
		,
	author={{
			KEJoynt
		} and {
			YHarris
		} and {
			EJOrav
		} and {
			AKJha
		}}
		
		
		
	
	
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	journal={{Journal of the American Medical Association}}
		
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			1
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			,
	year={2011}
		
	

}

@book{b50,
	
	
		,
	title={{Understanding Health Care Outcomes Research}}
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	author={{
			RLKane
		}}
		
			,
	year={2006}
			,
	publisher={Jones & Bartlett Learning}
			,
	address={Sudbury, MA}
		
	

}

@incollection{b51,
	
	
		,
	title={{The relationship of patient satisfaction with care and clinical outcomes}}
		,
	author={{
			RLKane
		} and {
			MMaciejewski
		} and {
			MFinch
		}}
		
		
	
	
		,
	journal={{Medical Care}}
		
			35
			7
			714
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	year={1997}
		
	

}

@incollection{b52,
	
	
		,
	title={{Qualitative Research: Case Study Evaluation}}
		,
	author={{
			JKeen
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			TPackwood
		}}
		
	
	
		,
	journal={{British Medical Journal}}
		
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}

@book{b53,
	
	
		,
	title={{Transforming Healthcare: Virginia Mason Medical Venter's Pursuit of the Perfect Patient Experience}}
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	author={{
			CKenney
		}}
		
			,
	year={2011}
			,
	publisher={Productivity Press}
			,
	address={New York, NY}
		
	

}

@incollection{b54,
	
	
		,
	title={{Organizational innovation: The influence of individual, organizational and contextual factors on hospital adoption of technological and administrative Innovations}}
		,
	author={{
			JRKimberly
		} and {
			MJEvanisko
		}}
		
	
	
		,
	journal={{Academy of Management Journal}}
		
			24
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			,
	year={1981}
		
	

}

@incollection{b55,
	
	
		,
	title={{Enabling the implementation of evidence based practice: A conceptual framework}}
		,
	author={{
			AKitson
		} and {
			GHarvey
		} and {
			BMccormack
		}}
		
		
	
	
		,
	journal={{Quality in Healthcare}}
		
			7
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			,
	year={1998}
		
	

}

@book{b56,
	
	
		,
	title={{Crossing the Quality Chasm: A New Health System for the 21st Century}}
		,
	author={{
			LTKohn
		} and {
			JMCorrigan
		} and {
			MSDonaldson
		}}
		
		
		
			,
	year={2001}
			,
	address={Washington DC}
		
		
			Committee on Quality of Healthcare in America, Institute of Medicine
		
	

}

@incollection{b57,
	
	
		,
	title={{Five years after to err is human. What have we learned}}
		,
	author={{
			LLLeape
		} and {
			DMBerwick
		}}
		
		10.1001/jama.293.19.2384
	
	
		,
	journal={{Journal of the American Medical Association}}
		
			293
			
			,
	year={2005. 19}
		
	

}

@incollection{b58,
	
	
		,
	title={{The business case for quality: Case studies and an analysis}}
		,
	author={{
			SLeatherman
		} and {
			DBerwick
		} and {
			DIles
		}}
		
		
	
	
		,
	journal={{Health Affairs}}
		
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	year={2003}
		
	

}

@book{b59,
	
	
		,
	title={{The Toyota Way}}
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	author={{
			JeffreyKLiker
		}}
		
			,
	year={2004}
			,
	publisher={McGraw-Hill Professional}
			,
	address={New York}
		
	

}

@incollection{b60,
	
	
		,
	title={{A Technique for the Measurement of Attitudes}}
		,
	author={{
			RLikert
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		,
	journal={{Archives of Psychology}}
		
			22
			140
			
			,
	year={1932}
		
	

}

@incollection{b61,
	
	
		,
	title={{The role of clinical and process Quality in achieving patient satisfaction in hospitals}}
		,
	author={{
			KAMarley
		} and {
			DACollier
		} and {
			SMeyer Goldstein
		}}
		
		
		10.1111/j.0011-7315.2004.02570.x
	
	
		,
	journal={{Decision Sciences}}
		
			35
			3
			
			,
	year={2004}
		
	

}

@incollection{b62,
	
	
		,
	title={{The quality of healthcare delivered to adults in the United States}}
		,
	author={{
			EAMcglynn
		} and {
			SMAsch
		} and {
			JAdams
		} and {
			JKeesey
		} and {
			JHicks
		} and {
			ADe Cristofaro
		} and {
			EAKerr
		}}
		
		
		
		
		
		
	
	
		,
	journal={{New England Journal of Medicine}}
		
			348
			26
			
			,
	year={2003}
		
	

}

@incollection{b63,
	
	
		,
	title={{Nurse managers as transformational and transactional leaders}}
		,
	author={{
			EMcguire
		} and {
			SMKennerly
		}}
		
	
	
		,
	journal={{Nursing Economics}}
		
			24
			4
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			,
	year={2006}
		
	

}

@incollection{b64,
	
	
		,
	title={{An empirical test of the causal relationships in the Baldrige Healthcare Pilot Criteria}}
		,
	author={{
			SMMeyer
		} and {
			DACollier
		}}
		
	
	
		,
	journal={{Journal of Operations}}
		
			,
	year={2001}
		
	

}

@incollection{b65,
	
	
		,
	title={{The impact of hospital market structure on patient volume, average length of stay and the cost of care}}
		,
	author={{
			JCRobinson
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			HSLuft
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		,
	journal={{Journal of Health Economics}}
		
			4
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			,
	year={1985}
		
	

}

@book{b66,
	
	
		,
	title={{Generalisability in economic evaluation studies in healthcare: A review and case studies. National Co-ordinating Centre for HTA (Great Britain) and NHS}}
		,
	author={{
			MJSculpher
		}}
		
			,
	year={2004}
		
	

}

@book{b67,
	
	
		,
	title={{Making Healthcare Safer: A Critical Analysis of Patient Safety Practices}}
		,
	author={{
			KGShojania
		} and {
			BWDuncan
		} and {
			KMMcdonald
		} and {
			RMWachter
		} and {
			AJMarkowitz
		}}
		
		
		
		
		
			,
	year={2001}
			,
	address={Rockville MD}
		
	

}

@incollection{b68,
	
	
		,
	title={{Improving patient safety by taking systems seriously}}
		,
	author={{
			SMShortell
		} and {
			SJSinger
		}}
		
	
	
		,
	journal={{Journal of the American Medical Association}}
		
			299
			4
			
			,
	year={2008}
		
	

}

@incollection{b69,
	
	
		,
	title={{The culture of safety: Results of an organization-wide survey in 15}}
		,
	author={{
			SJSinger
		} and {
			DMGaba
		} and {
			JJGeppert
		} and {
			ADSinaiko
		} and {
			SKHoward
		} and {
			KCPark
		}}
		
		
		
		
		
	
	
		,
	journal={{California hospitals. Quality and Safety in Healthcare}}
		
			12
			2
			
			,
	year={2003}
		
	

}

@incollection{b70,
	
	
		,
	title={{Improving patient safety by taking systems seriously}}
		,
	author={{
			SJSinger
		} and {
			SMShortell
		}}
		
		10.1001/jama.299.4.445
	
	
		,
	journal={{Journal of the American Medical Association}}
		
			299
			4
			
			,
	year={2008}
		
	

}

@incollection{b71,
	
	
		,
	title={{Trends and approaches in lean healthcare}}
		,
	author={{
			LBDe Souza
		}}
	
	
		,
	journal={{Leadership in Health Services}}
		
			22
			2
			
			,
	year={2009}
		
	

}

@incollection{b72,
	
	
		,
	title={{The dimensions of service quality for hospitals: Development and use of the KQCAH scale}}
		,
	author={{
			VSower
		} and {
			JADuffy
		} and {
			WKilbourne
		} and {
			GKohers
		} and {
			PJones
		}}
		
		
		
		
	
	
		,
	journal={{Healthcare Management Review}}
		
			26
			2
			47
			,
	year={2001}
		
	

}

@book{b73,
	
	
		,
	title={{Exploratory and Confirmatory Factor Analysis: Understanding Concepts and Applications}}
		,
	author={{
			BThompson
		}}
		
			,
	year={2004}
			,
	publisher={American Psychological Association and Ovid Technologies}
			,
	address={Washington DC}
		
	

}

@incollection{b74,
	
	
		,
	title={{Implementing New Practices: An Empirical Study of Organizational Learning in Hospital Intensive Care Units}}
		,
	author={{
			ALTucker
		} and {
			IMNembhard
		} and {
			ACEdmondson
		}}
		
		
	
	
		,
	journal={{Harvard Business School. Division of Research. Citeseer}}
		
			,
	year={2006}
		
	

}

@incollection{b75,
	
	
		,
	title={{Providing patient-centred culturally sensitive health care}}
		,
	author={{
			CMTucker
		} and {
			KCHerman
		} and {
			LAFerdinand
		}}
		
		
	
	
		,
	journal={{The Counseling Psychologist}}
		
			35
			5
			
			,
	year={2007}
		
	

}

@book{b76,
	
	
		,
	title={{CMS) (2010) Hospital quality}}
		,
	author={{
			MedicaidUs Center For Medicare
		} and {
			Services
		}}
		
		
		
			
		
	
	,
	note={pdf -Google Search}

}

@incollection{b77,
	
	
		,
	title={{Quality initiative}}
		,
	author={{
			MedicaidUs Center For Medicare
			
				CMS
			
		} and {
			Services
			
				CMS
			
		}}
		
		
	
	
		,
	booktitle={{Medicare/Quality-Initiatives-Patient-Assessment-Instruments/QualityInitiativesGenInfo/index. html?redirect=/QualityInitiativesGenInfo/.Wachter, R.M. (2010) Patient safety at ten: unmistakable progress, troubling gaps}}
				
			,
	year={2012}
			29
			
		
	

}

@book{b78,
	
	
		,
	title={{An Introduction to Survey Research, Polling and Data Analysis}}
		,
	author={{
			HFWeisberg
		} and {
			JAKrosnick
		} and {
			BDBowen
		}}
		
		
		
			,
	year={1996}
			,
	publisher={Sage Publications}
		
	

}

@incollection{b79,
	
	
		,
	title={{A field study of a cognitive approach to understanding transformational and transactional leadership}}
		,
	author={{
			LWofford-Vicki
		}}
	
	
		,
	journal={{The Leadership Quarterly}}
		
			9
			1
			
			,
	year={1998}
		
	

}

@incollection{b80,
	
	
		,
	title={{Lean thinking: Where Have we been and where are we going?}}
		,
	author={{
			JPWomack
		}}
	
	
		,
	journal={{Manufacturing Engineering}}
		
			129
			3
			L2
			,
	year={2002}
		
	

}

@incollection{b81,
	
	
		,
	title={{The Power of Purpose}}
		,
	author={{
			JPWomack
		}}
		
	
	
		,
	booktitle={{Process and People}}
				ess and People
		
			,
	year={2008}
		
	

}

@book{b82,
	
	
		,
	title={{Modern vs lean management assessment questionnaire. Internal LEI document for company assessments}}
		,
	author={{
			JPWomack
		}}
		
			,
	year={2009}
			,
	address={Cambridge, MA, UK}
		
	

}

@book{b83,
	
	
		,
	title={{Womack Modern vs Lean Management}}
		,
	author={{
			JPWomack
		}}
		
		
			,
	year={2010. August 25}
		
	

}