@incollection{,
	
					
					
					5D3987B6D1171047E5470C8797C76258
				,
	author={{S M FerojMahmood} and {Notre Dame University Bangladesh}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1512117
}

@book{b0,
	
	
		,
	title={{Islamic Banking: A Case Analysis from Bangladesh", paper presented at Islamic Finance Symposium -Islamic Banking andFinance: Ethics and Financial Practice in Global Perspective}}
		,
	author={{
			AU FAhmad
		} and {
			AB RAhmad
		}}
		
		
			,
	year={2008. November 20}
			,
	address={Melbourne, Australia}
		
	

}

@incollection{b1,
	
	
		,
	title={{Perceptions of Malaysian Corporate Customers towards Islamic Banking Products & Services}}
		,
	author={{
			NAhmad
		} and {
			SHaron
		}}
		
	
	
		,
	journal={{International Journal Of Islamic Financial Services}}
		
			3
			4
			,
	year={2002}
		
	

}

@incollection{b2,
	
	
		,
	title={{Exploring the mediating effect of service quality implementation on the relationship between service quality and performance in the banking industry in Jordan}}
		,
	author={{
			MNAkroush
		}}
	
	
		,
	journal={{Global Bus. Econo Rev}}
		
			10
			1
			
			,
	year={2008}
		
	

}

@book{b3,
	
	
		,
	title={{Pakistan-Banking sector reforms: performance and challenges, Lecture by Governor of the SBP Pakistan at theGraduate Institute of International Studies}}
		,
	author={{
			SAkhtar
		}}
		
			,
	year={2007}
			1
			,
	address={Geneva}
		
	

}

@book{b4,
	
	
		,
	title={{Islamic Finance: Partnership Financing}}
		,
	author={{
			Al-HarranSas
		}}
		
			,
	year={1993}
			,
	publisher={Pelanduk Publications}
			,
	address={Selangor Darul Ehsan, Malaysia}
		
	

}

@incollection{b5,
	
	
		,
	title={{Strategic Management and Marketing in the Service Sector}}
		,
	author={{
			CGronroos
		}}
	
	
		,
	journal={{Swedish School of Economics and Business Administration}}
		
			,
	year={1982}
		
	
	,
	note={Helsing fors}

}

@incollection{b6,
	
	
		,
	title={{Antecedents to perceived service quality: an exploratory study in the banking industry}}
		,
	author={{
			SPGounaris
		} and {
			VStathakopoulos
		} and {
			ADAthanassopoulos
		}}
		
		
	
	
		,
	journal={{Inter. J. Bank Mark}}
		
			21
			4
			
			,
	year={2003}
		
	

}

@incollection{b7,
	
	
		,
	title={{Adopting and measuring customer Service Quality (SQ) in Islamic Banks: A case study in Kuwait Finance House}}
		,
	author={{
			OAbdulqawi
		} and {
			OLynn
		}}
		
	
	
		,
	journal={{Int. J. Islamic Financ. Servic}}
		
			3
			
			,
	year={2001}
		
	

}

@incollection{b8,
	
	
		,
	title={{Islamic Banking: A study of customer satisfaction and preferences in Jordan}}
		,
	author={{
			NKamal
		} and {
			JAhmad
		} and {
			AKKhalid
		}}
		
		
	
	
		,
	journal={{Int. J. Bank Market}}
		
			17
			
			,
	year={1999}
		
	

}

@book{b9,
	
	
		,
	title={{Defining and retailing price, perceived quality and perceived value}}
		,
	author={{
			VZeithmal
		}}
		87-101
		
			,
	year={1987}
			,
	publisher={Marketing Science Institute}
		
	
	,
	note={Report}

}

@book{b10,
	
	
		,
	title={{}}
		,
	author={{
			Cambridge
		} and {
			Ma
		}}
		
		
	

}

@incollection{b11,
	
	
		,
	title={{A conceptual model of service quality and its implications for future research}}
		,
	author={{
			AParasuraman
		} and {
			VZeithaml
		} and {
			LBerry
		}}
		
		
	
	
		,
	journal={{J. Market}}
		
			49
			
			,
	year={1985}
		
	

}

@incollection{b12,
	
	
		,
	title={{Strategic Management and Marketing in the Service Sector}}
		,
	author={{
			CGronroos
		}}
	
	
		,
	journal={{Swedish School of Economics and Business Administration}}
		
			,
	year={1982}
		
	

}

@incollection{b13,
	
	
		,
	title={{A service quality model and its marketing implications}}
		,
	author={{
			CGronroos
		} and {
			AParasuraman
		} and {
			VZeithaml
		} and {
			LBerry
		}}
		
		
		
	
	
		,
	journal={{Eur. J. Market}}
		
			18
			
			,
	year={1984. 1991}
		
	

}

@incollection{b14,
	
	
		,
	title={{SERVQUAL: A multiitem scale for measuring consumer perceptions of service quality}}
		,
	author={{
			AParasuraman
		} and {
			VZeithaml
		} and {
			LBerry
		}}
		
		
	
	
		,
	journal={{Sloan Manage. Rev}}
		
			39
			
			,
	year={1988}
		
	
	,
	note={J. Retail.}

}

@incollection{b15,
	
	
		,
	title={{Determinants of customer satisfaction in retail banking}}
		,
	author={{
			TLevesque
		} and {
			GH GMcdougall
		}}
		
	
	
		,
	journal={{Int. J. Bank Market}}
		
			14
			
			,
	year={1996}
		
	

}

@incollection{b16,
	
	
		,
	title={{Adopting and Measuring Customer Service Quality (SQ) in Islamic Banks: A Case Study in Kuwait Finance House}}
		,
	author={{
			AOthman
		} and {
			LOwen
		}}
		
	
	
		,
	journal={{International Journal of Islamic Financial Services}}
		
			3
			1
			
			,
	year={2001}
		
	

}

@book{b17,
	
	
		,
	title={{SPSS survival manual}}
		,
	author={{
			JPallant
		}}
		
			,
	year={2001}
			,
	publisher={Open University Press}
			,
	address={Philadelphia}
		
	

}

@incollection{b18,
	
	
		,
	title={{A conceptual model of SQ and its implications for future research}}
		,
	author={{
			AParasuraman
		} and {
			VAZeithaml
		} and {
			LLBerry
		}}
		
		
	
	
		,
	journal={{Journal of Marketing}}
		
			49
			
			,
	year={1985}
		
	

}

@incollection{b19,
	
	
		,
	title={{SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality}}
		,
	author={{
			AParasuraman
		} and {
			VAZeithaml
		} and {
			LLBerry
		}}
		
		
	
	
		,
	journal={{Journal of Retailing}}
		
			64
			1
			
			,
	year={1988}
		
	

}

@incollection{b20,
	
	
		,
	title={{Adopting and Measuring Customer Service in Islamic Bank: A Case Study of Bank Islam Malaysia Berhad}}
		,
	author={{
			SShafie
		} and {
			WNursofiza
		} and {
			AHaron
		}}
		
		
	
	
		,
	journal={{Journal of Muamalat and Islamic Finance Research}}
		
			1
			1
			
			,
	year={2004}
		
	

}

@incollection{b21,
	
	
		,
	title={{Service Quality in the Banking Sector in an Emerging Economy: A Consumer Survey}}
		,
	author={{
			BSchneider
		} and {
			SWhite
		} and {
			UYavas
		} and {
			ZBilgin
		} and {
			DJShemwell
		}}
		
		
		
		
	
	
		,
	journal={{International Journal of Bank Marketing}}
		
			15
			6
			
			,
	year={2004. 1997}
		
	
	,
	note={Service Quality Research Perspectives}

}