@incollection{,
	
					
					
					1D03FBC6FC360D82F582D6742F904AE3
				,
	author={{Dr. Omer ElTigani}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1274952
}

@book{b0,
	
	
		,
	title={{International Organization for Standardization}}
		
			,
	year={2009}
			,
	publisher={Quality Management Principals}
		
	

}