@incollection{,
	
					
					
					F2904E4BB0965791970E2BE93D638830
				,
	author={{Dr. HMThamrin} and {Dr. HMThamrin} and {Dr. HMThamrin} and {UNIVERSITAS MUHAMMADIYAH TANGERANG (UMT).}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}12397101
}

@incollection{b0,
	
	
		,
	title={{The relationship between customer satisfaction and loyalty: Cross-industry differences}}
		,
	author={{
			LGronholdt
		} and {
			AMartensen
		} and {
			KKristen
		}}
		
		
	
	
		,
	journal={{Total Quality Management}}
		
			11
			
			,
	year={2000}
		
	

}

@incollection{b1,
	
	
		,
	title={{Quality shipping in the Asia Pacific Region}}
		,
	author={{
			JHawkins
		}}
	
	
		,
	journal={{International Journal of Maritime Economics}}
		
			3
			1
			
			,
	year={2001}
		
	

}

@book{b2,
	
	
		,
	title={{Available at: www.greenawardorg/home.htm}}
		,
	author={{
			GreenAward
		}}
		
			,
	year={2004}
		
	

}

@incollection{b3,
	
	
		,
	title={{Quality shipping in the Asia Pacific Region}}
		,
	author={{
			JHawkins
		}}
	
	
		,
	journal={{International Journal of Maritime Economics}}
		
			3
			1
			
			,
	year={2001}
		
	

}

@incollection{b4,
	
	
		,
	title={{Directorate General of Sea Communication at sea}}
	
	
		,
	journal={{Zero Accident Journal Info Maritime}}
		
			,
	year={2010}
		
	
	,
	note={Road Map to}

}

@incollection{b5,
	
	
		,
	title={{Examination of Net Promoter and Firm Revenue Growth}}
		,
	author={{
			TLKeiningham
		} and {
			BCooil
		} and {
			TAndreassen
		} and {
			LAksoy
		} and {
			Longitudinal
		}}
		
		
		
		
	
	
		,
	journal={{Journal of Marketing}}
		
			71
			3
			
			,
	year={2007}
		
	

}

@book{b6,
	
	
		,
	title={{The Mellinium Edition}}
		,
	author={{
			KPhilip
		} and {
			MarketingManagement
		}}
		
		
			,
	year={2000}
			,
	publisher={Pearson Education}
			638
			,
	address={London}
		
	

}

@book{b7,
	
	
		,
	title={{}}
		,
	author={{
			Philip
		} and {
			KKevin
		} and {
			MarketingManagement
		}}
		
		
		
			,
	year={2009}
			,
	publisher={Pearson International Edition}
		
	
	,
	note={13th Edition}

}

@incollection{b8,
	
	
		,
	title={{Whither Services Marketing? in Search of a new Paradigm and fresh Perspectives}}
		,
	author={{
			CLovelock
		} and {
			EGummesson
		}}
		
	
	
		,
	journal={{Journal of service Research}}
		
			7
			1
			
			,
	year={2004}
		
	

}

@incollection{b9,
	
	
		,
	title={{A Global Perspective}}
		,
	author={{
			PortMaritme
		} and {
			Authority
		} and {
			Singapore
		}}
		
		
	
	
		,
	journal={{Quality Shipping Seminar}}
		
			
			,
	year={2000. March}
		
	

}

@book{b10,
	
	
		,
	author={{
			McDougall
		} and {
			&Levesque
		}}
		
		,
	title={{Customer Satisfiction With Services Marketing}}
				
			,
	year={2000}
			14
			
		
	

}

@incollection{b11,
	
	
		,
	title={{The Impact of technology on The Quality Value Loyalty Chain : A Reaserch Agend}}
		,
	author={{
			AParasuraman
		} and {
			Grewel
		}}
		
	
	
		,
	journal={{Journal of The Academy}}
		
	

}

@incollection{b12,
	
	
		,
	title={{}}
	
	
		,
	journal={{Marketing Science}}
		
			28
			1
			
			,
	year={2000}
		
	

}

@book{b13,
	
	
		,
	title={{How and Why " your Customers Adopt technology}}
		,
	author={{
			AParasuraman
		} and {
			CLColby
		} and {
			Ready
		} and {
			Marketing
		}}
		
		
		
		
			,
	year={2001}
			,
	publisher={The Free Press}
			,
	address={New York, NY}
		
	

}

@incollection{b14,
	
	
		,
	title={{The social construction of new marketing paradigms: the influence of personal perspective}}
		,
	author={{
			APalmer
		} and {
			SPonsonby
		}}
		
	
	
		,
	journal={{Journal of Marketing Management}}
		
			18
			2
			
			,
	year={2002}
		
	

}

@incollection{b15,
	
	
		,
	title={{Development of A Multi-Dimensional scale for Measuring The Perceived Value of a Service}}
		,
	author={{
			JPetrick
		}}
	
	
		,
	booktitle={{Paper Presented at the 3-2 nd Annual Conference of The Travel and Tourism Reaserch Assciat on fort myers}}
				FL
		
			,
	year={2001}
		
	

}

@incollection{b16,
	
	
		,
	title={{Development of a Multi-Dimensional scale for Measuring the Perceived value of a service}}
		,
	author={{
			JPetrick
		}}
	
	
		,
	journal={{Journal of Leisure Research}}
		
			34
			2
			
			,
	year={2002}
		
	

}

@incollection{b17,
	
	
		,
	title={{The rule of quality, Value and Satisfaction in Predicting Cruis Passengers behavioral Intetions}}
		,
	author={{
			JPetrick
		}}
	
	
		,
	journal={{Journal of Travel Reaserch}}
		
			42
			
			,
	year={2004. may}
		
	

}

@incollection{b18,
	
	
		,
	title={{Consumer perceived value: the development of a multiple item scale}}
		,
	author={{
			JCSweeney
		} and {
			GSoutar
		}}
		
	
	
		,
	journal={{Journal of Retailing}}
		
			77
			2
			
			,
	year={2001}
		
	

}

@incollection{b19,
	
	
		,
	title={{Customer Satisfaction, Service Quality and Perseived Value an Integrated Model}}
		,
	author={{
			LTam Jackie
		}}
	
	
		,
	journal={{Journal of Marketing Management}}
		
			20
			20
			,
	year={2004}
		
	
	,
	note={of 2008 on Shipping}

}

@incollection{b20,
	
	
		,
	title={{Service Quality in Maritime Transport: Conceptual Model and Empirical. Evidence}}
		,
	author={{
			VVThai
		}}
	
	
		,
	journal={{Asia Pacific Journal of Marketing and Logistics}}
		
			,
	year={2008}
		
	

}

@incollection{b21,
	
	
		,
	title={{Customer Perceived Value Satisfiction and Loyalty : The Rule of Switching Costs}}
		,
	author={{
			PetersonRYang
		}}
	
	
		,
	journal={{Psychology and Marketing}}
		
			21
			10
			
			,
	year={2004}
		
	

}

@book{b22,
	
	
		,
	author={{
			ValarieAZeithaml
		} and {
			MaryJoBitner
		} and {
			DwayneDGremler
		}}
		
		
		,
	title={{Services Marketing: Integrating. Customer Focus Across the Firm}}
				
			,
	year={2009}
		
	
	,
	note={5th Edition}

}

@incollection{b23,
	
	
		,
	title={{Measuring The Quality of Relation Ship in Consumer Service : an Empirial Study}}
		,
	author={{
			KRobert
		} and {
			Varkie
		} and {
			RBrodie
		}}
		
		
	
	
		,
	journal={{European Journal of Marketing}}
		
			37
			1
			
			,
	year={2003}
		
	

}