@incollection{,
	
					
					
					2D4244E80EAD48B40780BAFB7A6B6914
				,
	author={{Dr. DURAI ANANDKUMAR} and {ANNA UNIVERSITY OF TECHNOLOGY, COIMBATORE, INDIA}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1194350
}

@book{b0,
	
	
		,
	title={{Managing Change in the organizations}}
		,
	author={{
			ColinCarnall
		}}
		
			,
	year={2007}
			,
	publisher={Prentice Hall}
			,
	address={England. UK}
		
	
	,
	note={Print}
	,
	note={5th Edition}

}

@incollection{b1,
	
	
		,
	title={{An empirical study of the benefits and costs of ISO}}
		,
	author={{
			MCasadesus
		} and {
			KarapetrovicS
		}}
		
	
	
		,
	journal={{Total Quality Management}}
		
			9001
			1
			
			,
	year={2005. 2000. 1994}
		
	
	,
	note={Print}

}

@book{b2,
	
	
		,
	title={{Managing for results. Second revised edition}}
		,
	author={{
			PeterFDrucker
		}}
		
			,
	year={1993}
			,
	publisher={Harper Collins Publishers}
			,
	address={New York. USA}
		
	
	,
	note={Print}

}

@book{b3,
	
	
		,
	title={{Second revised edition}}
		,
	author={{
			PeterFDrucker
		} and {
			Management
		}}
		
		
			,
	year={2008}
			,
	publisher={Harper Collins Publishers}
			,
	address={New York. USA}
		
	
	,
	note={Print}

}

@book{b4,
	
	
		,
	title={{A management guide the EFQM Excellence model for assessing organizational Performance}}
		,
	author={{
			ChrisHakes
		}}
		
			,
	year={2009}
			,
	publisher={Van Haren Publishing}
			,
	address={England.UK}
		
	
	,
	note={2nd edition. Print}

}

@book{b5,
	
	
		,
	title={{How to make money with ISO 9000}}
		,
	author={{
			JamesHighlands
		}}
		
			,
	year={1994}
			,
	publisher={Mc GrawHill}
			,
	address={New York. USA}
		
	
	,
	note={9th edition. Print}

}

@book{b6,
	
	
		,
	title={{International Organization for Standardization. ISO 10013-2001: Guidelines for quality management system documents}}
		
			,
	year={2001}
			,
	publisher={ISO}
			,
	address={Geneva. Switzerland}
		
	
	,
	note={First edition. Print}

}

@book{b7,
	
	
		,
	title={{International Organization for Standardization. ISO 19011-2002: Guidelines for quality and/or environmental management systems auditing}}
		
			,
	year={2002}
			,
	publisher={ISO}
			,
	address={Geneva. Switzerland}
		
	
	,
	note={First edition. Print}

}

@incollection{b8,
	
	
		,
	title={{ISO, 2003. Print. 10. International Organization for Standardization. ISO 14001-2004: Environmental Management Systems -Requirements with guidance for use}}
	
	
		,
	booktitle={{ISO 10006-2003: Quality Management Systems-Guidelines for quality management in projects}}
				Geneva. Switzerland; Geneva. Switzerland
		
			,
	publisher={ISO}
			,
	year={2004}
		
	
	,
	note={International Organization for Standardization. 2nd edition. Print}

}

@incollection{b9,
	
	
		,
	title={{International Organization for Standardization}}
	
	
		,
	booktitle={{Environmental Management Systems -Guidelines on Principles, Systems and Support Techniques}}
				Geneva. Switzerland
		
			,
	publisher={ISO}
			,
	year={2004}
			
		
	
	,
	note={2nd edition. Print}

}

@book{b10,
	
	
		,
	title={{International Organization for Standardization. ISO 10002-2004: Customer satisfaction-Guidelines for complaints handling in organizations}}
		
			,
	year={2004}
			,
	publisher={ISO}
			,
	address={Geneva. Switzerland}
		
	
	,
	note={First edition. Print}

}

@incollection{b11,
	
	
		,
	title={{International Organization for Standardization}}
	
	
		,
	booktitle={{ISO 10005-2005: Quality Management Systems-Guidelines for quality plans}}
				Geneva. Switzerland
		
			,
	publisher={ISO}
			,
	year={2005}
		
	
	,
	note={2nd edition. Print}

}

@incollection{b12,
	
	
		,
	title={{International Organization for Standardization}}
	
	
		,
	booktitle={{ISO 9000-2005: Quality Management Systems -Fundamentals and Vocabulary}}
				Geneva. Switzerland
		
			,
	publisher={ISO}
			,
	year={2008}
		
	
	,
	note={3rd edition. Print}

}

@book{b13,
	
	
		,
	title={{International Organization for Standardization. ISO 9001-2008: Quality Management System Requirements}}
		
			,
	year={2008}
			,
	publisher={ISO}
			,
	address={Geneva. Switzerland}
		
	
	,
	note={4th edition. Print}

}

@incollection{b14,
	
	
		,
	title={{Managing for the sustained success of an organization -A Quality Management Approach}}
		
	
	
		,
	booktitle={{ISO Certificationsurvey2009}}
				Geneva. Switzerland
		
			,
	year={2009}
			
		
	
	,
	note={Print. 17}
	,
	note={International Organization for Standardization}

}

@book{b15,
	
	
		,
	title={{Juran's Quality Handbook}}
		,
	author={{
			JosephJuran
		}}
		
			,
	year={2009}
			,
	publisher={McGraw Hill Publications}
			,
	address={New York. USA}
		
	
	,
	note={6th edition}

}

@incollection{b16,
	
	
		,
	title={{A Comparison of ISO 9000-2000 Quality system standards}}
		,
	author={{
			CKartha
		}}
	
	
		,
	booktitle={{QS 9000, ISO/TS 16949 and Baldrige Criteria}}
				
			,
	year={2004}
			16
			
		
	
	,
	note={The TQM Magazine}

}

@book{b17,
	
	
		,
	title={{How ISO 9001 Standard for Quality Management System Affects Employees and Employers}}
		,
	author={{
			DavidILevine
		} and {
			Toffel
		} and {
			WMichael
		}}
		
		
		
			,
	year={2009}
			,
	address={Harvard}
		
	

}

@book{b18,
	
	
		,
	title={{Managing Diversity. Edition 2}}
		,
	author={{
			Michalle
		} and {
			Barak
		}}
		
		
			,
	year={2011}
			,
	publisher={Sage Publication}
			,
	address={London. UK}
		
	
	,
	note={Print}

}

@book{b19,
	
	
		,
	title={{Occupational Health and safety Project group. OHSAS 18001-2007: Occupational Health & Safety Management Systems -Requirements}}
		
			,
	year={2007}
			,
	publisher={ISO}
			,
	address={Geneva. Switzerland}
		
	
	,
	note={1st edition. Print}

}

@incollection{b20,
	
	
		,
	title={{Occupational Health and safety Project group. OHSAS 18002-2008: Occupational Health & Safety Management Systems -Guidelines for the implementation of OHSAS 18001}}
	
	
		,
	journal={{OHSAS}}
		
			,
	year={2007. 2008}
		
	
	,
	note={2nd edition. Print}

}

@incollection{b21,
	
	
		,
	title={{A meta analysis of ISO 9001 researchfindings and future proposals}}
		,
	author={{
			EvangelosLPsomas
		} and {
			ChristosVFotopoulos
		}}
		
	
	
		,
	journal={{International Journal of Quality and Service Sciences}}
		
			1
			2
			
			,
	year={2009}
		
	
	,
	note={Print}

}

@incollection{b22,
	
	
		,
	title={{India: Himal Impressions}}
		,
	author={{
			SRajaram
		} and {
			SivaKumar
		} and {
			M
		}}
		
		
	
	
		,
	booktitle={{Total Quality Management}}
				New Delhi.
		
			,
	year={2008}
		
	
	,
	note={Print}
	,
	note={10th edition}

}

@book{b23,
	
	
		,
	author={{
			Shroeder
		}}
		,
	title={{Roger G. Operations Management}}
				New York. USA
		
			,
	publisher={Mc GrawHill}
			,
	year={2008}
		
	
	,
	note={Print}
	,
	note={4th ed}

}

@book{b24,
	
	
		,
	title={{Guide to Organizational Design: Creating high performing and adaptable enterprises}}
		,
	author={{
			NaomiStanford
		}}
		
			,
	year={2007}
			,
	publisher={Economist Publishers}
			,
	address={USA}
		
	
	,
	note={First edition. Print}

}

@book{b25,
	
	
		,
	title={{The British Standards Institution. PAS 99-2006: Specification of common management systems requirements as a framework for integration}}
				London.UK: BSI
		
			,
	year={2006}
		
	
	,
	note={First edition. Print}

}

@incollection{b26,
	
	
		,
	title={{A study on the ISO 9000 certification process: Consultant profiles and company behavior}}
		,
	author={{
			FMViadiu
		} and {
			FransiE
		}}
		
	
	
		,
	journal={{Managing Service Quality}}
		
			15
			3
			
			,
	year={2005}
		
	

}

@book{b27,
	
	
		,
	title={{Performance Excellence: A Practical Handbook}}
		,
	author={{
			MohamedZairi
		}}
		
			,
	year={2003}
			,
	publisher={TQM College Publishing House}
			,
	address={Bradford. UK}
		
	
	,
	note={First edition. Print}

}

@book{b28,
	
	
		,
	title={{Best Practices: Organizational Excellence}}
		,
	author={{
			MohamedZairi
		} and {
			JohnWhymark
		}}
		
		
			,
	year={2003}
			,
	publisher={e-TQM College Publishing House}
			,
	address={Bradford. UK}
		
	
	,
	note={First edition. Print}

}

@book{b29,
	
	
		,
	author={{
			MohamedZairi
		}}
		,
	title={{Excellence Toolkit: Building Enabling Capability}}
				Bradford. UK
		
			,
	publisher={TQM College Publishing House}
			,
	year={2005}
		
	
	,
	note={First edition. Print}

}