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\title{Do Components of Management Information Systems Play a Role in Achieving the Quality of Health Services in Bahrain?}
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             \author[1]{Mohamed Bader Abdulla  Al-Haddad}

             \author[2]{Marwan Mohamed  Abdeldayem}

             \author[3]{Horiya Mohamed  Ahmed Al  Deeb}

             \author[4]{Maryam Abdul Aziz  Al-Thawadi}

             \affil[1]{  Applied Science University (ASU)}

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\date{\small \em Received: 1 January 1970 Accepted: 1 January 1970 Published: 1 January 1970}

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\begin{abstract}
        


The aim of this research is to identify the role of the components of management information systems ?MIS? (Hardware, software, personnel and data components) in achieving the quality of the health services at Salmaniya Medical Complex in the kingdom of Bahrain. A straightforward random sample method was used to conduct a survey of 401 employees. The results of the questionnaire survey, which were distributed to a representative sample of employees, serve as the foundation for the analysis. at Salmaniya Medical Complex in the Kingdom of Bahrain. The research hypothesized that there is a positive significant role for the components of management information systems (Hardware, software, personnel and data components) in achieving the quality of health services at Salmaniya Medical Complex in the Kingdom of Bahrain.

\end{abstract}


\keywords{components of management information systems, hardware, software, data, quality of health services, kingdom of bahrain}

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\begin{textblock*}{10cm}(1.05cm,3cm)
{{\textit{CrossRef DOI of original article:}} \underline{}}
\end{textblock*}\let\tabcellsep& 	 	 		 \par
Abstract-The aim of this research is to identify the role of the components of management information systems "MIS" (Hardware, software, personnel and data components) in achieving the quality of the health services at Salmaniya Medical Complex in the kingdom of Bahrain. A straightforward random sample method was used to conduct a survey of 401 employees. The results of the questionnaire survey, which were distributed to a representative sample of employees, serve as the foundation for the analysis. at Salmaniya Medical Complex in the Kingdom of Bahrain. The research hypothesized that there is a positive significant role for the components of management information systems (Hardware, software, personnel and data components) in achieving the quality of health services at Salmaniya Medical Complex in the Kingdom of Bahrain. The findings revealed that there was a positive significant role for the components of management information systems in achieving the quality of health services at the medical complex in questions. Moreover, the results indicated that there were no significant differences relating to the role of the components of management information systems in question in achieving the quality of health services at the medical complex in questions due to the demographics (Gender, age, qualifications, years of experience and position) ealth organizations of various classifications seek to upgrade the level of services they provide to reach the degree of excellence, which is an example that both service providers and beneficiaries alike aspire to (Abdul Qadir, 2020). The recent period has witnessed advanced developments relating to the quality of health services as this endeavour has become a necessary requirement for all health organizations, which has made the administrations of these organizations face very important responsibilities towards challenges that they must cope with in order to improve the quality of health services (Al-Mousawi, 2016). The presence of information systems in health organizations is an important aspect of improving services and increasing its quality in order to keep pace with scientific and technological changes in the health field (Al Gazali \& Ali, 2022).\par
The remaining parts of the paper are laid out as follows: The review of the literature is presented in section 2.The method is explained in Section 3.Sections (4) and (  {\ref 5}) contain explanations for the discussion and results of statistical analysis, while section (5) contains conclusions. 
\section[{II.}]{II.} 
\section[{Theoretical Framework and}]{Theoretical Framework and}\par
Literature Review a) Management Information Systems i. Definition of management information systems A management information system is defined as a set of interrelated components for collecting, retrieving, processing, storing and distributing information to support decision-making and control in an organization  {\ref (Laudon \& Laudon, 2014)}.\par
ii. Importance of management information systems\par
? Providing appropriate information at the appropriate time to support decision-making for all administrative levels. ? Allocating horizontal and vertical communication channels between the administrative units associated with the organization in order to establish easy procedures for their retrieval. iii. Components of management information systems ? Hardware: They are the input units, which are the keyboard, audio pickups and scanners that work on data entry, as well as the output units, which are responsible for outputting the results in the form of audio or visual information or texts printed on paper.In addition, units of storing information from laser hard and flexible disks \hyperref[b10]{(David, 2014)} Data are considered raw facts and can come in the form of a number or phrase for producing information in management information system \hyperref[b0]{(Abdeldayem \& Darwish, 2018;} {\ref Dinesh,2014)}. 
\section[{iv. Advantages of information in a management information system}]{iv. Advantages of information in a management information system}\par
Information must be accurate, error free, relevant, timely, complete, clear, objective, measurable and easy obtainable (Mamary et al., 2014). 
\section[{b) Quality of Health Services i. Definition of quality of health services}]{b) Quality of Health Services i. Definition of quality of health services}\par
The quality of the health services is the ability to achieve a health service that exceeds the expectation of the patients in the right place, at the right time, and at the right price (Mosadeghrad, 2014). 
\section[{ii. The importance of the Quality of Health Service}]{ii. The importance of the Quality of Health Service}\par
? Quality in the health service is a prominent indicator in measuring the level of satisfaction achieved by patients with the health service provided to them by health organizations. ? Ensuring the physical and psychological health of the patients. ? Developing and improving communication tools between health service beneficiaries and provides. ? Enabling health organizations to perform their tasks efficiently and effectively. ? Improving the morale of employees in health organizations and enhancing their confidence in the effectiveness of their work, which leads to the best. ? Providing a distinguished health service that will achieve the patient's satisfaction and increase their loyalty to the health organization, which is an effective media means for that organization (Saad \& Amsheeri, 2017).\par
iii. Dimensions of Health Service Quality\par
? Tangible: it represents the physical facilities, equipment, people, and materials that can be perceived through human senses.\par
? Responsiveness: it is the voluntary presence of the service provider to the serve of the patient in a good, accurate and timely manner.  
\section[{Methodology a) Research Problem}]{Methodology a) Research Problem}\par
Based on various studies that confirmed that importance of the components of management information systems (software, personnel and data components) and its positive role in achieving the quality of health services at Salmaniya Medical Complex in Kingdom of Bahrain. The problem of research could therefore be expressed in the following key questions: "What is the role of the components of management information systems (hardware, software, personnel and data components) in achieving the quality of health services at Salmaniya Medical Complex in Kingdom of Bahrain?" 
\section[{b) Research Hypotheses}]{b) Research Hypotheses} 
\section[{Main hypothesis 1}]{Main hypothesis 1}\par
H1: There is a positive significant role for the components of management information system (Hardware, software, personnel and data components) in achieving the quality of health services at Salmaniya Medical Complex in the Kingdom of Bahrain. 
\section[{Main hypothesis 2}]{Main hypothesis 2}\par
H1: There are positive significant differences relating to the role of components of management information systems in achieving the quality of health services at Salmaniya Medical Complex inthe Kingdom of Bahrain due to the demographics (gender, age, qualification, years of experience and position).   The general average of the variable (quality of health services, responsiveness dimensions) reached (3.75), indicating that the research sample's opinions on this dimension were high, as shown in Table \hyperref[tab_9]{6}. The general variable (empathy dimension, quality of health services) reached 4.14 in Table \hyperref[tab_14]{9}, indicating that the research sample's opinions were high on this dimension. 
\section[{c) Research Framework}]{c) Research Framework} 
\section[{Analysis and Empirical Findings}]{Analysis and Empirical Findings} 
\section[{a) Testing Research Hypothesis}]{a) Testing Research Hypothesis}\par
To make sure that the main hypothesis (1) is correct," there is a positive significant role for the components of the management information systems, hardware, software, personnel and data components in achieving the quality of health services at Salmaniya Medical complex in Kingdom of Bahrain, multiple linear regression analysis was used where the results showed the following:\par
The components of management information systems  The results shown in table \hyperref[tab_16]{10} indicate that the primary hypothesis (1) is true. Additionally, the findings of the second main hypothesis state that "due to the demographics (gender, age, qualification, years of experience, and position), there are positive significant differences relating to the role of the components of management information systems in achieving the quality of health services at Salmaniya Medical Complex in the kingdom of Bahrain."They showed that there were no significant differences in the demographics (gender, age, qualifications, number of years in the job, and position). 
\section[{V.}]{V.} 
\section[{Concluding Comments}]{Concluding Comments}\par
? There was a positive significant role for the components of management information systems (Hardware, software, personnel, and data components) in achieving the quality of health services at Salmaniya Medical Complex in the Kingdom of Bahrain. ? There were no significant differences relating to the role of the components of management information systems in question, in achieving the quality of health services at the complex in question due to demographics (gender, age, qualification, years of experience and position).\par
The following recommendations were made in light of the drawn conclusions:\par
? The necessity of providing adequately qualified human resources that have experience in their field of work because of their effective role in achieving the quality of health services in Salmaniya Medical Complex in the Kingdom of Bahrain. ? The necessity for the management of the medical complex in question to hold training courses for employees in the MIS units to develop their capabilities and skills to enable them to deal with the materials supplies and advanced software. ? The necessity of encouraging employees in the medical complex in question to use management information systems, identify their needs, and work to solve the problems they face when using them. ? The necessity of raising the level of commitment of the medical complex in question management to the standards of health service quality. \begin{figure}[htbp]
\noindent\textbf{1}\includegraphics[]{image-2.png}
\caption{\label{fig_0}Figure 1 :}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{} \par 
\begin{longtable}{}
\end{longtable} \par
 
\caption{\label{tab_0}}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{} \par 
\begin{longtable}{P{0.85\textwidth}}
III.\end{longtable} \par
 
\caption{\label{tab_3}?}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{1} \par 
\begin{longtable}{P{0.17349315068493149\textwidth}P{0.4121917808219178\textwidth}P{0.11993150684931507\textwidth}P{0.0558904109589041\textwidth}P{0.013972602739726026\textwidth}P{0.07452054794520548\textwidth}}
Sr.\tabcellsep Statement\tabcellsep Mean\tabcellsep Standard Deviation\tabcellsep Ranking\tabcellsep Mean Interpretation\\
1\tabcellsep The hospital has modern and advanced hardware.\tabcellsep 2.28\tabcellsep 0.751\tabcellsep 5\tabcellsep Neutral\\
2\tabcellsep The hardware is appropriate for the hospital work.\tabcellsep 3.32\tabcellsep 0.778\tabcellsep 3\tabcellsep Neutral\\
3\tabcellsep The material requirements are characterized by flexibility speed in entering and processing data.\tabcellsep 3.31\tabcellsep 0.784\tabcellsep 4\tabcellsep Neutral\\
4\tabcellsep Storage units have ability to store large amounts of data and information\tabcellsep 3.41\tabcellsep 0.838\tabcellsep 2\tabcellsep Agree\\
5\tabcellsep The output units are distinguished by displaying the information clearly\tabcellsep 4.25\tabcellsep 0.486\tabcellsep 1\tabcellsep Strongly agree\\
\tabcellsep Average\tabcellsep 3.51\tabcellsep 0.727\tabcellsep \tabcellsep Agree\\
\multicolumn{2}{l}{The general average of the variable (the}\tabcellsep \multicolumn{4}{l}{1, indicating that the research sample's opinions fell}\\
\multicolumn{2}{l}{components of the management information system,}\tabcellsep \multicolumn{2}{l}{within this dimension}\tabcellsep \tabcellsep \\
\multicolumn{2}{l}{hardware dimension) reached (3.51), as shown in table}\tabcellsep \tabcellsep \tabcellsep \tabcellsep \end{longtable} \par
 
\caption{\label{tab_4}Table 1 :}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{2} \par 
\begin{longtable}{P{0.17023319615912208\textwidth}P{0.4477366255144033\textwidth}P{0.11776406035665293\textwidth}P{0.05013717421124828\textwidth}P{0.012825788751714678\textwidth}P{0.05130315500685871\textwidth}}
Sr.\tabcellsep Statement\tabcellsep Mean\tabcellsep Standard Deviation\tabcellsep Ranking\tabcellsep Mean Interpretation\\
1\tabcellsep The software used can accomplish various hospital tasks accurately\tabcellsep 3.55\tabcellsep 0.761\tabcellsep 3\tabcellsep Agree\\
\tabcellsep The software is characterised by speed,\tabcellsep \tabcellsep \tabcellsep \tabcellsep \\
2\tabcellsep accuracy and flexibility in analysing and processing data and converting it into\tabcellsep 3.51\tabcellsep 0.975\tabcellsep 4\tabcellsep Agree\\
\tabcellsep information.\tabcellsep \tabcellsep \tabcellsep \tabcellsep \\
3\tabcellsep Software has the ability to flexibly exchange information between users.\tabcellsep 3.58\tabcellsep 1.015\tabcellsep 1\tabcellsep Agree\\
\tabcellsep The software is distinguished to keep pace with\tabcellsep \tabcellsep \tabcellsep \tabcellsep \\
4\tabcellsep the change and development in the hospital's\tabcellsep 3.56\tabcellsep 0.763\tabcellsep 2\tabcellsep Agree\\
\tabcellsep business\tabcellsep \tabcellsep \tabcellsep \tabcellsep \\
\tabcellsep Average\tabcellsep 3.55\tabcellsep 0.878\tabcellsep \tabcellsep Agree\\
\multicolumn{2}{l}{The general average of the variable (the}\tabcellsep \multicolumn{4}{l}{indicating that the research sample had a favorable}\\
\multicolumn{2}{l}{components of management information systems,}\tabcellsep \multicolumn{3}{l}{opinion of this dimension.}\tabcellsep \\
\multicolumn{2}{l}{software dimension) reached 3.55, as shown in table 2,}\tabcellsep \tabcellsep \tabcellsep \tabcellsep \end{longtable} \par
 
\caption{\label{tab_5}Table 2 :}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{3} \par 
\begin{longtable}{P{0.1826865671641791\textwidth}P{0.4186567164179104\textwidth}P{0.1344776119402985\textwidth}P{0.05455223880597015\textwidth}P{0.013955223880597015\textwidth}P{0.04567164179104478\textwidth}}
Sr.\tabcellsep Statement\tabcellsep Mean\tabcellsep Standard Deviation\tabcellsep Ranking\tabcellsep Mean Interpretation\\
1\tabcellsep The workers have a high ability to deal with the available hardware and software\tabcellsep 3.35\tabcellsep 0.746\tabcellsep 4\tabcellsep Neutral\\
\tabcellsep The employees have administrative and\tabcellsep \tabcellsep \tabcellsep \tabcellsep \\
2\tabcellsep technical expertise commensurate with the tasks\tabcellsep 4.21\tabcellsep 0.554\tabcellsep 3\tabcellsep Agree\\
\tabcellsep assigned to them\tabcellsep \tabcellsep \tabcellsep \tabcellsep \\
\tabcellsep The employees are characterised by adapting to\tabcellsep \tabcellsep \tabcellsep \tabcellsep \\
3\tabcellsep the changes, developments, and work\tabcellsep 4.23\tabcellsep 0.5.9\tabcellsep 2\tabcellsep \\
\tabcellsep requirements\tabcellsep \tabcellsep \tabcellsep \tabcellsep \\
4\tabcellsep Information system workers are specialist\tabcellsep 4.25\tabcellsep 0.481\tabcellsep 1\tabcellsep \\
\tabcellsep Average\tabcellsep 4.01\tabcellsep 0.573\tabcellsep \tabcellsep Agree\\
\multicolumn{2}{l}{The general average of the variable (the}\tabcellsep \multicolumn{4}{l}{3, indicating that the research sample held high}\\
\multicolumn{2}{l}{components of management information systems,}\tabcellsep \multicolumn{3}{l}{opinions regarding this dimension.}\tabcellsep \\
\multicolumn{2}{l}{personnel dimension) reached 4.01, as shown in table}\tabcellsep \tabcellsep \tabcellsep \tabcellsep \end{longtable} \par
 
\caption{\label{tab_6}Table 3 :}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{4} \par 
\begin{longtable}{P{0.2201022146507666\textwidth}P{0.3055366269165247\textwidth}P{0.11729131175468484\textwidth}P{0.06226575809199319\textwidth}P{0.015928449744463374\textwidth}P{0.1288756388415673\textwidth}}
Sr.\tabcellsep Statement\tabcellsep Mean\tabcellsep Standard Deviation\tabcellsep Ranking\tabcellsep Mean Interpretation\\
1\tabcellsep Data coordinates and speed up the hospital's administrations.\tabcellsep 4.21\tabcellsep 0.536\tabcellsep 4\tabcellsep Strongly agree\\
2\tabcellsep Data helps to identify problem and find solutions to them.\tabcellsep 4.22\tabcellsep 0.537\tabcellsep 3\tabcellsep Strongly Agree\\
3\tabcellsep The data is continuously updated\tabcellsep 4.24\tabcellsep 0.503\tabcellsep 1\tabcellsep Strongly agree\\
4\tabcellsep Database presents duplication of stored data\tabcellsep 4.23\tabcellsep 0.522\tabcellsep 2\tabcellsep Strongly agree\\
\tabcellsep Average\tabcellsep 4.23\tabcellsep 0.525\tabcellsep \tabcellsep Strongly agree\\
\multicolumn{2}{l}{The general average of the variable (the}\tabcellsep \multicolumn{4}{l}{sample's opinions on this dimension were high, as}\\
\multicolumn{2}{l}{components of management information systems, data}\tabcellsep shown in\tabcellsep \tabcellsep \tabcellsep \\
\multicolumn{2}{l}{dimension) reached (4.23), indicating that the research}\tabcellsep \tabcellsep \tabcellsep \tabcellsep \end{longtable} \par
 
\caption{\label{tab_7}Table 4 :}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{45} \par 
\begin{longtable}{P{0.17877629063097514\textwidth}P{0.30879541108986613\textwidth}P{0.1999043977055449\textwidth}P{0.06988527724665393\textwidth}P{0.017877629063097516\textwidth}P{0.07476099426386233\textwidth}}
Sr.\tabcellsep Statement\tabcellsep Mean\tabcellsep Standard Deviation\tabcellsep Ranking\tabcellsep Mean Interpretation\\
1\tabcellsep The hospital has modern looking facilities.\tabcellsep 3.88\tabcellsep 1.015\tabcellsep 1\tabcellsep Agree\\
2\tabcellsep The physical facilities look attractive.\tabcellsep 3.28\tabcellsep 0.786\tabcellsep 4\tabcellsep Neutral\\
3\tabcellsep The staff has elegant appearance.\tabcellsep 3.83\tabcellsep 0.450\tabcellsep 2\tabcellsep Agree\\
4\tabcellsep The articles related to the health service are attractive.\tabcellsep 3.42\tabcellsep 0.529\tabcellsep 3\tabcellsep Agree\\
\tabcellsep Average\tabcellsep 3.60\tabcellsep 0.695\tabcellsep \tabcellsep Agree\\
\multicolumn{2}{l}{Table 5 showed that the general average of the}\tabcellsep \multicolumn{4}{l}{reached (3.60) which demonstrated that the research}\\
\multicolumn{2}{l}{variable (quality of health services, tangible dimension)}\tabcellsep \multicolumn{4}{l}{sample held high opinions regarding this aspect.}\end{longtable} \par
 
\caption{\label{tab_8}Table 4 .Table 5 :}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{6} \par 
\begin{longtable}{P{0.012318840579710146\textwidth}P{0.5842650103519669\textwidth}P{0.04223602484472049\textwidth}P{0.07567287784679089\textwidth}P{0.019358178053830225\textwidth}P{0.11614906832298137\textwidth}}
Sr.\tabcellsep Statement\tabcellsep Mean\tabcellsep Standard Deviation\tabcellsep Ranking\tabcellsep Mean Interpretation\\
1\tabcellsep Rapid response to provide service to patients and reviews when they need it.\tabcellsep 3.29\tabcellsep 0.779\tabcellsep 3\tabcellsep Neutral\\
2\tabcellsep Staff give clear and understandable information to patients and reviewers.\tabcellsep 4.25\tabcellsep 0.544\tabcellsep 1\tabcellsep Strongly Agree\\
3\tabcellsep The hospital management provides good communication and right service the first time\tabcellsep 3.23\tabcellsep 0.922\tabcellsep 4\tabcellsep Neutral\\
4\tabcellsep Employees interested in responding to patients' and auditors' request continuously\tabcellsep 4.22\tabcellsep 0.538\tabcellsep 2\tabcellsep Strongly agree\\
\tabcellsep Average\tabcellsep 3.75\tabcellsep 0.696\tabcellsep \tabcellsep Agree\end{longtable} \par
 
\caption{\label{tab_9}Table 6 :}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{7} \par 
\begin{longtable}{P{0.16637010676156583\textwidth}P{0.45827402135231315\textwidth}P{0.04234875444839858\textwidth}P{0.07259786476868327\textwidth}P{0.018149466192170817\textwidth}P{0.09225978647686832\textwidth}}
Sr.\tabcellsep Statement\tabcellsep Mean\tabcellsep Standard Deviation\tabcellsep Ranking\tabcellsep Mean Interpretation\\
1\tabcellsep When the hospital promises to do something at a certain time, it will stick to it.\tabcellsep 3.13\tabcellsep 0.810\tabcellsep 2\tabcellsep Neutral\\
2\tabcellsep The hospital provides timely services\tabcellsep 2.94\tabcellsep 0.651\tabcellsep 5\tabcellsep Neutral\\
3\tabcellsep The hospital is providing service correctly from the first time.\tabcellsep 2.96\tabcellsep 0.621\tabcellsep 4\tabcellsep Neutral\\
4\tabcellsep The Hospital maintains error-free records.\tabcellsep 3.03\tabcellsep 0.646\tabcellsep 3\tabcellsep Neutral\\
5\tabcellsep The hospital seeks to solve problems of patients and auditors.\tabcellsep 3.38\tabcellsep 0.759\tabcellsep 1\tabcellsep Neutral\\
\tabcellsep Average\tabcellsep 3.09\tabcellsep 0.097\tabcellsep \tabcellsep Neutral\\
\multicolumn{2}{l}{The general average of the variable (quality of}\tabcellsep \tabcellsep \tabcellsep \tabcellsep \\
\multicolumn{2}{l}{health services, reliability dimension) reached 3.09 in}\tabcellsep \tabcellsep \tabcellsep \tabcellsep \end{longtable} \par
 
\caption{\label{tab_10}Table 7 :}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{7} \par 
\begin{longtable}{}
\end{longtable} \par
 
\caption{\label{tab_11}Table 7 ,}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{8} \par 
\begin{longtable}{P{0.016256830601092898\textwidth}P{0.5457650273224044\textwidth}P{0.05573770491803279\textwidth}P{0.09986338797814208\textwidth}P{0.025546448087431693\textwidth}P{0.10683060109289617\textwidth}}
Sr.\tabcellsep Statement\tabcellsep Mean\tabcellsep Standard Deviation\tabcellsep Ranking\tabcellsep Mean Interpretation\\
1\tabcellsep Staff behaviour enhances confidence for patients and auditors.\tabcellsep 3.97\tabcellsep 0.595\tabcellsep 1\tabcellsep Agree\\
2\tabcellsep Patients feel safe when dealing with employees.\tabcellsep 3.80\tabcellsep 0.417\tabcellsep 3\tabcellsep Agree\\
3\tabcellsep The staff is always kind and patients.\tabcellsep 3.04\tabcellsep 0.619\tabcellsep 4\tabcellsep Neutral\\
4\tabcellsep Staff has the knowledge to answer questions from patients and reviewers.\tabcellsep 3.91\tabcellsep 0.629\tabcellsep 2\tabcellsep Agree\\
\tabcellsep Average\tabcellsep 3.68\tabcellsep 0.565\tabcellsep \tabcellsep Agree\end{longtable} \par
 
\caption{\label{tab_12}Table 8 :}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{8} \par 
\begin{longtable}{}
\end{longtable} \par
 
\caption{\label{tab_13}Table 8}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{9} \par 
\begin{longtable}{P{0.01585081585081585\textwidth}P{0.5627039627039627\textwidth}P{0.05547785547785547\textwidth}P{0.0951048951048951\textwidth}P{0.023776223776223775\textwidth}P{0.0970862470862471\textwidth}}
Sr.\tabcellsep Statement\tabcellsep Mean\tabcellsep Standard Deviation\tabcellsep Ranking\tabcellsep Mean Interpretation\\
1\tabcellsep Staff provide personal attention to patients.\tabcellsep 4.13\tabcellsep 0.639\tabcellsep 5\tabcellsep Agree\\
2\tabcellsep The patients' management pays attention to patients.\tabcellsep 4.16\tabcellsep 0.619\tabcellsep 3\tabcellsep Agree\\
3\tabcellsep Staff understand the special needs of patients.\tabcellsep 4.18\tabcellsep 0.608\tabcellsep 1\tabcellsep Agree\\
4\tabcellsep Staff working hours are decided according to the patients' needs.\tabcellsep 4.15\tabcellsep 0.627\tabcellsep 4\tabcellsep Agree\\
5\tabcellsep The interests of the patients are important to the hospital\tabcellsep 4.17\tabcellsep 0.605\tabcellsep 2\tabcellsep Agree\\
\tabcellsep Average\tabcellsep 4.16\tabcellsep 0.620\tabcellsep \tabcellsep Agree\end{longtable} \par
 
\caption{\label{tab_14}Table 9 :}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{} \par 
\begin{longtable}{P{0.09704724409448819\textwidth}P{0.26771653543307083\textwidth}P{0.4852362204724409\textwidth}}
\tabcellsep \tabcellsep Year 2022\\
\tabcellsep \tabcellsep 5\\
\tabcellsep \tabcellsep Volume XXII Issue IX Version I\\
\tabcellsep \tabcellsep ( ) A\\
\tabcellsep \tabcellsep Global Journal of Management and Business Research\\
\tabcellsep Correlation co-efficient with the quality of health services\tabcellsep Significance\\
Hardware\tabcellsep 0.856\tabcellsep 0.00\\
Software\tabcellsep 0.780\tabcellsep 0.00\\
Personnel\tabcellsep 0.533\tabcellsep 0.00\\
Data\tabcellsep 0.297\tabcellsep 0.00\\
\tabcellsep \tabcellsep © 2022 Global Journals\end{longtable} \par
 
\caption{\label{tab_15}}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{10} \par 
\begin{longtable}{}
\end{longtable} \par
 
\caption{\label{tab_16}Table 10 :}\end{figure}
 \begin{figure}[htbp]
\noindent\textbf{} \par 
\begin{longtable}{}
\end{longtable} \par
 
\caption{\label{tab_17}}\end{figure}
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