1.

Abstract-The aim of this research is to identify the role of the components of management information systems "MIS" (Hardware, software, personnel and data components) in achieving the quality of the health services at Salmaniya Medical Complex in the kingdom of Bahrain. A straightforward random sample method was used to conduct a survey of 401 employees. The results of the questionnaire survey, which were distributed to a representative sample of employees, serve as the foundation for the analysis. at Salmaniya Medical Complex in the Kingdom of Bahrain. The research hypothesized that there is a positive significant role for the components of management information systems (Hardware, software, personnel and data components) in achieving the quality of health services at Salmaniya Medical Complex in the Kingdom of Bahrain. The findings revealed that there was a positive significant role for the components of management information systems in achieving the quality of health services at the medical complex in questions. Moreover, the results indicated that there were no significant differences relating to the role of the components of management information systems in question in achieving the quality of health services at the medical complex in questions due to the demographics (Gender, age, qualifications, years of experience and position) ealth organizations of various classifications seek to upgrade the level of services they provide to reach the degree of excellence, which is an example that both service providers and beneficiaries alike aspire to (Abdul Qadir, 2020). The recent period has witnessed advanced developments relating to the quality of health services as this endeavour has become a necessary requirement for all health organizations, which has made the administrations of these organizations face very important responsibilities towards challenges that they must cope with in order to improve the quality of health services (Al-Mousawi, 2016). The presence of information systems in health organizations is an important aspect of improving services and increasing its quality in order to keep pace with scientific and technological changes in the health field (Al Gazali & Ali, 2022).

The remaining parts of the paper are laid out as follows: The review of the literature is presented in section 2.The method is explained in Section 3.Sections (4) and ( 5) contain explanations for the discussion and results of statistical analysis, while section (5) contains conclusions.

Literature Review a) Management Information Systems i. Definition of management information systems A management information system is defined as a set of interrelated components for collecting, retrieving, processing, storing and distributing information to support decision-making and control in an organization (Laudon & Laudon, 2014).

ii. Importance of management information systems

? Providing appropriate information at the appropriate time to support decision-making for all administrative levels. ? Allocating horizontal and vertical communication channels between the administrative units associated with the organization in order to establish easy procedures for their retrieval. iii. Components of management information systems ? Hardware: They are the input units, which are the keyboard, audio pickups and scanners that work on data entry, as well as the output units, which are responsible for outputting the results in the form of audio or visual information or texts printed on paper.In addition, units of storing information from laser hard and flexible disks (David, 2014) Data are considered raw facts and can come in the form of a number or phrase for producing information in management information system (Abdeldayem & Darwish, 2018;Dinesh,2014).

Information must be accurate, error free, relevant, timely, complete, clear, objective, measurable and easy obtainable (Mamary et al., 2014).

The quality of the health services is the ability to achieve a health service that exceeds the expectation of the patients in the right place, at the right time, and at the right price (Mosadeghrad, 2014).

? Quality in the health service is a prominent indicator in measuring the level of satisfaction achieved by patients with the health service provided to them by health organizations. ? Ensuring the physical and psychological health of the patients. ? Developing and improving communication tools between health service beneficiaries and provides. ? Enabling health organizations to perform their tasks efficiently and effectively. ? Improving the morale of employees in health organizations and enhancing their confidence in the effectiveness of their work, which leads to the best. ? Providing a distinguished health service that will achieve the patient's satisfaction and increase their loyalty to the health organization, which is an effective media means for that organization (Saad & Amsheeri, 2017).

iii. Dimensions of Health Service Quality

? Tangible: it represents the physical facilities, equipment, people, and materials that can be perceived through human senses.

? Responsiveness: it is the voluntary presence of the service provider to the serve of the patient in a good, accurate and timely manner.

Based on various studies that confirmed that importance of the components of management information systems (software, personnel and data components) and its positive role in achieving the quality of health services at Salmaniya Medical Complex in Kingdom of Bahrain. The problem of research could therefore be expressed in the following key questions: "What is the role of the components of management information systems (hardware, software, personnel and data components) in achieving the quality of health services at Salmaniya Medical Complex in Kingdom of Bahrain?"

H1: There is a positive significant role for the components of management information system (Hardware, software, personnel and data components) in achieving the quality of health services at Salmaniya Medical Complex in the Kingdom of Bahrain.

H1: There are positive significant differences relating to the role of components of management information systems in achieving the quality of health services at Salmaniya Medical Complex inthe Kingdom of Bahrain due to the demographics (gender, age, qualification, years of experience and position). The general average of the variable (quality of health services, responsiveness dimensions) reached (3.75), indicating that the research sample's opinions on this dimension were high, as shown in Table 6. The general variable (empathy dimension, quality of health services) reached 4.14 in Table 9, indicating that the research sample's opinions were high on this dimension.

To make sure that the main hypothesis (1) is correct," there is a positive significant role for the components of the management information systems, hardware, software, personnel and data components in achieving the quality of health services at Salmaniya Medical complex in Kingdom of Bahrain, multiple linear regression analysis was used where the results showed the following:

The components of management information systems The results shown in table 10 indicate that the primary hypothesis (1) is true. Additionally, the findings of the second main hypothesis state that "due to the demographics (gender, age, qualification, years of experience, and position), there are positive significant differences relating to the role of the components of management information systems in achieving the quality of health services at Salmaniya Medical Complex in the kingdom of Bahrain."They showed that there were no significant differences in the demographics (gender, age, qualifications, number of years in the job, and position).

? There was a positive significant role for the components of management information systems (Hardware, software, personnel, and data components) in achieving the quality of health services at Salmaniya Medical Complex in the Kingdom of Bahrain. ? There were no significant differences relating to the role of the components of management information systems in question, in achieving the quality of health services at the complex in question due to demographics (gender, age, qualification, years of experience and position).

The following recommendations were made in light of the drawn conclusions:

? The necessity of providing adequately qualified human resources that have experience in their field of work because of their effective role in achieving the quality of health services in Salmaniya Medical Complex in the Kingdom of Bahrain. ? The necessity for the management of the medical complex in question to hold training courses for employees in the MIS units to develop their capabilities and skills to enable them to deal with the materials supplies and advanced software. ? The necessity of encouraging employees in the medical complex in question to use management information systems, identify their needs, and work to solve the problems they face when using them. ? The necessity of raising the level of commitment of the medical complex in question management to the standards of health service quality.